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Haters Need Not Apply

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Sometimes we have to make decisions in a fog. But not always. Take the time to see the whole picture.

The brotherhood of fire and rescue is but a microcosm of the greater part of society.  In turn, a visit to any un-moderated site will reveal that the general public isn’t any better about being civil, so we probably shouldn’t put a whole lot of worry into the declining civility among people who profess to be part of a brotherhood.  It’s just become a norm of our victim society that it’s okay to be self-righteous and it’s okay to go after anyone who doesn’t think like us.

You would think a group of people who profess brotherhood as a redeeming value would be a little slower to throw one of their brothers under the bus when something goes wrong, but as I mentioned in the Tuscon post, that is obviously not the case.  In the event that an individual within our ranks does something completely against the grain of our collective morals, like set fires or engage in child pornography, I am entirely understanding about the emotion involved in that rage.  It is proportionate to the offense.  But since I’m sure you all have heard of cases where the other side of the story ends up being a compelling explanation, we need to take care and exercise caution about expressing our condemnation, because, as we command officers tend to say, the truth actually lies somewhere between Points A and B.

I’m not a hypocrite by any means; I am right there with you.  I just happen to also take a little bit of time to rein in my passions a little.  If you were standing next to me at the moment I got the news of a “firefighter declining to respond to an incident”, I’m sure you’d have seen another side of me.  However, the luxury of the internet is not only real-time event coverage, but the ability to pause before re-communicating your opinion, especially since unless you were there, it is your opinion and based on conjecture, not on tangible evidence.  You might not be able to take back what you just blurted out of your mouth, but you can certainly check yourself before clicking the radio button.  Very few of the stories I hear are actual prima facie cases.  Since these stories unfold so quickly, we often find that there is more to the story that doesn’t get revealed due to the emotions choking the lines of communication.

It brings up the topic of this page, however, since some of the e-mail (I typed in “e-mal” in my draft – was that a slip?) doesn’t seem to agree with me and of course, there are those who can hide behind their pseudonyms in the comments.  While I am sure the act of someone failing to go to an emergency challenged our beliefs in what was good and right about our profession, on lesser occasions, the anger and vitriol for say, someone not wearing their gloves in a picture, is a little over the top.  And I say “a little” in my most sarcastic tone of voice.  Some of the comments from the peanut gallery are also those who, given their profiles, probably haven’t seen too many incidents more challenging than a dumpster fire, and even then, they weren’t even in charge of that.

Individuals these days, in this moment of instantness (you like that?), are quick to react instead of reflect.  They simply don’t have the patience for the whole story.  They want their news, their blogs, their everything instantly and then they act on that information accordingly.  In a time-compressed environment, there is only a moment to digest what we have heard and then to regurgitate it so that we can be the first to make a comment.  The first to comment must be the best informed, right?  The self-appointed subject matter expert?  The one on the inside, right?

For me, I see it in the type of readership I get here at FHZ.  The comments are usually thoughtful and agreeable.  I post every comment, pro or con, so long as it isn’t spam.  And although I may not agree with you, I consider your perspective on the issues as valuable and enlightening.  But I get the impression that the few individuals who have seen fit to be trolls (with one notable exception) haven’t read farther than the first paragraph anyway.  Anything over 140 characters for a lot of these individuals is a lot of wasted time reading.

We don’t do controversy here on this blog.  We are interested in a bigger picture.  If it is an event that is truly worth discussing and there are alternate points of view, we engage in another time-wasting effort: dialogue.  We ask questions.  We pose thoughts.  We engage in critical examination.  We remain open-minded. It’s a little too much for some people, I am aware, but it keeps the riff-raff out.

The readers of this blog generally have proven to be those who I could sit down and have a beer with and talk about something other than the fire service, or have a conversation about the fire service in say, the context of a retail business, or a day care, or the University of Life.  They can see things for more than what is printed on the face.  They possess deeply considered ideas or are able to see that there are advantages to listening to the opposition.  The readers of this blog are those who I consider to be the hope for emergency services to evolve out of the tar pit of whackerdom and rise to the level of professionalism.

