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The Right Stuff

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I have been following with interest the discussion of a National Firefighter Code of Ethics.  The other day I saw that Ken Willette, the Public Fire Protection Division Manager at NFPA, blogged about the one written by the Cumberland Valley Volunteer Firemen's Association this past year.  Being obtuse, like I often am, I had actually never gone to the FirefighterBehavior.com blog although I have seen some of the well-written articles that have come from posts on there.  Nothing like going to the source, huh?  Well, if you haven't done it, you need to go yourself, and when you are through, being the fire service leaders I sense you are, send your people there as well.

But this doesn't stop at the fire service.  In fact, as I have said many times before, there are lessons to be learned from a brotherhood of individuals who, as recently as a decade before, were considered to be the last bastion of integrity, honor, and valor in a society in which those values have been eroding daily.  The ever-decaying values in the fire service are an excellent case study, and many questions can come from how we went from where we were to where we are today.

And I am not suggesting that the entire fire service lacks these ideals; we just have not been very good at removing the elements from our midst who do not embrace those same values.  Well, our profession (and for the uninitiated, this refers to both career and volunteer professionals in the emergency services business) has been challenged by a number of external forces that, to the casual observer, seem to have affected the type of person we are getting to replace those who have gone on to other places.

Emergency response, paid or not, is very much a value-driven occupation.  Just because you show up and put out a fire or lug someone to the hospital, is irrelevant, despite the arguments that we are not customer oriented.  If anything, our business is all about the customer, because frankly, we tell people all the time that we can replace their material objects, but we can't replace the people.  We say this is the reason we rescue first and not salvage first.  But ironically, we have many of the same people saying that we shouldn't consult with our community in the spirit of partnership, or that we know better than they do what they need, or even more cynically, that their observations regarding our service and the way we do it doesn't even matter.

Therefore, there is a profound need to make sure the people we bring in not only have read and signed a memo telling them what our ethics happen to be, but that they LIVE these ethics.  That they BREATHE these ethics.  That they BELIEVE in these ethics and that they are proud to associate with others, a brotherhood of others, who feel the same way.

A while back, I happened upon a rollover in another jurisdiction while off-duty, and stopped to see if they needed any help. The driver was already on the way to the hospital, and the crews were just picking up debris, but I know a lot of firefighters in that jurisdiction, so I was really just chatting before heading on.  In the corner of my eye, I saw a firefighter pick up a phone on the ground.

I don't know about you, but my cell phone wasn't cheap, and they aren't indestructible either.  Plus, even if it is just damaged, you could still get the contacts off of it, etc.  But the firefighter opened up the phone, laughed to himself, and THREW the phone into the damaged car.  Not gently, mind you, but enough that it broke.  Since it wasn't my jurisdiction, but everyone there knew me, I walked over and picked up the now damaged phone, then handed it to a trooper.  I glared at the guy on the way by, but I didn't say anything. But I let him know that this was unacceptable, at least in my department.

I won't say that we don't have any of those types in our organization, but as Capt. Tom and I were saying the other day, the balance has been strongly tipped in favor of the "good guys" for a while now, and we continue to drum our organizational culture into those who don't get it.  But these values don't come naturally to some and frankly, do you even want to take the chance of trying to drag a member to that place, or should we look first for those with the right stuff, and then TEACH them to be a firefighter?

If I were advertising, I would say that if you revel in someone's misfortunes, or if you like the power of being a uniformed public official, or if driving in total disregard of others appeals to you because you have lights and siren, you probably shouldn't apply.  There's nothing at all wrong with chasing the adrenaline, but it certainly needs to be kept in the perspective that you will take on a challenge to help others, not to wish it on people so you can get your fix.

If we really believe in our brotherhood, our profession, as a calling rather than just a job, we need to take a look at who we introduce to the team. So long as we continue to permit those who are among us to soil our ranks because they fill a spot, we will continue to tarnish the image we used to be proud of.  I, for one, prefer that when I go to see my kids at school, they consider firefighters to be worthy of admiration, rather than another person they can't trust.  There's a lot of that going around lately, let's not let it happen to us.

A Waste Of Time

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I fell asleep at my computer last night.

I am working on a project that has pretty much occupied all of my time over the course of the last three shifts. I think, in retrospect, that the reason that I am having to embark on this dreaded project is simply that a great number of people failed to understand that their actions or inaction created a mess that someday would have to be unraveled.

The mess doesn't even go back a short while.  When I say a great number, I am talking about numbers probably nearing a hundred.  Anyone close to this project that knows that I am talking in circles and understands the scope of this project might disagree with me, but I see the failure in my own interface with the situation, and I see the failures in many others who permitted the condition to occur, knowingly or not.

In a microscope, closely examining one piece of the puzzle, you might not even notice the problem exists.  But when you step back and look at the larger picture, you can see it is definitely crooked.  There are warning signs printed all over this and frankly, they were ignored. But they are insignificant when you step back even farther and realize that any problems we face today could have been avoided had individuals assumed some responsibility and did the right thing early on.

One of the principals in this project called out everyone else on the team and with good reason.  I say that because he is absolutely right; the system failed us.  Or to be clear, we failed the system, because it wasn't all to be blamed on the way we manage these situations.  Instead, key stakeholders ignored critical information.  They felt like status quo was acceptable. Or perhaps they felt inadequate to address the most pressing challenges.  I told this individual that while the historical aspect of how we got to this place is important, just to put the picture in perspective, who to blame is irrelevant. The situation is what it is and you can't unring a bell.  We must look forward.

Those of you reading this might assume you know what I am referring to, but I am suggesting to you that you re-read it and ask yourself, "What am I doing that is creating this same situation today?"  Because if you are honest with yourself, there are any number of issues I have to deal with that follow this chain of events and I am sure I am not alone.

I have quoted my father on any number of occasions in this regard, probably the quote that will stick with me for the rest of my life: "Do it right the first time."  Had we addressed the issues when they were small, had we fixed the leak, had we prevented the spark, had we communicated the concerns, if we had done any of these things, would they have corrected the problem before we got to this disaster we now embrace?

Let go of your concerns for a moment and realize that a drop of water contributes to the flood that sweeps away your home.  Everything affects everything else and that ripple becomes a wave, given the right conditions to grow.  Don't be part of the problem; solve the issues before they become a nightmare to untangle. 

There’s A Secret To Success

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I have to be a little amused at the emergency service types who pride themselves on being "the best at their job", but couldn't figure out how to do something if you were swatting them in the head with the instruction manual.  I have a little rule: if you call me, you'd better have tried to solve the problem yourself first.  I don't have a lot of tolerance for those who throw up their hands at the slightest issue and bemoan their inability to move along.

Ironically, I have heard these very same folks complain when a little old lady calls 9-1-1 because they have fallen out of bed, or have a broken pipe, or their smoke detector is chirping. I have heard it straight from their mouths: "Why do these idiots call us?  What makes them think the fire department is there to solve all their problems?"

