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Trust Is The Mortar

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My Grandfather "Smokey", my sister, and Smokey Bear.

My Grandfather "Smokey", my sister Colleen, and Smokey Bear. Unknown which cousin is in Grandpop's arm.

Trust is the mortar, the bond between power and responsibility.  Without empowerment, people are unable to act on their vision.  Give someone power and they are free to create all kinds of possibilities.  And in turn, if you give someone power and they squander those opportunities, those with power are reluctant to share it again.

There are several reasons why “leaders” fail to empower others, some of which involve the hesitancy to trust others to use the power wisely.  There may have been a precipitating event to foster this mistrust, or a cumulative effect may have occurred.  There are those who distrust others based on perception.

Take, for example, those who mistrust others because of outward appearances.  If you come into my place of business to get a job and don’t look professional, if I’m trying hard to convey a professional appearance, then you shouldn’t be surprised if it requires me a moment to trust in you.  Dressing the part goes a long way toward opening doors; in fact, it opens more doors than closes them.  But this is just the beginning: speaking my language- not just English, but using intellect and knowing the jargon- permits me to believe I can trust in you that you know what I know.  Using logic permits me to believe that you are mature and understanding of the options, and thus, maybe trustworthy.  None of this in and of itself should establish your credibility; you may dress like a slob and be a genius.  You may not have good English skills and yet have an amazing amount of information to share.  You may be one of those crazy artists who isn’t very logical, but has an excellent abstract way of looking at a problem.  But each of these things allows me a good feeling that I can take as: this person understands that what I think is important, they think is important.

Now while you can dress the part and talk the talk, that doesn’t make you trustworthy.  That’s the realm of the con man.  That gets you in the door.  The essential element is that once I allow you to open the door, you prove that the small amount of trust I hand over to you is nurtured and used appropriately.  Furthermore, if I permit you this trust, if something goes wrong, instead of stepping away from the situation, you own it and work to resolve it, I’m more willing to at least extend you a certain amount of trust again.

It’s completely give and take and it requires a certain amount of credit and repayment.  But given that transactional experience, a partnership between people is formed and the bond increases, just as mortar cures over time.

Right now in Haiti, for the survival of their nation, true leaders must come to the forefront.  They have an opportunity to rebuild their nation and make it strong.  There was a lot of work to be done before the disaster and the squandered trust between the “leadership” and the people is certainly a problem.  But when I know for fact that a lot of work is needed to restore their infrastructure, that indicates to me many opportunities for people to shine, to show others their devotion to hard work, to innovation, and to creativity.  If the leaders really desire change for the better, they need to foster a new generation of Haitians with power to improve their economy and their standard of life.  And while the disaster is only a week or so old, and the devastation so close at hand, it makes it difficult to focus on the future, but the future is there and waiting.  Once the fog lifts, enlightened leaders should seek those who desire a strong nation and employ them to rebuild it.

In this nation as well, there are those of us who are sick and tired of the two party system, the system that seems to be all about itself and not about us, and desire leaders who don’t give in to the rhetoric of the ultra-left or ultra-right.  There are those of us who simply desire to do right by each other, to look out for one another and not see things in the extremes but in shades of gray, because we all have value, and we should all be able to engage our dreams, but not at the expense of others’ dreams.

In your particular environment, insure that those around you are given the trust they need to succeed, and if you are in the position that someone entrusts you, make the most of it.  Insure you give back what you receive, and share that power as well, and create opportunities for others, and work together to make each other stronger.  Together we are greater than the sum of our parts.  That’s what synergy is all about.  Given the right amount of trust and taking responsibility for our actions (or our failures), we can grow and we can achieve excellence.

Command Presents

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Hilton Head Island Fire Station 7

Hilton Head Island Fire Station 7

It’s that time of the year that we hear the word “presents” often enough to make your ears bleed, so I was wondering if my misuse of the word “presents” got your attention. Apparently it did, or you wouldn’t be reading this now.  Or maybe you didn’t notice.   If you didn’t notice, go and look again: when we speak of “command presence”, we speak of the characteristics of the person in charge to lead from a strong, visible, and decisive point of view, not “presents” like a gift.  Having strong leader-like characteristics  as part of your daily personality could be a “present”, if your job is to be a leader.  It also could be very annoying to the people around you.

According to my family and friends, acquaintances, and the Myers-Briggs (and every other psych profile I’ve ever gone through), I exhibit decisive, directive behavior as part of my normal personality.  More often than I care to, my “command presence” comes out when I’m talking with my wife (she doesn’t like it), my kids (they’re not crazy about it either), or my colleagues (they probably think I’m insufferable anyway).  This just goes to show you there is a time and place for everything.  Explaining to your daughter the intricacies of math, for one, is probably not a good time to be strong, visible and decisive.