If you know of someone who operates on a different playing field than the norm, send them here and ask them to say their piece so we know they are here.  But most importantly, we are looking for readers (and commenters) who have ideas to share and innovative ways of looking at things.  Just because the issue appears to be obvious, it isn’t often the case.  We want to talk with REAL leaders, those of you who consider enlightened leadership to be a desired trait, not a hurdle to our position.  We need engagement, not brick walls. Haters and groupthinkers need not apply.

Tuscon – There But For The Grace of God Go I

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We get facts before making knee-jerk decisions on the incident scene. Why do we fail to do this everywhere else?

I sat down to write this not to defend the man’s actions, but to reflect on the collective anger of the masses.  I actually picked up the story of the firefighter refusing to respond to the Tuscon shooting incident not off of Statter, as many of you may have, but from a news aggregator on Twitter.  I immediately went to the story and while I had to wince at what occurred, I was even more disappointed in the troll activity, which didn’t take long to build.

Before I even went to see what our beloved Fire News blogs like Statter, Fire Daily, Fire Critic, et al had to say (and what you all had to say), I felt it important to say this piece about what went on in that fire station that day.

Unless you are a Tuscon firefighter or officer who happened to be in the room at the time, YOU DON’T KNOW.  You can speculate, you can imagine, you can insinuate, and you can opinionate, but the long and short of it is that YOU DON’T KNOW.

Was the firefighter wrong for not responding?  Given what I have read so far, and in my opinion, yes, as I believe that it is important as a professional responder to put my personal feelings aside when called to duty.  But I wasn’t there.  I have no idea what was going on in the station.  I don’t know what was going through the firefighter’s head when he got the call.  I don’t know what he knew, or what he believed he knew, and I don’t profess to understand what he was going through.  But we are dealing with human beings, and not machines, and on occasion, events transpire which cause even the most hardened “hero” to individualize the situation and for whatever reason, experience emotions that we can’t assume are rational or even explainable.

There have been many documented cases where someone froze in the heat of battle because of some emotional trigger.  There is a great piece on the differences between choking and panicking that Malcolm Gladwell writes about in What The Dog Saw.  Conversely, there are those who were emotionally triggered and acted WAY out of character when faced with a traumatic event, by charging suicidally up a hill to single-handedly take on a machine gun nest, or diving on a grenade, or lifting a heavy object off of someone, when none of those actions were really planned or even considered.  The human mind is an amazing place; some of you should visit it sometime.

Those of you so quick to judge should consider walking a mile in someone else’s shoes sometime.  For all we know, the individual involved may have been short-timing it.  But you know, on the other hand, he might not have, either.  When you know for sure what was going on, feel free to share it with us.  Until then, maybe you should STFU in the hopes that if this, God forbid, happens to you someday, you won’t have your guts pulled out and spread to the four corners of the planet like some many of you are willing to do on a regular basis.

I’m willing to hear what happened and keep my opinion to myself instead of trying the guy on the World Wide Web.  Kangaroo courts went out of vogue back around the time lynching was considered to be a crime against humanity. Get the facts before making a judgment.  It’ll pay off in more ways than one.

You Want A Job As A Firefighter/EMT? – UPDATE

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Hilton Head Island Fire and Rescue

EDITORS NOTE: THE PERIOD IN WHICH THIS APPLICATION WAS OPEN IS NOW EXPIRED.  I ASK THAT IF YOU ARE STILL INTERESTED IN A JOB WITH HILTON HEAD ISLAND FIRE AND RESCUE, THAT YOU CONTINUE TO MONITOR FOR THESE OPPORTUNITIES IN APPROXIMATELY 12 TO 18 MONTHS.  AS A RESULT, THE LINKS TO THAT APPLICATION ARE NOW DISABLED.

The Town of Hilton Head Island, South Carolina, has opened up the floodgates for anyone interested in applying for the position of firefighter.  I have worked for this agency since it was created from the merger of three other emergency providers in 1993, but I also worked for all three of those other agencies at one point or another since 1982.  I have stuck with this team for so long and continue to do so for at least one main reason: Because Hilton Head Island Fire and Rescue’s leadership and personnel are committed to a vision of excellence and service and prove it regularly.

We have seven stations serving a world-class beach resort community with all-hazards emergency response.  Since 2008 we have completely replaced our entire fleet of 10 engines and in two months we will have completely replaced our fleet of 10 ambulances.  Our tillered aerial is also scheduled for upgrades within this budget year and the other TDA in the next five.