It really makes me want to say, "You know, the next time you make a comment about how bad things are, or something is broken and you don't know what to do, or how miserable your existence is because the so-and-so doesn't work, I'm probably just going to tell you to STFU." And most of the time, that's exactly what I say, which doesn't win me a lot of friends.

My daughters are young, but not so young that I can't teach them that helplessness is not an excuse. Its okay for the general population, but if you want to succeed in life, when faced with a problem, solve it. Create a workaround, run it over, beat it with a hammer, but don't just give up and call for help until you absolutely, positively can't move forward without it.

There's nothing wrong with asking for help.  People need help because they lack the resources to solve a problem, be it knowledge, tools, ability, or some other issue.  But when the people who are supposed to be solving problems for others can't figure out how to solve problems on their own without involving the next two levels of command, I have a problem with that.

I read a great article today from the New York Times that was being tweeted by a childhood friend of mine: Average Is Over by Thomas Friedman.  In it there is discussion that in order to be successful in today's new world, being average doesn't cut it.  You had better find a niche or some sort of expertise in something, because frankly, graduating high school and going out into the workforce to be content on an assembly line isn't going to happen, unless of course, you happen to be Chinese and living in a factory dorm.

Our industry, the industry of helping people, is one of those niches that can pay off. Maybe the actual delivery of firefighting can be passed off to the bots, but all the technology in the world isn't going to be able to analyze a problem, take what you brought, and develop a solution using grit, spit and duct tape.

You have an opportunity to be successful because our business is the business of fixing problems.  But if you can't manage to get through your shift because your e-mail is down, or if the entire day is wrecked because the air conditioning is out in the engine, well, you might want to consider a new career as a sheep.  Success comes to people who solve the challenges they are faced with with the resources they have access to.  Those who can't, don't. 

 

Zen Zone #41

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The Emperor went to the Zen Master and asked, "What does an enlightened master experience when he is dead?" The master shrugged and said, "I do not know."

The Emperor replied, "You are a master and you do not know?" The master said, "I am a master, but I am not dead."

I don't know anything, I just teach what I have learned. I realize I don't know everything and I strive to know more daily.  There are those who can't be told anything; they know everything already.

This blog is about not knowing everything.  We should always be open to learn more and understand the perspectives of others.  Even when you think you are absolutely right, it is not hard to find that the other person is right as well.

When I say something here, it is probably because I am sounding it out myself.  By reading my work, I continue to dwell on it and learn some more.  But I don't have the answers.  You do.  Share what you know and learn from others.

Okay, It’s 2012: Now What?

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An article on the Buddhist Channel website quoted His Holiness, the Dalai Lama, as he "called on people to be responsible human beings, to think more of the entire world they live in, rather than caring about their own narrow interests alone, as a way out of the global crisis." The Dalai Lama went on to say that avarice and short-sightedness were to blame, adding that people were guided by emotion and did not think of the long-term consequences.

Later int he article, the Dalai Lama was quoted as having said: "To establish harmony in these relations, we need to learn other religions. If you focus on traditions of different religions, you'll see that there are many similarities. If there are some 'bad' people among representatives of one religion, one must not judge by it about religion as a whole."

I was speaking yesterday with my officers as I made my rounds.  A few weeks back I sent a questionnaire to my personnel, asking them, basically, to conduct a SWOT analysis of our organization over 2011.  If you aren't aware, SWOT is an acronym for "Strengths, Weaknesses, Opportunities, and Threats".  This is a tool you can use to perform  analysis prior to conducting strategic planning for your team.

When the surveys were returned, there were some things that I took personally.  That's not hard to do when you have ownership of your organization and I have always believed if there were problems, I could take care of them and I don't wait for others to take action.  But before reacting to those statements, I stopped and reflected a little bit.  When I spoke with my officers, as always, I reiterated to them that many of our problems, not just in our department, but in society, come from an unwillingess, or an inability to see the situation from another person's point of view.  In this case it was evident that I thought I had all the answers and it was not the case.  In fact, my involvement in some situations may very well have exacerbated some of the problems.

I give my officers a considerable amount of leeway because they have my trust,  And so you know, this isn't that feel-good Kumbaya "I trust you even when you screw me on every instance I leave you alone" kind of trust either.  My officers earned my trust and they make good decisions, not just to support the organization, but even more so, on behalf of the community we serve.  So when they tell me they have a problem with me, it isn't them complaining, it's the feedback I asked for and the feedback I deserve.

Any time you have a problem with someone, it really helps to reflect on the situation and ask yourself if there was a possibility you had something to do with that problem.  It may be that we weren't clear, or we trusted too much and didn't provide any preparation, or there may have been some other sort of issue.  But regardless, it is up to us to put ego aside and determine what the cause of the problem was and instead of pointing fingers, to determine what we can do to resolve the issues, educate everyone involved, and to move forward.

So here you are and its a new year.  What better time to look at things from a new perspective and to better understand the issues you deal with daily?  Instead of focusing on who screwed up, try focusing on what happened to get us in this jam to begin with, and then, what can we do to avoid having it happen again.  I have heard it said before, if you spend too much time looking in the rearview mirror, you are very likely going to crash into whatever is in front of you.

As the first act of this year, let's resolve to do less pointing of fingers and more walking a mile in another's shoes.  I think by approaching some of our challenges this way we might find more commonalities than differences, and in changing, find healing and growth. 

2012: “What If?”

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What if in 2012 we said "What if?" a lot more?  I am working on a book right now and I have been fleshing out some of my ideas, but what kept coming up was that nagging "What if?" question.  Our industry is changing daily and we don't even kniow it yet.  It is like a pile of rock, sitting on the edge of a precipice, waiting for the right shift in the landscape to send it hurtling below.

I was watching a commerical on television the other day for a healthcare company.  They were suggesting, essentially, conceirge-type service for patients that used their facility.  Warm blankets, snacks, nicer gowns, all in the effort to be a little more receptive to the needs of the patient.  Right now, while our healthcare choices are open, in reality, they are pretty limited.  You are limited as to what resources are available to you, how much you can afford to pay for them, and how tolerant you are of the way you will be treated when you use that service.  

While socialized healthcare has its detractors, in fact, if you look at socialized healthcare in Australia, what it DID do was open up markets for healthcare more suited for your needs if you could pay for that type of service.  No matter what, if you need service, it is there for you.  Whether or not the service is adequate or timely is not part of the debate: if you can't afford healthcare, you can get it.  But if you can afford healthcare, you can get it with added value.  In our nation, it doesn't matter if you can afford it or you can't: you get what you get.

This isn't an arguement for or against socialized healthcare though.  It is an arguement that just because you don't currently percieve the civilian population to have a choice, they do.  Someday, and it might be soon, the resources for public firefighting may dry up.  Look at the pop-ups beginning in California: you can get fire protection for your community in the event of a big wildfire, but there are now companies that will GUARANTEE you service.  If people are willing to pay for the upgrade, they will.