Likewise, when you are leading firefighters into emergency situations, it is not a time to be easy-going, reserved, and willing to compromise.  There are those out there who are; they are also the ones with crews free-lancing, poor accountability, mixed commands, and poor coordination.  These are also the ones who get people hurt and killed.

While you don’t have to be the second coming of Field Marshal Rommel, you should understand that the fireground or rescue scene is the place where only one person can be in charge.  Coupled with the observation that leadership abhors a vacuum, you can probably understand that if you fail to establish a clear picture of who is in charge, someone else will.  It’s not the act of having a fist fight to decide who that is; the only person who can be in charge is the legally responsible incident commander.  How that decision is made is pertinent to the laws of your jurisdiction, but if you have someone who can’t command, they probably shouldn’t be in that position.

All too often, I see failure in company officers who are “best buds” with their troops on a daily basis, and then can’t understand why there’s so much chaos on their incident scene.  It is simply because those people don’t necessarily see you as the “alpha dog”.  To them, you are just another “member of the pack”.  Other members of the pack don’t call the shots, the alpha dog does.  And like I said, if you aren’t filling that role, someone else is.  That person will also be the one that when things go south, everyone turns toward for the answers.

In this time of giving, give your subordinates a lesson in leadership.  Your leadership should set a positive example, a role model, if you will, for your aspiring officers.  Command and control is important on the emergency scene and failing to work with that does not instill confidence in the abilities of the IC.  It is essential that not only do your charges see you as a leader on the scene, but in the station as well, for if they do not, on the scene is a bad place for them to convince them of that.  Make it a “present” to the people you are responsible for teaching and watching over.  Give them the tools to lead others, and they will hopefully show you that they trust your leadership, and when the time comes, they will walk on that path as well.

Distance Separates Us

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ladder talk webDistance separates us.  Of course it does, you are probably thinking.  That’s not that much of a revelation.  But distance separates us all the more so because by being distant, or more so, by not being alike, it also indicates a schism between you and I.  The fire and emergency services are united in our history, but at some point we evolved into many different representations of the same idea: service to others.  As to whether that space can be broached or not is the big question.  While we can all claim brotherhood and a desire to do this job, whether we are career or not; whether we are urban or not; whether we provide EMS or not; and a whole host of other differences keep us from effectively saying “We Are One”.

Over the past decade, the efforts Dave Iannone and Chris Hebert have put together brought a lot of us old crusties to the digital age.  These innovative experiences took firefighters (and non-firefighters) from around the world and brought us closer together.   But while this has been a good thing because I now know and can better understand the perspectives of a volunteer firefighter in Moosejaw, AK as well as a firie in New South Wales, Australia, it is saddening because I see some of what I had hoped not to see.

Although I was first promoted to officer rank in 1985, I’m afraid I wasn’t a very good officer.  Sure I could run tactics and make sure people were doing their jobs, but I lacked maturity and looking back on it, depth.   In 1988, my eyes were opened.  During a weekend seminar on Fire Service Leadership, Chief Harry Diezel (Ret, Virginia Beach Fire Department) opened my eyes and put me on the path that I have since continued along.  Twenty years ago, this guy said that networking was one of the single most important elements of leading. Yes, twenty years ago.

I quickly found out what firefighting was and was not about.  In that one class, I realized that there was firefighting, there was being a fire officer, and there was fire service leadership.  While I never had the opportunity to work with Chief Diezel, his words have never left me.  Although some of his ideas still are met with resistance from some of our colleagues and did that weekend from people in the class, the ideas have only been confirmed over the years to me as his concept of emergency service delivery made Virginia Beach one of the model departments of the Eighties.  Over the years, people like Howard Cross, a legendary instructor at the National Fire Academy, have also reinforced those concepts to me.

Like these individuals did for me, I have always wanted to do for others.  Firehouse Zen is part of that legacy.  I want others to look at this job with renewed perspective, to comprehend, rather than simply demonstrate knowledge.  To understand, rather than to just repeat memorized information.  To seek alternatives, to improve, and to be about positive change rather than to be about the status quo.

FireEMSBlogs.com is just a natural evolution of sharing this body of knowledge.  Dave and Chris have done a tremendous job to bring us together and to allow us to share experiences, to bond, and to better appreciate the situation each of us must face daily.  We have, however, light years ahead of us and so long as we refuse to acknowledge that our differences are actually a good thing, we will never be united.