Everyone on the line is required to be cross-trained and certified.  By the first year, all newly hired firefighter/EMTs must carry at least an IFSAC or ProBoard Firefighter II credential and a National Registry EMT Basic credential.   Within your first year, a stack of other required credentials will quickly accumulate from the classes we send you to if you are hired and don’t have that training.  But that’s just the beginning of a long career in which education is encouraged.

Hilton Head Island Fire and Rescue supports earning a college degree if you don’t yet have one, and more than a few personnel have gone on to graduate with degrees through the Town’s tuition reimbursement program. In addition to the number of personnel who regularly attend the National Fire Academy, our organization also boasts its share of Executive Fire Officer graduates.  HHIFR is well represented by a number of personnel who write, teach and consult on the national and international issues in emergency services.  We have representatives on NFPA and IAFC committees, national and state training committees, and serving as instructors of the South Carolina Fire Academy.  In fact, all line officers are required to maintain an instructor credential with the South Carolina Fire Academy in addition to a number of other certifications.

If you truly believe that our mission is to prevent disaster first, we are the department you want to be affiliated with.  Our building and fire codes are some of the strongest in the region and they are enforced by our excellent Fire Marshal’s Bureau as well as the Town’s Building and Codes Enforcement teams.  A great number of occupancies on the Island are protected by fire sprinklers and equipped with monitored alarm systems.  We have a very proactive outreach to youth through participation in school education programs.  Our personnel teach regular CPR and first aid courses to the public, and we had one of the first community-wide AED programs in the nation.  Disaster planning and management is conducted by the Town’s own Emergency Management staff, located in our Headquarters and working hand-in-hand with the rest of the team.  If all else fails and disaster does strike on the Island, citizens and visitors call our own enhanced 9-1-1 communications center, operated by public safety communicators who are also part of the HHIFR family.

Our CFAI-accredited department runs advanced life support ambulances along with our engine companies and we not only respond, but we transport as well.  Hilton Head Island Fire and Rescue co-hosts (with our brothers at Bluffton Township Fire District)  one of five recognized US&R Regional Response Teams in the South Carolina US&R Program as well as the regional HAZMAT Emergency Response Team, with responsibilities as part of the state-wide counter-terrorism response plan.  We have a brand-new training facility with a tower and propane props, our own fleet maintenance facility, and are in the process of rebuilding our fifth station out of seven, with the remaining two scheduled for demolition and re-construction in the next three to five years.

Hilton Head Island is a unique place to live and work.  While the United States Census lists Hilton Head Island with a population of 48,000, the average daily population exceeds 100,000 when you add in visitors, workers, day-trippers, and at peak can be up to 275,000.  The residents of the Island are very particular about their level of expectations. There are many CEOs, managers, military leaders, and retired executives who call Hilton Head Island home, as well as native Islanders, young families, and immigrants.  We have to serve all of them with a very high standard of care, no matter what their emergency is.  It is what we expect from our personnel, 24/7.

I have passed on more than a few opportunities when after reflection, I realize how good it is here and how much I enjoy it here.  We have amazing personnel working with us and we have a very supportive community to work in.  If you would like an opportunity to work with this team, please check out the links I have embedded in this post to learn more about us and our community, and take the time to apply.  As a parting note: While sharing this information via my blog does not qualify me for a referral bonus (I have to actually KNOW you), I’d rather that if given the opportunity, you mention that you found this process through the Firehouse Zen site.  My request is simply to illustrate the power of networking through this type of media.

Good luck! And click here if you haven’t already for the application site!

Stanley Cup Bet Pays Off For Fire Daily – Happy Valentines Day

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There are those of us who would do a lot of things for our sports teams. It's a good reason not to make dumb bets.

I have prepared a special Valentine’s Day gift for Fire Daily’s John Mitchell.  The Chicago Blackhawks Stanley Cup win last year would have been made that much more sweet for John had the slimebag who bet with him (that would be me) paid off in a more timely manner. Of course, it helps that the Flyers are doing pretty well right now, so that eases the sting for me a little.

However, I’m a man who knows that like fine wine, the best gifts sometimes need time to mature. Thus, the balance of my debt to you, is right here, for all you Blackhawks fans to enjoy. Enjoy this little ditty, straight from my breakfast table.