If you don't believe that things will be changing in the near future, keep your eyes on this blog because in 2012, we will be talking more about what changes might occur and I am hoping you are paying attention.  Because frankly, if you fail to see the changes before they occur, you will be left wondering what happened while the rest of us leave you in the dust.  And you may not like the things I have to say one bit, but honestly, you had best listen because the changes are coming to your neighborhood soon.

Have a great New Year. 

Merry Christmas – A Call to Lead

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I really didn't notice until now, but this is the 300th post on Firehouse Zen.  Since I'm not churning out three or four a day (or even a week), that's pretty astounding to me.  And what better time of the year to celebrate, than during the celebration of Christ's birth, as well as a number of other religious holy days and observances.  It is definitely a time to celebrate, although given the tumult of this year, I would expect many to argue otherwise.

How is it that I can be even remotely positive?  Well, things pop up that cause me to think deeply about what it is we are called to do and how we go about it.  For example, I'm sitting here in our warehouse at a workstation I'm not normally at, planning on a quick Zen Zone post.  Instead, my eyes are drawn to a page from the publication Our Daily Bread, folded open to where one of our colleagues has apparently put it for inspiration.  In response to Isaiah 26:1-9 - "You will keep him in perfect peace, whose mind is stayed on you" – it reads, "When we put our problems in God's hands, He puts His peace in our hearts."

I found a certain amount of peace during my most challenging periods in life. This year I think I have failed to do that on many occasions. I found myself arguing internally with what I have been taught and what I have seen.  In the very beginning of this year, we witnessed tremendous suffering among many and callousness of those who profited from that suffering.  We experienced great disasters, we experienced personal loss, and we experienced challenges to values we considered to be right.  And we continue to be faced with hypocrisy, profiteering, and greed, while a great many simply gawk at the problems and assume someone else will save us. 

In speaking about the strength of belief before, I pointed out that belief can be very powerful and even dangerous.  Conversely, belief can be life-changing, inspirational, and healing.  I know first hand of instances where profound belief, even in complete contradiction to science, has proven to be miraculous.  A mentor of mine, whose wife has been dealing with congenital heart and lung malformations for decades, was told he would lose his wife if she were not to have a heart and lung transplant.  This was back around 1983 or so that he as told this.  She is still with us, and science hasn't been able to justify any reason why.  But I can assure you, she and her husband are examples of people with a tremendous amount of faith.  You can't look at them and knowing all they have been through, think anything other than faith heals.

We can't answer a lot and science tries daily to put our lives into context, only to open more questions. I heard once that when asked about the schism between science and faith, a researcher said that you can't be a scientist and not believe, because when one door is opened, it just seems to reveal more doors.  Life itself is still too complex to even be answered by science.

Belief is more than about religion.  Belief transcends religion.  In my eyes, religion is just a way for us to frame the existence of God in a manner we can understand.  We have no way of knowing if and when any of the world's religions are right or wrong, but they all certainly have the shared themes of justice, discipline, and virtue, among other qualities.  In these shared values we should all be working toward a better existence rather than trying to decide how we are going to divide up the globe.

In looking back on the issues that faced us in 2011, I found much in the way of rhetoric from our leaders and very little in the way of solutions.  In an amazing year when solutions should have been pursued to make lives easier, political, religious, governmental, non-governmental, and educational leaders failed their followers on any number of occasions.  And when a leadership vacuum occurs, something is going to fill the void.  In our case, I'm not sure I like the looks of that eventuality.

I choose to believe that there are people out there who really care about others and care to make our world a better place to live.  I believe that there are those who are good and just individuals and will fight to preserve the rights of those who can't fight for those rights themselves, those being the young, the elderly, the poor, and the oppressed.

Leadership starts at the roots.  If you are a leader, it doesn't start at the moment you hit the firehouse doors, it is a life choice.  If you are truly a leader, you live it at home, in your work, in your church, in your community.  At this time in our lives, we really need good leaders.  We need those of you with values that encourage hard work, belief in others, justice, and civility to step forward and take on some of these pseudo-leaders.  This isn't an issue of what party you are a member of, or what church you attend, or what school you graduated from.  It is an issue of being an example for those who need to see what an example of good leadership is, of being a good steward of your community, and of serving others.

When 2012 rolls around, I am hoping that those of you who read this share it with those who can also fill the post, and each of you pass it along to create a new "virus" of good, not evil; love, not hate; of peace and fairness; of prosperity for those who strive for it and earn it rather than for those who happen to have access to the backroom deals. 

This should not be a time of anarchy.  Anarchy is definitely NOT what we need right now.  We need leaders who understand what their followers are going through and are empathetic.  We need people to stand up to the bullies and to advocate for those who need it most.  We need to be tolerant of each other and have the difficult conversations without those conversations lapsing into angry diatribes and accusations.  We need leaders who believe in the good to rise up and to cause positive change to the status quo.

In this season of celebration, our entire world should be celebrating the changes that came about when the oppressed finally shrugged off their bonds, in places like Egypt, Libya, and many others.  We need to allow those who will speak against the entrenched to do so, even in our own nation, without fear of persecution.  But regardless, we have to believe in one another, we need to have faith, and we need to be looking right now to whatever we believe in to help bring us together, because we are all one people, and we should be sharing our burdens to lighten the load, picking up some of the load for others who need help, and being a real member of the human race, not just a sheep pretending to be.  Actions speak louder than words.  Do something in 2012 to help others.

If you are doubting in the events happening around our world, contemplate what is really happening around you.  Realize that there are deep, deep connections we have to one another and that nobody, not even those religious or scientific, can explain how they work.  But if we can have faith in others, in ourselves, and in a higher being, however it manifests itself, we can reflect on those problems and work toward a better solution. Even when things seem dark, take a moment and meditate on what you are being presented wth, understand it, and see it for what it is.  Every door we open is to another room with other doors.  Create opportunity, focus on the goal, and move forward.

 

Zen Zone #39

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Sometimes You Just Have To Laugh

"Do I look like a cat to you boy? Am I jumpin' around all nimbly bimbly from tree to tree? Am I drinking milk from a saucer? DO YOU SEE ME EATING MICE?" – Trooper Foster, Super Troopers

Sometimes you just have to laugh.  That's a quote, too, from The Wonderpets. If you take yourself too seriously, you won't be much fun to be around.  But laughter has many other benefits, one of which is the ability to improve your outlook and increase your positivity.  At some point when things are pretty bad and you have a moment to yourself, reflect on something you find funny about the situation.  And it should go without saying that I stress "to yourself" because when things get pretty bad, sometimes the attempt at humor isn't shared.