To effect change, we must seek to understand.  To understand, we have to be presented with knowledge and that knowledge comes from others.  As the internet bridges the miles and brings our world closer together, we are finding that we share a lot more than we thought we had in common, and yet we also find ourselves unwilling to accept the views of others and even assault those who happen to share a contrarian view.  In order to grow, it is imperative that we open our minds and take the tools we are given, and use them to the best advantage.  Do us all a favor this year; point a colleague toward some of the networking opportunities out there, especially the one afforded by FireEMSBlogs.com, and tell them that there’s no time like the present to start working toward tomorrow.

Science Is Your Friend

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While taking Honora to school a few days ago, Bob Edwards was speaking on NPR Radio with Chris Mooney and Sheril Kirshenbaum, the authors of the book, “Unscientific America”.  While the book apparently discusses “scientific illiteracy”, some of the commentary seemed applicable to what we currently endure in the fire service; clinging to tradition for tradition’s sake and the global ignorance of scientific findings that can improve our efficiency and safety.

The authors, in discussing their premise, suggested that the general populace isn’t stupid when it comes to science, they’re just disengaged.  The idea that they put forth is essentially that science needs to discover a way to get people to re-engage on the issues, which is not as easy as it might seem.  While the scientific community as a whole might not necessarily agree upon the ways to communicate their issues, for scientists and supporters of science to simply dismiss the “emotional side” (my quote) of others when it comes to scientific issues is turning their back on the problem.

In the early to middle parts of the last century, scientists were looked at as heroes.  Science brought us protection against disease; it brought us innovative fabrics and materials.  Science ushered in a nuclear age and took us to the Moon.  Science, however became pedestrian or became background noise.  Although Mooney and Kirshenbaum didn’t suggest it, I suggest that maybe we all began to take these accomplishments for granted.  Consider that every other time I upgrade my computer it becomes a third smaller and four times faster (and I seem to have to upgrade these bad boys about every two or three years).  While the laptop I am typing this on has 500 GB of storage, my first work computer back in 1988 had MAYBE a 120 megabyte hard drive.  Since I wasn’t so computer literate back then, I couldn’t even begin to tell you how much RAM it had.

While these technological miracles happen almost daily, maybe they’ve become a little too commonplace.  And of course, the unintentional wall established between science and the rest of us (maybe I’m a bad example) doesn’t afford any converts.  In fact, the authors discussed that Carl Sagan suffered considerable stigma from the scientific community because of his efforts to put science in a context others could understand.  The result was that he was considered to have “populist” (their quote) views and was somehow, not worthy of inclusion into the supporters of science.

What has happened is that science just isn’t as popular a subject.  Mooney stated that if you read the newspaper, “Science doesn’t beat the horoscope or the sports pages” among most people.  Along with the theory that your political view influences your perspective on science (I’d agree with that), especially in this day of deeply divided emotions about our nation and the people who run it, I’d bet that the thought of discussing some of these scientific endeavors (stem cell research, evolution, etc.) with some of your friends or family probably makes you uncomfortable, regardless of where you stand.  So it’s no question that science in many circles, isn’t exactly a hot topic of conversation.  In fact, unless you are surrounded by a bunch of like-thinkers, you might well avoid scientific discussion altogether.

So just as goes science as a discussion for us all, so goes the fire service for those of us within it.  Go to any firehouse and you’ll see some strong feelings on certain fire service topics.  For any of us to discuss deeply held beliefs about our fire service brings up some pretty raw emotion.  Depending where you sit on many of these issues, sometimes it is better to sit it out and watch the fighting than it is to engage.  Why is that?  Well, I know personally, while I don’t shy away from conflict, I am not interested in engaging in an all-out battle with anyone who just can’t see any side of the issues except the one they are on.  If I choose to remain open-minded and civil, so must you.  That doesn’t seem to prevent people from acting like assholes though (yeah, I said it).

Blogging and posting is a little unique.  The anonymity of being online seems to permit some of the less enlightened individuals to pipe up when they should probably just stick a sock in it and slink back to their corner.  Especially when I’m being lectured by some moron who has two or three years under his (or her) belt and all of a sudden, they are the subject matter expert du jour.  Since the privacy of the internet protects cowards and psychos from getting popped in the mouth if they cross the line, I’d just as soon focus on positive discussion, but it doesn’t seem to stop some of them.

The emergency service industry, as does the scientific community, must remain objective while considering the deeply held beliefs and traditions of those who came before us.  While it seems that logic should overturn any voodoo, the scientific community can’t be dismissive of the emotion attached to these beliefs, because they can be equally as powerful, and no scientist has really been able to explain that.