Now, for you haters, I at least tried to make my effort look a little sporty by draping my Notre Dame flag behind me.  This would also be a tribute to another group of friends and Blackhawks fans, the family and crew at Hinchey’s Chicago Bar and Grill here on beautiful Hilton Head Island, where they treat us like family and host the Notre Dame Club of Hilton Head Island events.  So a little shoutout to them as well, because they’re nice to me even though I’m a big fan of the Broad Street Bullies.

But anyway, it’s just as well, for had I owned a Blackhawks flag instead of the flag of the Fighting Irish, I could have probably used that, although I’m pretty sure I would have used THAT for something else where you need something soft, durable, and easy to wad up.  In honor of the Hawks, I even contemplated a sheet with a rattle-can homage (pronounced oh-MAJE, for you Blackhawk fans) of Chief Whats-His-Name to drape behind me.  This, however, would have required an effort which I wasn’t prepared to exert, although I’m sure the spray paint would have made you Chicago fans feel right at home. The fumes would have also probably caused a much more entertaining video for me, at least (and the headache afterwards would have reminded me of the 2010 Stanley Cup Finals, but I digress).

So here’s to you: Happy V-Day Chicago and all you other Chicagoites, huddled around whatever it is you huddle around up there in the Arctic Circle (and including my Chicago-dwelling sister-in-law and my traitorous youngest daughter who in a fit of alliance with her Aunt Patrice, jumped on the Chicago bandwagon),  I hoist a Heileman’s in your honor.  I submit to you, Blackhawks fans, and bow in your general direction (that would be North from here). Enjoy.

But Wait! There’s More!

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There is more to what we do than just "fighting fires".

In a fit of laziness, and believing fell well that I was smarter than any ol’ blogging software, I tried to use a previous blog to shortcut the addition of categories and tags.  Of course, this resulted in my changing forever the URL of that post and with my already poor memory, forgetting the previous one so I could revert to it once again.  And no, I already tried just going back to a previous version.

Thus our Zen lesson of the day: When it may seem like you are saving time, often, it costs more time to fix when you screw it up.  This, however, comes back around to the reason for the post to begin with.

As I said in “Hogs To The Trough“, we have been our own worst enemy.  We have failed, on any number of levels, to “sell” our message to the people who need to hear it most.  Getting the message out requires effort that some of our brothers and sisters simply don’t see as a priority.  We are, as I have heard so many times before, the “only show in town”.  I’m pretty sure the refrain to that is, “You have no choice but to call us when your house is on fire”.  This has been the argument of the Anti-Customer Service crowd for a very long time.  In fact, since before some of you little nippers were born.

If we were doing such a great job, this would be a no-brainer.  Cut emergency service spending, people die.  Well, if that were absolutely true, I’d bet we’d be hearing a lot more screaming from the public.  While I believe strongly that cutting emergency service spending does result in a greater flirtation with disaster and mortality, the realization from the public is, we cut emergency service spending and guess what?  No one died yet.

These are the same people who, when faced with the addition of a traffic light at the busiest intersection in town, cry and complain in the newspaper and at meetings about the inconvenience, only to cry and complain about the lack of public safety consideration when a family of four dies at said intersection.  Then, of course, that horse has already fled the barn, but by God, there’d better be a traffic light at that intersection before the weekend or heads will roll.

There are no switches for turning on the message or turning it off.  If you aren’t preaching the Gospel daily, the audience doesn’t hear the message when everyone is shouting and it’s too loud to hear.  Our presence in our communities has to be a daily event, so that when you are silenced, it is deathly quiet, and people realize, “Hey, something is wrong here.”  If you are saving homes and businesses from fire through your prevention message and excellent response and mitigation, you need to trumpet that to the rafters, and regularly.  If your community sees a benefit in early recognition of cardiac arrest, advantageous placement of AEDs, and the presence of a well-trained, well-equipped tiered medical response, you need to share that.

There are no shortcuts to this.  Communicating the message of the value of your organization must be done constantly.  This isn’t a one-individual task either; it has to be at the very heart of your organizational culture, that service to the community isn’t just a good idea, it is the core of our existence.  When we fail to provide an excellent service, the taxpayers will remember it come budget time.  If we piss off the masses, they will be the first to stand silent when we are losing personnel, apparatus, equipment, training, and every other enhancement, because frankly, your existence is invisible to them.  Given the choice between funding you and not funding you, if the effect is only a subjective loss (just because you SAY people will die, doesn’t mean they will), they are more willing to take the chance of not funding your needs.