However, having a smile to yourself, even in private, works wonders.  And like Springsteen once said, "Someday we will look back and it will all seem funny". Note that he specifically didn't say it would "be" funny.  Seeing even some dark humor in a bad event can sometimes at least help you cope. And in our business, being able to cope means that you can live for another day.

Keep it together and watch out for one another.  Stay safe during this holiday season.  And find time to laugh.

What I Thought It Would Really Be About

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Years ago (and when I look back on it, it WAS years ago), when I signed onto what was then a fledgling internet forum on fire service issues, I imagined a place on line similar to some of the think-tank type collaborations I have at times, found myself participating in.  You know, or maybe you don't: beer, talk about deeper issues of the business, stimulating thought, laughter, and long-term friendships.  I have seen some pretty crazy ideas come out of some of those live skull sessions and revolutionize the way we operate emergency services in this nation.

I remember joining with some of the other internet monsters at the time to discuss a certain firefighter training fatality that didn't have to happen.  And while the discussions got hot sometimes, we were forging into uncharted territory.  As a result, I have "met" people on the internet who have inspired me and kept me going on some of my ventures, as I hope I have done the same for. Some of you may even recall those days, in the early days of the International Association of Crusty Old Jakes.  I wasn't a plank holder, but they quickly welcomed me in and I was humbled to be allowed to come join in their side conversations. 

A recent project I am working on has brought me together with some principals in the business and we are spinning an idea we had into something that could be so, so cool.  And we're playing with it.  And the conversation is light, thoughtful, and insightful.  It's really what I want, it is really what I thought this all would really be about. I enjoy having insightful conversation with people who get it.  I know not everyone does, so I am also happy to talk to those people.  But when the party gets crashed by the loud, the obnoxious, the pretenders, and the wannabes, it is then that I move along.  But that's the beauty of this place here, Firehouse Zen, I guess.  We haven't drawn interest from that crowd, so it's comfortable, it's entertaining, and I like the people I'm hanging with.  And a few of the projects I am working on right now seem to be moving in the same direction.

If you want to recharge your batteries, hang out with those who engage you and challenge you, but enjoy being with them. It's enjoying these people that gives you the energy to create.

Defending Against Bullies

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There are some things going on in our world today that I have come to believe are intolerable.  There are a faction of those in our society who don't understand that their "screw everyone else" mentality is drawing us closer and closer to a breaking point.  The sad part is that I don't believe that they even care.

There are few in this world who really know me.  I mean REALLY know me.  But if there's something I want you to understand, it's that I have no political leanings.  There's no reason for me to follow one party or another. I have no loyalties that encumber me to some faceless entity with a meaningless list of planks that I either ascribe to or I am not invited. And while this is supposed to be a blog about change and leadership, it is for this reason I am even writing this today.

But I resent like hell that when I speak my mind about something, I have people out there who pigeonhole me into whatever little category they wish in order to say their piece.  The truth is, I don't really care what someone has to say except that these days, if you happen to be openminded enough to listen to those who oppose the status quo, you get labeled unpatriotic.  Or liberal.  Or radical. Or socialist. Or traitorous.

So let me tell you a little about myself, for reasons that will become quite clear later.

I am a white male in my late forties who has held a meaningful job for over thirty years.  Throughout most of my life, I have actually held more than one job.  I am a college graduate and have some postgraduate level courses in my transcript.  I am a practicing Catholic and go to Mass at least once a week with very rare exception.  

I have voted Republican in more than one presidential election. I am a member of organizations that people would consider conservative, however, I by no means define myself as conservative or liberal.  I do not support the "distribution of wealth" that is constantly suggested as being the case if you happen to support the current President, and I do not for a moment believe he supports it either, although there are plenty of people out there who love to repeat that.  

When I was graduating high school, I scored well enough on the ASVAB that the Marine Corps came calling.  The VERY HOT blonde female recruiting sargeant told me I could have whatever MOS I wanted.  I rode with her over to Parris Island, right across the Port Royal Sound from where I live, and spent a few days over there getting toured and poured.  I was going to sign on the dotted line when in the course of a week, not one, but TWO of my close friends, who were both in the Corps, told me about how they got screwed on their placement. I chose to take the job I was offered at the fire department instead.  It turned out to be a game-changer.  But I have no hard feelings, in fact, I often wonder how things might have been different.

When the Towers fell, I was in shock.  When I learned 343 of my brothers died, I cried.  When I heard who had done it, I was okay with waterboarding or hooking electrodes up to testicles, or whatever it took to find these pieces of shit, hunt them down, and kill them one by one.  But when our government began to use those powers against other people for their own agendas, including against American citizens who really had nothing to do with terror, I found that I wasn't so willing to allow the games to continue.  But it didn't change my mind that we should hunt these f**kers down and kill them where they stood, even if it was in a friendly nation. 

Likewise, while I think we should be striving for peace and we should be helping our brothers, especially the less fortunate, when someone runs down a firefighter (or anyone else) in the street, or bites an EMT (or anyone else) who is trying to help them, I'm also okay with dragging the individual out the open window of the car and beating the snot out of them, or knocking the jerk's teeth out with a PR-24 so he won't bite anyone else.  Or if someone fires an RPG at one of our troops then hides in a church or a mosque, I say, go get 'em. A saying I have always liked: "Don't f**k with me, and I won't f**k with you.  If you hurt me, I will hurt you.  Bad."  

So as far as I am concerned, anyone who wants to characterize "all" of the supporters of the Occupy Movement as "unwashed", "jobless", left-wing", "nut job", "lowlifes",  can pretty much STFU.  And just because we are willing to listen doesn't mean that we support or reject their ideas either.

I have no idea what the Occupy Wall Street movement wants.  God bless 'em, but I'm not even sure THEY completely know what they want.  I am closely following some of the Occupy feeds, because I find it interesting and I find that I can identify with some of their points.  And I have made friends with some of the leaders, who frankly, have been pretty damn interesting. Conversely, I have also been reading some of the posts by those who don't even try to understand what it is the movement is about and tried to engage them, which has had a pretty predictable outcome.  You can't argue with someone who has already made up their mind.

So I hate to recite the disclaimer line, but it bears mentioning for clarity's sake.  I believe in hard work and honest work. I was raised in a family that didn't have money, so we worked hard to make our money.  When I ultimately married, my wife and I ate (and still do) a lot of grilled cheese sandwiches and drove old cars so we could put money away for a nice home and to send our children to college.  And we have invested in America, even though right now, it doesn't seem like America wants to invest much in me or my loved ones.

I don't want the rich to give up their worldly possessions.  I just ask that if I do what I was told would get me ahead in life, that I at least won't have what little I do have taken away.  And I'm not necessarily saying that we need a "level playing field", whatever that is, but I sure as hell don't consider insider trading, influence peddling, and corporate thuggery to even be playing in the same stadium.  And I also sure as hell don't believe that when I support a bail-out (which I did) of our "too-big-to-fail" corporations, that I should see those same individuals being rewarded with cushy bonuses during a time when my brother firefighters and cops haven't had a raise in three years (although we got a 1% increase last year) or worse, are being laid off.  