I’ve said before that I love the traditions of the fire service.  I come from four generations of firefighters and I am proud of that heritage.  But just as my grandfather and my father were renegades and agitating for change and improvement, so do I.  I’m happy to keep a roto-ray on the front of my engine, but I’m not so keen on rushing so quickly to a fire alarm that I flip a rig.  I guess that’s a tradition that seemed to occur a lot in the past that I’d just as soon leave behind.  And yes, there are some who still think that this is acceptable behavior, as do those who think risk/benefit analysis is for sissies.

If we really want change, we have to understand that it scares some people.  Being dismissive of their fears or their preconceived beliefs doesn’t bring them to us in harmony, it creates division.  Understanding how and why things do the things they do is just as important as understanding who we are and where we came from and how we got here.  Since most of you reading this already get “IT”, I’m probably preaching to the choir, but perhaps we can do a better job of reaching out to the dinosaurs and conveying our respect for the way things were done, as well as educating them on safe and effective practices.

Understand that although scientific exploration may bear out an idea and that idea is as right as rain, that same idea will remain locked up in your head somewhere if you’re unable or unwilling to frame the idea into something everyone can understand and eventually, embrace.  If I had the universal answer to all of our problems, I wouldn’t be sitting here asking you open-ended questions.  But it seems that the questions keep getting asked and we aren’t hitting on the answers.

As a brotherhood, we need to band together and discover what others have found before us.  That together we can work toward improving public safety while striving for our own safety as well.  That tradition is important, but it doesn’t supplant common sense.  And that science, in reaching out to find answers to our questions, has achieved a method of achieving logical approaches to many problems, but we have to sometimes choke back emotion and realize that improvement sometimes means walking away from the treasured, but flawed, reasoning of our past.

Turtles, Circumstances, and Change

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Hilton Head Engine 7Just this week, not only on our relatively quiet haven of Hilton Head Island, but right here in the community in which I live (Palmetto Dunes), comes a story which has become national news.  Before I knew it would be on CNN and everywhere else, I read in our Island Packet this article on a romantic proposal gone wrong, and the subsequent death of sea turtles.  Now while I never really thought I might read in the same article anywhere, the words “sea turtle”, “romance”, and “death”, you really might be wondering, “What does this have to do with the fire service?”  I can reassure you that it does. 

 

How it does is that it clearly illustrates the law of unintended circumstances.  I’d be willing to bet you that no one involved in this story desired to kill off 60 turtles and had no idea that their simple luminary tribute to the sanctity of marriage would touch off what ended up on the AP news feed.  But as a result of something they did, or might also be the case in our situation in fire and emergency services, didn’t do, there was heartache, conflict, and even injury and death.

 

Actions are taken in our fire stations and on emergency scenes on a daily basis that sometimes go badly, and I would venture to guess that 99.9% of actions that resulted in poor outcomes were purely unintentional.  However unintentional these actions (or inactions) are, though, our actions may have wide-ranging impact on our entire organization.  Our actions or inactions may not even be noticed today, or could end up as front page news.  We must constantly be vigilant of the actions we take and how they affect our current situation, and even more importantly, our team, our agency, and our customers.  What may seem insignificant to us may end up costing someone their life later.

 

Working together as a team, we have to have the courage and the ability to say, “Hey, that doesn’t look right” to our colleagues, and they should also be able to say it to us.  It’s a basic tenet of crew resource management.  Fostering this attitude in your team requires cultural and social change, especially in our traditional paramilitary hierarchy.  Our most important role in this concept is awareness of the things we do and importantly enough, to do things right, as well as to be open to the suggestion from others that we should be doing something differently.

 

Being in the position of a transformational leader requires more than being right, it requires us to be open to the idea that we might not be.  As part of a team, when we make a mistake, we must strive to understand what occurred and what the results were, so that we and others don’t repeat that mistake.  When we mistakenly lay off blame we don’t really learn from the mistake. 

 

I had a driver once who had a minor accident with the apparatus we were assigned to.  It was obviously a result of a failure for someone else to do their job.  But he owned that situation and every time he pulled out of the station from then on out, I noticed him looking to insure it never happened again.  It is imperative for us to understand our shortcomings (hey, I have many), own them, and resolve to do better next time. 

 

I’d say that if that couple ever does decide to re-visit our Island again, they’ll never forget to blow out the candles when leaving the beach.  It’s called a watershed moment,  In our lives, it is one thing, but when we have one of these events occur while operating as part of a team we are tasked with leading, it is a requirement that we critique it, learn from it, and resolve to not let it happen again.