My wife owns a flooring retail and installation company, KPM Flooring, here on Hilton Head Island.  She is the sole proprietor. She has a vision of what the organization represents to her customers.  She doesn’t wait for you to read her mind to find out what that vision is.  She doesn’t wait for you to come in looking for tile or a beautiful area rug to show you what things could be like in your home.  She creates (herself, I might add) advertisement that portrays her company as being “sophisticated”, “classy”, “exclusive’, “original”, and “innovative”.  Those words are in quotes because these are comments we have gotten from people who have viewed her website or her print advertisement.  And you know what?  They have found this to be true and have told their neighbors, families, friends, etc.  We probably advertise less than Brand X, but where we advertise and the message we send says: If I want a really classy look to my home or business, I need to go to KPM Flooring.

Getting your message out requires you to have an idea what you want your message to be, first.  Many emergency service organizations haven’t even decided upon that concept yet.  They are happy with the status quo.  The status quo doesn’t require a bunch of effort.  There’s a certain comfort to saying, “We’re okay with the idea the public thinks we are a tax burden, but they don’t have a choice.  You know, because PEOPLE WILL DIE.”

We don’t want to change.  If we did, we would do it willingly.  As Pumbaa said, “You have to put your behind in your past“.  Or something like that.  If we really do care about serving the public, we will get on board in getting them involved to find out what it is they need, and providing service for that need.  When we can do this, the community won’t PERCEIVE that they have a need for us, they will KNOW they have a need for us.  And when they do, you won’t have to worry about budget cuts again.

Hogs To The Trough

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I have heard a constant refrain for a few years, as you have probably heard too.  With the economy the way it is, the constant drum beat sounds from those who want to radically downsize government, and there is a certain irrational cry from those who resent firefighter pensions and salaries.

A while back, Captain Schmoe over at Report on Conditions spelled it out best (but for some reason I can’t find the specific post), illustrating that our collective hubris has signed our own death warrant. When Fred Taxpayer sees one of the brothers trucking down the road in his Gasguzzler 6000 pickup, towing a boat with three engines on it, laughing because he only works one day out of three, it doesn’t sit well. Especially when that same individual is scraping to make ends meet, can’t figure out where he’s going to get the money to feed the kids, and might not even have a retirement anymore. Do you really find their resentment unfounded?

Recent firefighter layoffs in Camden and Gary, while extraordinarily tragic, illustrate a fundamental issue: people generally aren’t lashing out at the politicians, they are blaming the Union. And while that may very well be unfounded, it is happening, and that is a tangible reality. Why should we care? Because we did it to ourselves.

It’s not a matter that we do or don’t deserve decent salaries and good benefits, it is a matter of our failure to educate the public, to work with them and include them as part of the solution. After all, it was their own elected officials that agreed to these contracts in the first place. They can argue that they did so at the point of a gun, but the reality there is actually that these benefits were often hard-fought for and given grudgingly, so whatever these individuals were able to obtain, it wasn’t exactly handed to them on a silver platter.

Furthermore, like those of us in departments that don’t enjoy the fruits of collective bargaining, we are all lumped in together with the stories like the one illustrated above as a prime example of why we don’t deserve this compensation. I, for one, live in a nice home.  But its a home my wife and I ate a lot of waffles and PBJs to save for.  We have three children to put through college, but so do a lot of people. I drive an eleven year old truck with 130,000 miles on it.  In no way should this be construed as complaining.  I don’t make a fortune, but I think it is a fair salary for what the community gets from me, and although I wish I made more, I also understand the realities of the situation. And I have friends that are firefighters who have the truck and boat and etc., but they have in one case invested wisely, in another case happened to parlay their talents into a lucrative side job. Yet another one though, has squandered his money and overextended himself. So it is, just as it is everywhere else, the same.