But don't blow smoke up my ass and tell me it's sunshine, because frankly, the private sector has done a phenomonal job screwing us all between insurance, the banking and mortgage industries, and environmental protection.  I'm a cynic: "Trust, but verify."  (That's an old Reaganism, for some of you who don't realize that). I do not support the belief that socialism in any aspect is better than any other solution.  Working very closely with the state and federal governments, I know first hand that if there were a private partner that could effectively and ethically handle much of the service government provides, it would be better.  However after watching Halliburton's (and others) handling of our War on Terrorism, I am convinced more now than ever that there are those who wage war not to help nations rise and be self-sufficient, but to line their already full pockets.

I believe our federal and state governments have  managed to screw up everything they have gotten their hands on.  However, I have seen the private sector screw things up worse, and with a lot more greed and disloyalty to our nation than any bureaucrat could ever manage.  I'll take my chances, in certain things, with the government, because then at least we have some control over firing someone.  

Our nation has a chosen few who exploit their position of power to enrich themselves to the detriment of many, and have no problems sleeping at night.  They give no thought nor support to people being forced out of their homes, into bankruptcy, or becoming jobless.  But while I try to consider the fact that while I may not agree with what someone has to say, I realize that they are individuals, people with families, people who go to church (or not) or work alongside others in a community (or not), they have the right to be treated with some dignity, even though that treatment doesn't appear to be reciprocal.  But when I see brother public safety "professionals" beating defenseless individuals, or pepper-spraying them as they sit on a sidewalk, some of the offenses by those in power that have been brought to light seem even more despicable and more arrogant as they are actions being taken against those who we are supposed to be protecting.    

I've never let a bully act out against someone who wouldn't or couldn't defend themselves.  The anarchists who hide inside activist movements are simply provacateurs, with no agenda other than to destroy and to incite hate.  Like in the instance with the guy who bit the cop the other day, there ARE some people who should have the crap beat out of them.  But these individuals are just a few among the real activists, those who are pushing for peace and fairness, who unfortunately, get swept up in the tide.  If anything, we should be able to identify with being painted with a broad brush; anyone in public service should be upset when people talk about how terrible government is.  Just as we despise the inference that our jobs as firefighters are the cause for all of our taxpayer woes, those who are peacefully agitating for justice I'm sure are angry that there are those who abuse their right to free speech by acting aggressively.

I am not the first to say it, but the irony that the Occupy movement is embraced by those who have abused their power the worst (certain politicians) and is lionized by people whose ideals most agree with their basic tenets (the Tea Party) is profoundly amusing, but completely indicative of how obtuse some people are.  Our elected officials are so busy pulling to the right or to the left that they have abandoned the rest of us: those of us in the middle. And there are many, many individuals who have aligned themselves either as Democrats or Republicans who follow zombie-like to their message when the real message is this; we will tell you what to think, and you need to shut up and listen.

I'm not sure that the Occupy movement is all of what it was intended to be.  There are a lot of people suffering in this world at the hands of a few.  I don't for a minute believe the distribution of wealth is the answer, although detractors seem to make it as if it is.  No, what I would like is an equal chance to prove that hard work and investment will give my family a nice home, a decent car, and that our kids will go to the college of their choice.  But when you can manipulate markets, create back-room deals, and obtain insider information at the expense of the rest of us, or ask us to bail you out and you instead use the money to give raises to your executives and lay off the working stiffs, then you are not one of us, you are one of them.

While you all are busting your ass tonight on your third fire alarm activation, or taking Granny to the hospital, consider that there are those, those who are laughing at you right now, thinking that they'll be fine because we are too dumb to do anything about it, while advocating cutting our benefits, laying off brothers, closing up fire stations, or defunding necessary equipment and programs.  But hey, let's not raise the spectre of changing things because that wouldn't be "patriotic".

I'm not asking you to support the Occupy movement or to come down on it.  I'm asking you to think and digest what is going on in our world right now and come to a belief not on what you are being told to think, but on what you value and you observe to be the truth.  Then, considering that others can disagree with you and not bully you into their own ideas, agree that what we really do need is insightful, considerate action toward bringing our nation together, and taking care of our neighbors, before we end up in a new civil war.

We have people who are in power who act irresponsibly and say things that are blatantly inflammatory and throw out as a defense of their ignorance that they were divinely inspired to run for office.  And if, God forbid, we speak out, assemble, or otherwise oppose their beliefs, we are "anarchists", "socialists", "un-American" and "unpatriotic".  And if we were to speak out, like our forefathers once did, we should be run off of public property for holding rallies to say the things we see as important.

I'm aware this is a very long post, but I have been chewing on it for quite a while.  The reality is that many are willing to lay down and take a beating from those who don't give a flying f**k about whether you have a job, a home, or your next meal because they are sheep, not leaders.  If you are willing to deny the right to speak and assemble to those who seek justice, then you are sheep, not  leaders.  If you can sit there with a straight face and suggest that "we the people" are being appropriately represented, that we have "leaders" who are serving OUR interests and not the interests of corporations and the elite, and suggest that we have been supporting our most vulnerable populations: the elderly, the young, the disabled, and even more, our veterans, then there is nothing I can say to change your mind.

When did our nation become a gathering of those who tolerated bullies?  Our whole existence has been predicated upon fairness and justice, compassion for the downtrodden, for the underdogs, for the needy, for the victims and the persecuted.  But I guess these days if "you've got yours", then it's okay to say, "screw everyone else."  If that isn't being a bully, I don't know what is.

Don't criticize what you don't understand.  And even then, if you find yourself to be in a position of understanding, realize that it's still just your perception.  A little openmindedness and willingness to see from someone else's point of view would go a long way.

Attributes of Generals

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Zhuge Kongming said, "Advance and retreat are a matter of timing- military affairs are not directed by the ruler but by the general. Therefore, there is no heaven above, no earth below, no adversary ahead and no ruler behind. If generals can be like this, people will be willing to fight when they give the orders, and the enemy will be defeated before any blood is shed. Look upon your soldiers as beloved children, and they will willingly die with you.

I don't need my people to die with me to do their job, but look at it more along the lines of discipline and respect.  "When you can be like this", your people will follow you wherever you need them to go and will do whatever it takes to create success.  This has been my credo for a very long time.  Whenever I get a new officer under me, I share it with them and explain the meaning of it.

Once someone asked one of my colleagues if I really lived this stuff or if I was full of crap.  My colleague told me he said I not only talked the talk, but walked the walk.  It's one of the finest compliments I think I have ever heard.  I try to lead with integrity and while I expect much from my people, I know they expect much from me as well.  I am not kidding when I say that I am truly embarrassed when I let them down somehow, and that does happen from time to time.

