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A Waste Of Time

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I fell asleep at my computer last night.

I am working on a project that has pretty much occupied all of my time over the course of the last three shifts. I think, in retrospect, that the reason that I am having to embark on this dreaded project is simply that a great number of people failed to understand that their actions or inaction created a mess that someday would have to be unraveled.

The mess doesn't even go back a short while.  When I say a great number, I am talking about numbers probably nearing a hundred.  Anyone close to this project that knows that I am talking in circles and understands the scope of this project might disagree with me, but I see the failure in my own interface with the situation, and I see the failures in many others who permitted the condition to occur, knowingly or not.

In a microscope, closely examining one piece of the puzzle, you might not even notice the problem exists.  But when you step back and look at the larger picture, you can see it is definitely crooked.  There are warning signs printed all over this and frankly, they were ignored. But they are insignificant when you step back even farther and realize that any problems we face today could have been avoided had individuals assumed some responsibility and did the right thing early on.

One of the principals in this project called out everyone else on the team and with good reason.  I say that because he is absolutely right; the system failed us.  Or to be clear, we failed the system, because it wasn't all to be blamed on the way we manage these situations.  Instead, key stakeholders ignored critical information.  They felt like status quo was acceptable. Or perhaps they felt inadequate to address the most pressing challenges.  I told this individual that while the historical aspect of how we got to this place is important, just to put the picture in perspective, who to blame is irrelevant. The situation is what it is and you can't unring a bell.  We must look forward.

Those of you reading this might assume you know what I am referring to, but I am suggesting to you that you re-read it and ask yourself, "What am I doing that is creating this same situation today?"  Because if you are honest with yourself, there are any number of issues I have to deal with that follow this chain of events and I am sure I am not alone.

I have quoted my father on any number of occasions in this regard, probably the quote that will stick with me for the rest of my life: "Do it right the first time."  Had we addressed the issues when they were small, had we fixed the leak, had we prevented the spark, had we communicated the concerns, if we had done any of these things, would they have corrected the problem before we got to this disaster we now embrace?

Let go of your concerns for a moment and realize that a drop of water contributes to the flood that sweeps away your home.  Everything affects everything else and that ripple becomes a wave, given the right conditions to grow.  Don't be part of the problem; solve the issues before they become a nightmare to untangle. 

There’s A Secret To Success

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I have to be a little amused at the emergency service types who pride themselves on being "the best at their job", but couldn't figure out how to do something if you were swatting them in the head with the instruction manual.  I have a little rule: if you call me, you'd better have tried to solve the problem yourself first.  I don't have a lot of tolerance for those who throw up their hands at the slightest issue and bemoan their inability to move along.

Ironically, I have heard these very same folks complain when a little old lady calls 9-1-1 because they have fallen out of bed, or have a broken pipe, or their smoke detector is chirping. I have heard it straight from their mouths: "Why do these idiots call us?  What makes them think the fire department is there to solve all their problems?"

It really makes me want to say, "You know, the next time you make a comment about how bad things are, or something is broken and you don't know what to do, or how miserable your existence is because the so-and-so doesn't work, I'm probably just going to tell you to STFU." And most of the time, that's exactly what I say, which doesn't win me a lot of friends.

My daughters are young, but not so young that I can't teach them that helplessness is not an excuse. Its okay for the general population, but if you want to succeed in life, when faced with a problem, solve it. Create a workaround, run it over, beat it with a hammer, but don't just give up and call for help until you absolutely, positively can't move forward without it.

There's nothing wrong with asking for help.  People need help because they lack the resources to solve a problem, be it knowledge, tools, ability, or some other issue.  But when the people who are supposed to be solving problems for others can't figure out how to solve problems on their own without involving the next two levels of command, I have a problem with that.

I read a great article today from the New York Times that was being tweeted by a childhood friend of mine: Average Is Over by Thomas Friedman.  In it there is discussion that in order to be successful in today's new world, being average doesn't cut it.  You had better find a niche or some sort of expertise in something, because frankly, graduating high school and going out into the workforce to be content on an assembly line isn't going to happen, unless of course, you happen to be Chinese and living in a factory dorm.

Our industry, the industry of helping people, is one of those niches that can pay off. Maybe the actual delivery of firefighting can be passed off to the bots, but all the technology in the world isn't going to be able to analyze a problem, take what you brought, and develop a solution using grit, spit and duct tape.