When we engage in bragging about how good we have it, we’d better consider the consequences. There is a backlash that still rages on against our existence, and it doesn’t stop at the career folks either. If the public percieves that your service doesn’t have value, they will cut it back to where they feel it deserves to be funded, plain and simple. The other parts of public service enjoy a certain paranoia about the public, where those emotions about losing those services are much more tangible. Lose the trash pickup? No cops? Sewer backing up?  They will choose and what they will choose is to fund that which they are the most concerned about losing.  Since you don’t have fires next door every day, nor does everyone in the neighborhood end up in the back of the ambo regularly, do you believe that when we’re lining up to get our share, that there’s a reluctance to cut our budgets? Not often.  The public may complain a little when they see on the news that the Mayor shut down the fire station on the corner, but that sentiment is usually over by the time American Idol comes on.

We can’t continue to take for granted that the public knows why we are there or what we do, or what would happen if we lost manpower, equipment, or other tools. This is the time to insure that the buyer is aware of what they are being sold, and is happy with the return they continue to make on their investment. Yes, that’s called marketing and while that might be a dirty word to some of you, it too is a reality. You can choose to ignore the need or you can get up and do what is needed.  We can’t wait until stations are being closed and people are being laid off to insure the message is shared. Anything after that is sour grapes. We can’t scream “people will die” if we didn’t do anything to reinforce it in the minds of the population ahead of that moment.

To the general population, our indifference to their situation while flaunting our current compensation packages is a lot like Marie Antoinette telling starving Parisians, “Let them eat cake”. And you know how that story ended. The backlash against government spending isn’t going away and if we don’t evolve, don’t be surprised to hear this story repeated over and over again until we do. Would you rather change under your own terms or change at the end of a pike? It’s your call.

Article: Modern Approaches To Fire Suppression

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Picture from FireRescue1.com

Not long ago I was asked by Jamie Thompson over at FireRescue1.com to write an article on fire suppression.  While I wrote it a few weeks before, it published yesterday.  But yesterday morning, before the newsletter with my article  came out, I was reading the FireRescue1 article on the Chinese water cannon and this inspired my morning “message to the troops” to be about innovation and change.  Of course, the point of my article was about innovation and change, so it was good timing.

I have been having some pretty in-depth discussions lately regarding change as related to technology.  There are people who feel like all of this technology is overwhelming and distressing and changes should be avoided.  There are those who think technology will solve all the ills of the world.  And then there are many who see technology as being a useful tool that when applied to the right situation, can produce wonderful results, and conversely, be misapplied and create major disaster.  Some think that there should be more emphasis on the basics, which would supplant the need for technological shifts.  And there are those like me who see potential in these changes and wonder how we could harness the power of both to provide safer and more effective service.

While the water cannon discussion illustrates an interesting discussion on technology, the comments reflected several differing opinions, and while I noted that there was a lot of discussion about what it wouldn’t do, I only saw one serious commenter reflecting on what it might be able to do.  Many think that innovation stops at invention.  In fact, innovation can really be considered having a new birth there.  Because once something is invented, there are usually a few individuals out there testing it, finding out its limits, and trying to envision what this new development might mean to them.  And they tweak and refine and experiment, and then, voila, we have a new way of doing things.

Innovation has plenty of effect on your daily life, but you have to take some time and appreciate that effect, because we tend to take it for granted.  How many things were invented that aren’t necessarily used for the original intent?  In the fire service, we take things all day long and make them do things they probably weren’t designed to do (which isn’t always good).  How much better would our organizations be if, instead of looking at the problems, we saw the challenges and rose to solve those issues instead?  If we took into consideration the changes we have made and came up with ways to even improve farther on those ideas?

While honing our technique is desirable to improve performance, as one commenter on my article suggested, and he goes on to suggest that CAFS and other fancy things can’t overcome poor technique, I agree in part and principle.  But I disagree on a different level, that is, from the aspect that if we have good technique AND technological improvement, we can have an exponentially beneficial effect on solving problems.  Good technique AND good tools create a force multiplier.

Solutions for problems are all around us; we just need to take the time to find them.  Knowing where we come from is important, because it helps us to understand where we want to be.  But abandoning good technique for promotion of good technology is NOT the answer.  The answer lies in both, and knowing that in order to improve our condition, we must take advantage of all of the opportunities that come our way, if not to stretch out from that point, to know that this is NOT the way to go.  We all must experiment and learn and understand.  But most of all, we have to be open to the ideas and see them with clear vision.