Tribes

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I’ve been pretty busy lately so I haven’t been able to post.  Something about the end of summer, doing deliveries and computer stuff for my wife’s company, doing the initial planning and contacts for our annual Down Syndrome Buddy Walk, and of course, getting the kids back to school.  With all of that, something really important is also this weekend, the beginning of football season.

When I met my wife almost 20 years ago, I’ll admit, I was not as much of a college football fan as I was of the NFL.  But my very subtle leanings toward the Notre Dame Fighting Irish became pretty intense as a result of my wife’s having attended the University, as well as much of her family.  It was in becoming part of the Powers clan that I learned much more about the University of  ”Our Mother” and really more than what I saw on TV that I liked.  I learned more about what the University means to the alums (and to us “subway alumni”) because of their adherence to higher standards, standards that may not have recently evolved into winning on the football field, but standards that have resulted in producing people of integrity, faith, and dedication.

But this isn’t a blog about that.  This blog is about tribes.  The “tribe” that I am a member of, those of Notre Dame fans, is so because of what the University means to me.  It’s not because the number of games in the win column (although that’s nice), it’s because of what they stand for.  There aren’t names on the backs of their shirts because it’s not about the individual, it’s about the team.  The student-athletes at the Univeristy of Notre Dame are expected to graduate; they’re not just taking up a scholarship for the purpose of winning.  When I wear a shirt identifying me as a supporter of Notre Dame, it’s because of my pride in the school and the product it turns out; from the people I have met, those would be educated, compassionate, involved people.  I am proud of my association with the University, even if it is only as a supporter and not an alumni.

Why do people wear shirts or hats or anything with a logo on it?  Generally, it’s because they identify with the group or product that the logo represents.  People wear logos or get tattoos often because they are trying to send a subtle (or not so subtle) message; “I relate to this advertisement”.  People put stickers on their cars for the same reasons.  They are trying to say, more often than not, “I like what this represents”.

Why do we wear firefighter logos or tats?  Why do we sport “colors” even when we don’t have to?  I live in a resort community and often I’ll be shopping at the supermarket and see someone wearing a t-shirt with a FD logo on it.  I always ask- “You on the job?”  Surprisingly enough, some of them are not.

We identify with our fire service identity because it is meaningful to us.  If it were not, we would certainly not advertise it.  If we worked with the “Loser Fire Department”, something tells me we wouldn’t wear their shirt when we were off duty.  We’d probably wear someone else’s.  Or maybe we wear the shirt of another department simply because we identify with them as brother firefighters.  I have a shirt that is one of my most prized possessions, the shirt a Capitan Miguel of “Cuerpos de Bomberos y Rescate, Cancun, Quintana Roo” told a firefighter to take off and give to me when his own shirt didn’t fit me.  I can’t even imagine that happening here in the States and interestingly enough, the same thing happened to my brother in Dublin, Ireland.

So the short version of this is, if we are so proud to associate with each other as brother firefighters, why is it that we continue to battle each other over trivial items and fail to band together to achieve greatness?  Even when we realize that we have more in common than we don’t, we continue to bicker and we fail to get together to realize gains in important issues, like sprinkler legislation, fire prevention, embracing accountability and incident management strategies, and especially in firefighter safety.

Then, what makes things even worse, is when we have people who bring disgrace to what we value.  People who represent themselves as members of our brotherhood who do things contrary to our mission, by setting fires or calling in false alarms, because they are “bored”.  People who steal from their brother firefighters, and people who say they are something when they are not, and in doing so, short-change those who HAVE earned the right to wear the badge or the patch.  And of course, people who wear the colors but don’t train and don’t work toward betterment of of their team, people who are just filling a spot.

Although I never went to Notre Dame, I realize that when I am wearing a logo on my shirt that says I support Notre Dame, that in some small way, I do represent what that stands for, even though anyone with a few bucks can go down the street and buy one easily enough.  But when I am in a crowd and I see someone wearing something with an “ND” on it, I yell, “GO IRISH!” to them and in a lot of cases, the person ends up stopping and talking to me about the University, or this year’s team, or the last time they were on campus.  We have an immediate friendship because of our common interest and of course, our view as to what is good about our “team” is often something we share.

When you are wearing your colors, your fire department colors, are you saying something good about your organization?  Are you trying to tell others that you are proud to be associated with that group? Or worse, are you ashamed to be wearing anything identifying you as part of your organization because of what they are and what they stand for?  if so, perhaps you should consider associating yourself with a different team.  I think if you wear the colors, but constantly bad-mouth the organization, then you probably should look really hard at what it is that you think the team is about and ask yourself if you really do want to continue being associated with that group.  Maybe it’s a message to move on.