Try to lead as if not only your life depends upon your ability to command, but as if your subordinates' lives do too, because their lives DO depend on it.  Learn your craft, know how to lead and command, and strive for excellence.

 

Sacrifice

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Okay, let's talk about sacrifice. My wife, who is already suffering a post-Nepal-trip flu, fell asleep on our couch last night. At zero-dark-thirty this morning, our youngest daughter, Honora, woke up with similar symptoms. She went downstairs, curled up next to Kathleen on the couch and kept her awake for the remaining portion of the morning.  Kathleen did not wake me up, though she had an eight o'clock appointment with a client. By the time I woke up, she had Honora under control, got ready for work, then came downstairs and helped Emma, our oldest, create a faux buckskin tablecloth for her school project on indigenous cultures.  Between all of this, of course, she was also engaging our middle child, Caroline, who didn't want to be left out of the excitement.

The point of sharing this information is not to celebrate my wife's profound dedication to our daughters, although it is amazing and deserving of such praise.  The point is that true leadership requires sacrifice.  Real leaders don't just mail it in when they are tired, or sick, or having a bad day.  They put others first and they continue soldiering on.

Sacrifice is often associated with the Supreme Sacrifice, that of laying your life down for others.  I suggest that to lay down your life for others is different than laying your life down BECAUSE of others, as the former implies you are trading your life for theirs and the latter that you are simply dying with them.  I'm not going to go into the issues I alluded to yesterday, about not wanting to leave your fallen brother.  What I am getting at is that the act of laying your life down FOR another implies a trade, or the meaning of sacrifice in that you do something so that someone else can gain something.

My wife could have sent Honora to wake me up and continue sleeping, which she should have, but she did not.  My wife could have told Emma to suck it up, to figure out her project herself, but she did not.  She could have told Caroline to leave her alone, because she didn't have the time, but she did not.  She took one for the team, she did what she did, and she showed our daughters what it is that mothers do.  They sacrifice.

As an officer, you are called to sacrifice as well.  If you don't, you are just one of the gang.  You have to put on your game face and do what needs to be done, not only because it is your job, but as a leader, you have to lead.  You have to be in front, showing people the way.  You have to provide positive examples for your team.  You have to engage, coach, correct, reinforce, teach, and mentor.  This all requires time.  It requires patience.  It requires understanding your people and what motivates them.

Transformational leadership doesn't come about by simply telling someone what to do and expecting compliance.  It is the difference between catching the fish and teaching someone how to catch fish, as the saying goes.  It is one thing to catch the fish, it is entirely another to take the time to teach someone to do it for themselves.  But this sacrifice of time, if correctly applied, is an investment in the future.

When you think about leadership and stewardship, they are basically the same thing.  They involve "taking care" of something, usually people.  Leading can come about because you simply happen to be the person at the front of the line. But real leadership comes from knowing where to take that line and how to avoid pitfalls along the way.  That requires caring about everyone else and shepherding them to the final destination.  And because it requires you to do MORE than just following, it is in itself, sacrifice.

We can exist or we can take action.  We can take up space on this planet or we can work to make it a better place.  If you are reading this, except for those of you I shame into reading my articles because you are close friends or relatives, you are likely interested in learning more about leadership.  So I don't believe that existence is sufficient for what you have in mind.  Take hold of the standard, put it up high where others can see it, and advance. If you are doing it right, others will follow.  When they see you are willing to sacrifice, they may even offer to carry that flag for you.  And when they can create the same momentum, that, THAT is leadership.

Zen Zone #34

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It is one thing to create art, it is yet another to create art that inspires others to create art.  It is one thing to be supportive, yet another to be activist.  It is one thing to be in favor of change, yet another to create change.  It is one thing to be a leader and another to be a leader of leaders.

We can achieve a higher level of leadership by inspiring, advocating, and changing.  But a real leader of leaders is a servant. Servant leadership shows that to you, others are more important than you.  These leaders are transformational, they convey their vision, engage others, and cause those others to be excited about their own values.

Firehouse Zen in Philadelphia at Liberty Regional Training Event

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I'm returning to my hometown November 4 through 6, 2011, for a few cheesesteaks (I'm a Pat's Steaks guy), to see some childhood friends, and mostly, to share some of my insights at the inaugural Liberty Regional Training Event presented by GoForward.

While Philly is a big place, the event is being held literally in my old backyard, within an easy walk from my old house.  And I should know, I used to have to do that all the time.  I actually used to sneak into the movie theatre that is in the hotel complex downstairs from the convention center during the summer and swim (unauthorized) in the hotel pool.  Back then it was a harmless day spent being a delinquent, nowadays, someone would have you hauled off to jail.

But all that being said, I'm excited to be involved in this event and from what we are seeing so far, the excitement isn't limited to me.  And further, if this and the others planned go off well, they could end up being regular stops packed with some of the most exciting names in today's (and tomorrow's) fire service. 

So while you have a chance, sign up, join me for a few cocktails on Friday night, and especially join me during my two scheduled presentations: Zen and the Chief Officer and You Can't Make This Stuff Up.  Hopefully I will be able to meet some of you who have only been able to interact with me here.  I'm looking forward to that weekend.

Poor Leaders Are Like Noxious Gas?

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The lack of real leadership surfaces in a number of the world’s problems. I don’t necessarily feel like people can’t handle the job, I just think that in a lot of cases, people are designated as leaders who have no business in that position. To me, they are like gases with asphyxiant properties.

Some of these gases or mixtures aren’t necessarily harmful in and of themselves, but to us, their harm is that just by occupying space with their presence, they ruin what could be a perfectly suitable atmosphere. So to make the atmosphere tenable again, one effective tactic would be to replace these noxious materials with the materials we find suitable. 

Similarly, poor leaders displace good leaders.  By just being present and nothing else, they contaminate the atmosphere. As a result, good leaders are simply forced elsewhere.  Hopefully those good leaders can find places to create a better condition, but the loss of those individuals is intolerable to those left behind and the organization suffers.

In reading and watching the news in recent days I am reminded just how damaging these “asphyxiants” can be to organizations and really, to society. I see my job as being one to facilitate good leadership. I try to encourage you to be better people, to use good judgment, to learn and understand, and to be “missionaries”, carrying the message of good leadership to others. I don’t consider myself to be a good leader – I see myself as a continual work in process and have plenty of faults – but I recognize good leadership and I have observed what it takes to promote good leadership in others.

As much as I’d like to suggest to poor leaders that they should move out of the way to permit good leaders to fill that space, I think it is more realistic to say that perhaps we should convince those individuals to be more open-minded to learning, to engaging their people, and to promoting good practices. So you can see, instead of removing the problem, there is another tactic we can use in mitigating an asphyxiant atmosphere: by mixing the material in with a good atmosphere and making it much smaller in proportion to the whole, we can “safe” the atmosphere. While we may not always have the answers, if we can permit ourselves to be exposed to good practices and to see how things should work, we can make things better, incrementally, but just the same, much improved.