You have an opportunity to be successful because our business is the business of fixing problems.  But if you can't manage to get through your shift because your e-mail is down, or if the entire day is wrecked because the air conditioning is out in the engine, well, you might want to consider a new career as a sheep.  Success comes to people who solve the challenges they are faced with with the resources they have access to.  Those who can't, don't. 

 

Zen Zone #41

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The Emperor went to the Zen Master and asked, "What does an enlightened master experience when he is dead?" The master shrugged and said, "I do not know."

The Emperor replied, "You are a master and you do not know?" The master said, "I am a master, but I am not dead."

I don't know anything, I just teach what I have learned. I realize I don't know everything and I strive to know more daily.  There are those who can't be told anything; they know everything already.

This blog is about not knowing everything.  We should always be open to learn more and understand the perspectives of others.  Even when you think you are absolutely right, it is not hard to find that the other person is right as well.

When I say something here, it is probably because I am sounding it out myself.  By reading my work, I continue to dwell on it and learn some more.  But I don't have the answers.  You do.  Share what you know and learn from others.

Zen Zone #40

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I read a blog about the "7 Habits of Highly Incompetent People" on Chris Voss, written by Eric Allen Bell.  We all know people like this.  We all should read these also so we don't fall into these traps ourselves.

Half of the battle in leading is knowing ourselves best. If we know ourselves, we can know how we naturally react to certain situations and if our repsonses aren't helping, how to modify our behavior.

What traits do you realize you have that you have had to modify?  How can we best point the people we are mentoring into recognizing their weaknesses and learning to work within those traits to be better leaders?

Okay, It’s 2012: Now What?

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An article on the Buddhist Channel website quoted His Holiness, the Dalai Lama, as he "called on people to be responsible human beings, to think more of the entire world they live in, rather than caring about their own narrow interests alone, as a way out of the global crisis." The Dalai Lama went on to say that avarice and short-sightedness were to blame, adding that people were guided by emotion and did not think of the long-term consequences.

Later int he article, the Dalai Lama was quoted as having said: "To establish harmony in these relations, we need to learn other religions. If you focus on traditions of different religions, you'll see that there are many similarities. If there are some 'bad' people among representatives of one religion, one must not judge by it about religion as a whole."

I was speaking yesterday with my officers as I made my rounds.  A few weeks back I sent a questionnaire to my personnel, asking them, basically, to conduct a SWOT analysis of our organization over 2011.  If you aren't aware, SWOT is an acronym for "Strengths, Weaknesses, Opportunities, and Threats".  This is a tool you can use to perform  analysis prior to conducting strategic planning for your team.

When the surveys were returned, there were some things that I took personally.  That's not hard to do when you have ownership of your organization and I have always believed if there were problems, I could take care of them and I don't wait for others to take action.  But before reacting to those statements, I stopped and reflected a little bit.  When I spoke with my officers, as always, I reiterated to them that many of our problems, not just in our department, but in society, come from an unwillingess, or an inability to see the situation from another person's point of view.  In this case it was evident that I thought I had all the answers and it was not the case.  In fact, my involvement in some situations may very well have exacerbated some of the problems.

I give my officers a considerable amount of leeway because they have my trust,  And so you know, this isn't that feel-good Kumbaya "I trust you even when you screw me on every instance I leave you alone" kind of trust either.  My officers earned my trust and they make good decisions, not just to support the organization, but even more so, on behalf of the community we serve.  So when they tell me they have a problem with me, it isn't them complaining, it's the feedback I asked for and the feedback I deserve.

Any time you have a problem with someone, it really helps to reflect on the situation and ask yourself if there was a possibility you had something to do with that problem.  It may be that we weren't clear, or we trusted too much and didn't provide any preparation, or there may have been some other sort of issue.  But regardless, it is up to us to put ego aside and determine what the cause of the problem was and instead of pointing fingers, to determine what we can do to resolve the issues, educate everyone involved, and to move forward.

So here you are and its a new year.  What better time to look at things from a new perspective and to better understand the issues you deal with daily?  Instead of focusing on who screwed up, try focusing on what happened to get us in this jam to begin with, and then, what can we do to avoid having it happen again.  I have heard it said before, if you spend too much time looking in the rearview mirror, you are very likely going to crash into whatever is in front of you.

As the first act of this year, let's resolve to do less pointing of fingers and more walking a mile in another's shoes.  I think by approaching some of our challenges this way we might find more commonalities than differences, and in changing, find healing and growth.