We don’t wear items that associate us with things we detest.  We may not be completely in love with whatever it is that we happen to be wearing, but I can reassure you, no one wants to wear ANYTHING that has any identification with something they hate.  So if you like it enough to wear it, and that patch happens to be the trademark of the organization you are a part of, shouldn’t you be doing whatever it is that YOU can do to make that team better, or at least showing that you endorse what that group is all about?

When I put on a blue t-shirt that happens to come from your organization, I can reassure you, I wear it because I have a lot of pride in the fire service, enough pride that when someone says to me, “You on the job?”, I say back, “Yeah, I’m a firefighter”.  How many other jobs are out there where people do that?

(Insert Task Here) For Dummies

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IMG_0144 webI’ve been very busy working on my wife’s company’s website and unable to really spend any time blogging lately.  That’s probably a good thing as I really have wanted to learn a little more about creating sites from scratch (or close enough, using Dreamweaver) but found it to be much harder at first than I thought it would be.  I created a whole bunch of sites several years ago which caught the attention of many of you (the old HHIFR Station 6 – The Icehouse website as well as one for each of our stations, etc.) using a VERY user friendly online program.  Then when someone decided to jack up the price on the site hosting and it ultimately started to come out of my own pocket, I just let it close down.

But anyway, since then I have undertaken several web management and development projects and the long story short, I had to purchase the book “Dreamweaver for Dummies”.  It really opened up the door and now I am making much more headway than I had at all before.

I have contemplated a “Firefighting for Dummies” book, but I’m not sure that’s a good thing.  Or how about “Paramedic Certification For Dummies”?  As I’m writing this, someone is probably stealing my idea, but I’m afraid itn not likely that any fire academies or paramedic training institutions out there are going to spend big bucks recommending a book to their students that suggests they are dummies (I think the books are mostly of the “self-help” genre).

So anyway, as I was writing this, I’m watching the news and on a neighboring island, there have been a significant number of drownings this summer.  Now the video-journalist shoots a picture of the beach and on it there are not one, not two, but FOUR signs warning people about the rip currents, etc.  I’d bet there’s more, but the segment had to fit in people talking and stuff.  There’s talk now about educating the tourists and other beachgoers.

Any time that you have multiple signs on anything warning about something and people disregard the warnings, something tells me an education message isn’t going to do much more than heap onto the pile of ignored information.  I don’t know what the answer is.  Think anyone hanging out at the beach would like to purchase an advance copy of “Beaching for Dummies”? 

When we put people through a training academy and we tell them about the safety issues of our job, then educate them on a daily basis, warn them with little tags and signs on the equipment we use and the apparatus we ride, and put posters in stations, etc. and unsafe behavior continues, is it an education issue or an attitudinal issue?  There’s a favorite question someone asked in a seminar I was in once, as to whether the problem a subordinate had was a commitment issue or a competence issue.  The difference, he said, was, “if you were to put a loaded and cocked .45 to the head of the person and said, ‘do the task’, if they could then do the task, the issue wasn’t a competence issue, it was a commitment issue”.

Now I certainly don’t advocate trying this at home, but it kinda makes for an interesting point.  Because the issues I am discussing here are the ability for personnel to take precautions regarding safety issues, it really is an issue of life or death and yet there are those who choose to challenge the odds anyway.  So is it really a competence issue?  Is it a commitment issue?  I’d suggest that it’s the challenge of “it can’t happen to me”.

Despite the warnings, despite the education, and the despite the dangerous nature of our jobs, firefighters continue to exhibit risky behavior when no value is gained by their doing so.  Something as routine as buckling your seatbelt doesn’t take away from the glory and excitement of going to a working fire, yet firefighters are killed and injured every year because they fail to do it.

It puzzles me as to why people continue to do things that are contrary to common sense.  Hell, I’m one of them.  But there are things I do that I know will save my life and I make it a point to share those tips with people on a regular basis, and yet I see those same people ignoring that advice and getting hurt.  Maybe we do need a “Firefighting for Dummies” book.

Finally, No More Begging

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Hilton Head Training Center FLAG PropFor the past year or so, our department has been building a training facility of our own.  We officially dedicated it on the 29th and christened some of the props with a little demonstration burn to wow the VIPs who came out to celebrate with us.  It’s a nice facility and was designed with more than just training in mind, given our organization’s desire to find multiple uses for things.  The site was designed to also be an effective staging location for after hurricanes, or to be used as a distribution center in the event of the same, and can support our semi-annual HAZMAT roundup.  But to me, one of the best things is no more begging.