Be an agent of positive change. Promote best practices. And let’s all go home in the morning.

Zen Zone #30

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Today I was driving along, frustrated over some of the issues we face in society, wondering why some people just don't get "it".  This story returned to me when I was meditating and I found it answered my questions.  Instead of feeling contempt or anger for those who can't seem to understand an enlightened existence, perhaps we should feel compassion for them.

Ryokan was a Japanese Zen master who lived alone in a hut at the foot of a mountain. He lived in abject poverty and his hut was empty.  The Master slept on the ground and spent his days meditating on a rock.  One evening a thief crawled through the window of his hut, but discovered that there was absolutely nothing to steal.

Awakening, Ryokan startled the robber by greeting him and welcoming him into his home.  When the thief wanted to leave, Ryokan said, "You have come so far to visit me and I would be dishonored if you left enpty-handed".  Having no belongings, Ryokan gave the robber his own tattered robe. 

The thief was completely at a loss for words, and he took the robe and crept away into the night. Later, when meditating on the situation under the full moon, the Master thought, "How unfortunate. The only thing I could offer that man was my tattered robe. I wish I could have given him this beautiful moon."

The story also has another meaning as well; that we should always consider that while things might be bad for us, perhaps there are others who are suffering worse.  I said the other day that we should increase our capacity for compassion, and on the fire service front, I guess it could be much worse.  You could be faced with a scenario like this one in Kenya.

When you are challenged with a problem, it always helps to maintain perspective.

 

Mick’s Maxims: Rules You Can Live By

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"When planning any prank, it is considered a bad idea if the event involves explosives, flammables or combustibles of any form including gases, liquids, or solids, oxidizers, poisons, radioactives, corrosives, or other regulated materials.  Keep to materials that don't have a requirement for a material safety data sheet and you should be okay."

"Requirements for any individual to expose a body part in order to do something in your station activities is probably not something you want to be around when the planning or implementation is underway.  In fact, anything that could be considered 'criminal conspiracy' should be avoided at all costs."

"When advising civilians on how to thank firefighters, the best advice is baked goods.  I suspect there are very few departments out there who approve of tipping, providing tickets to sporting events, or special considerations like that.  Food is always good and baked food is even better.  And dessert is the best." 

"No matter how much that Junior wants you to hang out with them, any interaction between an adult male and a juvenile of either sex that doesn't involve mentoring, coaching, or training is likely to involve jail time."

Zen Zone #26

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"I expected times like this – but I never thought they'd be so bad, so long, and so frequent." – Ashleigh Brilliant, Despair.com

I used to pretty much "get on my game face" when one of these babies came wandering up from the Caribbean.  These days it seems like I'm just interested in getting on with things: either hit me or don't hit me, but let's not drag this out for a few weeks as I have little patience for drama.  Then of course, along comes the quake.  While this definitely ratcheted up the tension on the already nervous, it too didn't register much with me.  I guess not much fazes me anymore. 

While there is the wisdom shared by some that this is the Apocalypse, I'll point out that this was also said about a number of previous disasters by a number of similarly-wrong prophets, hucksters, and snake-oil salesmen posing as religious leaders.  I'm watching The Weather Channel like I do throughout most of the year anyway, hoping my family located in the Mid-Atlantic is doing okay, as they are usually wondering about us when the storms are aimed a little lower.

On my way back from out of town, I found myself contemplating the possibility of a strike on my community, as we were centered nicely in the earlier forecasts.  Strangely enough, and maybe it's just a sign that I am growing older, I felt pretty peaceful about it, so long as I could assure the safety of my wife and children and as well, spare the lives of my many Island neighbors (and other communities as well, but you get what I mean).  The rest is just stuff and stuff can ultimately be replaced.  It wouldn't be easy, but so long as we have each other, we have what we need.

A story I have repeated often (and have even spoke of it here on FHZ) is one from Katrina.  I met a man who had lost everything he had. When I questioned how God could let something like this happen, he said that he was thankful, because this was God's way of showing him how many people loved him.  In retrospect, some of the most valued lessons and gifts in my life came from Katrina. That sounds pretty bizarre, but the friendships I strengthened, the people who I met and have become lifetime friends with, the opportunities for learning and sharing, and many other things as well all came from the aftermath of that terrible storm.

Let's keep the people and communities who have already been impacted by disasters all over the world, and those who are in the sights of this new threat on the horizon, in our prayers.  And let's hope that instead of despair, each individual instead finds some meaning in these tragedies, meaning that strengthens them for the rest of their lives.

 

 

Restricted Vision

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I was on the plane from Denver to Kansas City when the gentleman next to me struck up a conversation.  As it turns out, he is a retired educator and clergyman and we shared some observations on technology, especially as it related to the issue of texting.  We were laughing/struggling with the image of young people, so engrossed in texting that they were entirely distracted.  But at some point I was reflecting on the subject and began to think about it from a different perspective.  It seems to me that it is really an issue of intense concentration, to the point of restricting vision.

Being so focused on one thing, it is very easy to lose track of your surroundings.  If there is ever a scenario when situational awareness is completely hampered, it is at these moments.  Even if, as a leader, you were to "get up on the balcony" to observe from a different perspective, chances are that if your focus were so narrowed on one subject, you still might miss the subtle and even the obvious, when considering impact upon whatever is actually occurring.

Sometimes the challenges we face are so daunting or so in need of our engagement, that we forget to consider alternatives.  These issues may cause us to hone in on only the details that are immediately apparent to us, as they may jump right out and comand our attention, and cause us to lose sight of the process: to define the problem, gather the facts, consider alternatives, and implement the solution.  Instead we may become completely absorbed in whatever element of that process that causes us the most challenge and we may be paralyzed due to that restricted sightline.  And just as importantly, peripheral vision helps us to consider other factors as they intercept our path and instead of navigating away or turning to combat the issue head on, these factors take us completely by surprise.

Consider that while we may be too close to our problem to be objective, we may even not resolve that perspective by standing back from it, because we are fixed on the issue and unwilling to pay attention to subtleties.  When faced with a monumental challenge, it helps to step back from it, but it also helps sometimes to put the issue down altogether, to walk away from it and reflect, and then revisit the problem with fresh eyes.

Note: Thanks to my traveling companion for his insight and sharing his observations.  And as an FYI, depending on what Irene does, I'll probably be a little busy, so if you don't see anything on FHZ for a while, please stop back by because once I get time, I'll get caught back up again.  Thanks for reading.

Zen Zone #25

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"If you can dream it, you can do it." – Walt Disney

In between class sessions here in Colorado, Chief Ron and his wife, Linda, and I took a scenic tour of Rocky Mountain National Park by way of the Western Portal, going up to the Gore Range before turning around and going back into town.  While the park is incredible and the vistas breathtaking, it occured to us that settlers going west centuries ago must have been awestruck coming off the plains and facing this massive roadblock.