For years, we have had to improvise when it came to training.  It’s difficult to motivate someone into working at “drill speed” when they are flowing a handline into the woods and pretending it’s a burning building.  While we have gotten good at being creative, I sometimes felt like my kids, pretending to be a firefighter while spraying a garden hose at an azalea.

To me, there aren’t too many more exciting sounds then the “whoosh” made by LDH coming out of the bed and punctuated with the ding of a coupling hitting the pavement every 100 feet.  Or the sounds of hose being coupled and the background noise of a roaring fire.  And even though we will be using predominantly theatrical smoke in the tower, there’s really no substitute for dragging a charged line through zero-visibility and not having to worry about marking up the walls or carpet of the hotel or timeshare willing to permit us a little realism that day.

Every time one of our more motivated instructors wanted to insert some live action into their training, for the most part, it required an act of Congress.  Not to mention that although you can’t get much better than live fire training in an acquired structure for some good scenarios, between the asbestos mitigation and all the other associated permitting, by the time it was done, one or two days of burning and then cleaning up afterward just doesn’t hold the magic of being able to light off in the burn room and being able to mop up by flowing your streams into the sloped-floor drain designed for just that task.

If you come down our way, come by and see it.  We have a lot to be proud of.  And we certainly appreciate the support of the community in helping us get there.  In the end, they are the ones who will benefit the most, though, because as a result of our new acquisition, the training calendar is already filling up with companies who want to practice in a real facility, and not by having to imagine the environment they might be working in.

Innovation Distinguishes Between Leaders and Followers

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Safely chocking those wheels.

Safely chocking those wheels.

If you didn’t know, that’s a quote from Steve Jobs (I didn’t).  I was sitting in the office of our Deputy Chief/Ops, reading a magazine while he finished up a meeting, and I saw that quote.  I liked it a lot and wanted to share it with you.

The quote was being used by David White, the editor of Industrial Fire World, in this month’s editorial, where he is discussing “evolution vs. intelligent design”.  His point was that while it is fantastic we have these newfangled radios and all, they’re really not worth anything if we can’t talk to anyone on them because they’re too complicated to use. What’s more, while we have been wrestling with interoperable communications for eons (I mean, look at the Tower of Babel and all), we have another situation that merits a technological solution: tracking firefighter location inside a burning structure.

While some of this stuff is a little out of my immediate reach, there are tools used daily around us that don’t get used to their full efficiency.  Take for example, that little bundle of software you probably have on your computer right there in front of you.  If you’re like me, you have some sort of office pack with a word processing application, a spreadsheet application, and a database application.  In most total office packages, I would surmise that they are interoperable between each other.  I’d be willing to bet you that most fire stations these days have computer workstations and in each of those you also have some sort of interoperable office pack.

How many of you are proficient at using these programs, not just as stand-alone applications, but in concert with one another?  Can you create a table in Excel and transfer it to Word?  Can you create an Access database and then query it to get information, then export it to Excel to create graphs and tables for presentations?

I was at a “presentation” the other day, and the person was trying to influence a governmental body into giving their project funding.  While the speaker was disorganized, what was more appalling is that in this day and age, there weren’t any supporting slides or visuals to reinforce their points.  There’s that whole theory of how much you retain by hearing and seeing something in comparison to just hearing it or just seeing it that you learned in Instructor I (one more reason for requiring this kind of a course as a pre-requisite for Fire Officer I: it teaches you how to communicate to an audience).  You’d think that by now someone might have retained that information themselves.  If you care enough about your project that you’re willing to get up in front of a whole bunch of people to discuss it, why wouldn’t you try to SELL it?

If you want to be a leader, it’s not just about surviving, it’s about EXPERIENCING.  You have to stretch and pull, not push.  You don’t see the lead climber at the back of the pack, do you?  They’re the one forging the way, finding the path, and establishing the precedence.  You have to get out ahead of people to lead them and the way to do that in places other than on the battlefield is to be innovative and thinking about new ways to do things, and learning and finding out the better way up, not by taking the same path everyone else takes.

To be a real leader requires creativity and more than anything, the ability to manage in a dynamic environment.  If you are willing to be flexible and change with the conditions that present themselves, people will look to you for the answers when they don’t have them.  This isn’t just from your subordinates, either, this will very likely come from your superiors as well.