We were also listening to a talk radio show at the same time and the moderator was indicating that we are never just given the keys to leadership, we have to earn them through trial and survival.  Only after being faced with hardship and making it through do you realize that these challenges fortify you for any battles ahead.

Sitting in an air conditioned car on the paved road and using GPS to find our path, it became apparent to me that the next time I am faced with adversity, I need to consider these individuals.  How daunting it must have been, going to a land unknown to them, packing up everything they had and moving it across the Rockies to forge a better life for themselves.  Yet they not only overcame those challenges, they led the making of a new nation.  What right do I have to worry about my petty issues? 

If you believe in what you are doing, nothing can stop you. Consider the triumphs of others when given impossible odds and realize that you can do anything you dream.

Recharging

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I am here in Granby, Colorado, doing a truck company operations course for a few of the Middle Park departments.  Other than our hosts from the Grand Fire District, we have some great guys and gals also from East Grand, Grand Lake, Wheat Ridge, Vail, and Kremmling.  This is the part of my job I love: getting people who really want to do this job to another level.  Everyone in the class seems to get "it".  Chief Ron Richards, who I am teaching with, has said before, "This is missionary work.  We are spreading the word about best practices, tricks of the trade, really, the art of fighting fire." 

Do you want to recharge your batteries?  Teach.  Take what you have learned and share it with others.  You don't have to be a certified instructor to teach.  Even the lowest man on the totem pole can learn something and share it with others. Sharing knowledge changes the world.

Zen Zone #23

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"It is a fact that we live in a religiously diverse world. Religious diversity can and often does result in grave misunderstanding, hostility, and, as we know all too well, conflict, with unacceptable costs to human life and well-being." – Rita Gross, quoted in Tricycle

It isn't just religion.  It is culture.  It is physical or mental disability. It is Republican or Democrat (or independent, for some of us). It is color. It is nationality. It is vollie or career. It is urban or rural.

Before we judge anyone, we have to first understand.  Just as we are all supposed to be brothers in the fire service, we are called to be brothers on this planet as well.  Good natured ribbing is not what we are hearing these days.  There is anger, hate and bile.  Being different isn't just okay, it is encouraged.  But being different gets stigmatized because some are frightened by difference.  Or they don't understand difference.  Or they are FORCED to accept difference.  Or they march in lockstep with those who are like them, who preach hate toward those who are different.

If anyone should be more understanding about our situation, it should be people who have a shared bond.  We in the fire service have a shared bond.  Before you say something you'll come to regret someday, think about it.  Then speak from your heart, not from your gut.

Crying For Help

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Over the past few days I have seen some news items that really point out the need for more comprehensive mental health assistance.  Between the situations with the firefighter threatening his co-workers in Kansas City and the police standoff with ex-Notre Dame defensive coordinator Corwin Brown at his home near South Bend, the subject seems to come up again and again.

Without a doubt, issues of mental health seem to  have always been one of those sensitive issues that no one would talk about.  However, there was an article in Sports Illustrated this past week about the Miami Dolphins' Brandon Marshall in which he has been candid about his mental health challenges.  His bravery in discussing the subject openly has been refreshing, as it is a message to others who have issues that they are not alone, and that seeking help is not a sign of weakness.

Any admission of mental incapacity is traditionally stigmatized but it really shouldn't be.  Mental health problems originate from a number of different sources, but especially now in our nation, everyone is subject to being overwhelmed.  The stress that I can personally sense with a number of people I know is higher than I have ever known it to be and I'm positive that anyone reading this probably knows their share of individuals who are struggling as well.  Between the roller coaster ride our economy is on, the overwhelming number of jobless, foreclosures, environmental disasters, terrorism, and other world wide concerns, even if you are normally pretty stable, in these times pretty much anything could be the final straw.

We spoke of inordinate stress reactions before in this forum, like back with the massacre in Arizona where a firefighter failed to respond to this incident.  There were plenty of people who were quick to judge but had no idea what the basic issues were.  I don't even know that we still have all the answers.  But while today you may feel like you have a grip on things, tomorrow could be the beginning of the end of your current world.  I heard a figure the other day that said that one out of every seven Americans right now is on the food stamp program.  I'm watching Dateline NBC as I am writing this, where Lester Holt is doing a piece on three women in Millen, GA and the effect the economic recession is having on this small town.

It's easy to be smug about how good your life is when things are going well.  It's easy to think that someone who is having a major crisis should just suck it up, because really, how bad can it be? Well, it is a testament to the maturity level of some of the trolls who prowl the web as to how quick they question someone's integrity because, say, they aren't half the Superman they happen to be.  Frankly, I have met some of the individuals who make statements that parallel the "We fight what you fear" mentality and you know, I question their sanity and their ability to fight fire more than anyone who has the courage to admit they need some help.

There is a dividing line between those who need institutional care and those who are in the midst of a crisis.  And while the grand arena is "mental health" and I am in no way qualified or knowledgeable to discuss the differences, there is an obvious need for people to be compassionate and understanding, because today's bad day could be tomorrow's nightmare.  Don't be so quick to make statements that question someone's dignity just because they have hit a wall.  I hope to never face those challenges myself and I hope you don't ever have to either.  If you need help, get help. And if you know someone who needs help, be a real leader and do what you can do to compassionately point them in the right direction.

Zen Zone #21

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"The person of superior integrity does not insist upon his integrity. For this reason, he has integrity. The person of inferior integrity never loses sight of his integrity. For this reason, he lacks integrity." – Lao-Tzu

Once you lose integrity, it is very hard to gain that trust back. Therefore, it is imperative that you conduct youself always with understanding of others and always considering what is best for those you serve.  The hard decision, it seems like for some, is deciding who you really do serve.

In some organizations it seems like you are supposed to be serving your boss.  In some circles, I hear officers say they are supposed to be serving their subordinates.  While it important to keep these individuals in mind, if you have integrity, you will ultimately realize that you are supposed to be serving the citizens or customers who depend on you in their time of need.  The boss and the subordinates have important roles in how that service is delivered, and therefore, their needs must be considered, but when it comes down to it, if you make decisions based on what is best for the customers you serve, you can't go wrong.

Zen Zone #20

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Paraphrased from "Go Rin No Sho" (The Book of Five Rings), by Miyamato Musashi: "There is a time and place for use of weapons.  The best use of the companion sword is in a confined space, or when you are engaged closely with an opponent. The long sword can be used effectively in all situations.  But if you only learn these techniques, you will think narrowly and forget the true Way. You should not have a favorite tactic or weapon. To become over-familiar with one method is as much a fault as not knowing it sufficiently well. You should not copy others, but use weapons which you can handle properly. It is bad for commanders and troopers to have likes and dislikes. As a warrior, these are things you must learn thoroughly."