There’s a question I once heard on The West Wing, “Would you rather be ‘The Man’, or ‘The Man that The Man Goes To’?”  If you are a subordinate who desires to be considered a leader (or wishes to have real influence), consider that premise.  I hear from people all the time who complain that they wish their boss was a better leader and I always say, “Why don’t you fill that spot?”  Leadership abhors a vacuum.  If the appointed or legitimate leader fails to lead, someone will.  If that place is filled by you, insure that you cement your value to the boss and the rest of the crew by being a positive, motivated, seeker of truth and knowledge.

If you care enough about your job that you want to lead, you should consider that leading requires more effort than following. A lot of that effort is learning how to be ahead of everyone else in the pack, especially when it comes to improving your condition and by employing creativity to do a safer and more effective job.  Be proactive and be the best at what you do.  if you do that, I can reassure you, with a good attitude, people will come knocking on your door for the answers.

Reserving Our Scorn for the Deserving

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Hot Day on the Training Ground

Hot Day on the Training Ground

I know that I am one of the chief purveyors of snarkiness as a means of combating the less-than-professional element in our midst.  I guess that just because I have a personal vision of what I’d like to see the fire service evolve into, there are those out there who also have a vision of well-lit POVs and thumping bass stereo in their engines as what is considered to be worthy of discussion.  However, just as many other red-blooded males of the species, I’m okay with crushing my enemies, seeing them driven before me, and hearing the lamentations of their women.  To each his own, I suppose.

So the dilemma, I guess, is which battles need to be fought and to what degree.  This then relates to what level of sarcasm should be employed when you are trying to point out that someone is discussing what we consider to be bizarre or to the extreme and we are trying to point out that yes, they are an idiot.  As I have found out over the years(and especially recently), the degree of snarkiness should probably be limited when dealing with the less fortunate, the disadvantaged, and the criminally insane.

As to why we blog or write, there are different reasons, of course.  I am not interested in blogging for the interest of stirring up hate and discontent, except as it goes to encourage spirited but civil debate over subjects that require deeper thought.  So for me, my reason for writing and expecting feedback is to ask questions to challenge the minds of others, in an effort to learn more and to grow. 

Some people blog and posts to hear themselves speak.  Just as when we must tolerate the gas from a nearby infant, what comes out of the mouths of some of these people may stink, but just as we wouldn’t flame a child for passing an offensive cloud in our direction, we must consider the source of some of these scratchings (”writings” would be pretty charitable for some) and be relatively tolerant. 

Likewise, no amount of clever rhetoric is going to get you back the thousands you’ll have to spend defending a frivolous lawsuit.  What it really all comes down to is that we must decide for ourselves what is harmless and what is dangerous, and go after the dangerous and ill-advised.  All other discussion is probably wasted because with some of these individuals, no amount of logic will sway them from their misdirected viewpoint.

I guess my measurement on deciding which individuals should be dealt with would be that there are those whose views are derived either because of laziness (and reluctance to change because it would require them to do something other than to take up space), those who are as a result of ego or greed guarding their domain (and reluctant to change because it would cost them their position in our “society”), those who are defrauding others (for whatever reason, again as a result of ego or greed, aware that change would cause people to analyze their claims), and the malicious.

Believe it or not, I don’t find too many people in our business that fit into the category of deserving of a flame attack.  In most of the cases I have found where I am dealing with someone who gets my temper to flare up, after a few moments of deep breathing I have found that they fit into the category of the misinformed.  The question then is, are they receptive to education, or is it me who needs to be educated?  After all, maybe I’m the one who was misinformed or misunderstood the issue.  The key, I have found, is that both parties need to be open to civil discourse and willing to appreciate the viewpoint of their counterpart.  It is in this area where I find many of us, including myself, to need improvement.

By checking our emotions at the door and getting to the point of the discussion, figuring out the difference between factual information and rhetoric, we achieve enlightenment.  Let me paraphrase something from the Tao Te Ching; the useful part of a jar isn’t the jar, it is the empty space within the jar.  Unless we are willing and able to understand someone else’s position on a subject, no matter how right or wrong, we will not be able to teach someone the truth, or appreciate the truth ourselves.  In understanding how someone comes to a conclusion, we can then effectively show the way, if that is what is necessary, or we can be shown the way.

I may have lost some of you with that, but it is in this that you can probably see the point better.  When was the last time you were completely convinced that something was the truth, only to find out after time that you were wrong?  So in that interim, did you find yourself defending that “truth” to the point of being uncivil to another?  How did you feel then about what you said or did that may have been to defend your position, only to find out now that you were wrong?  Did you regret your actions?

There is an eastern tradition that the victorious should be be magnanimous in victory and as much as possible, allow the defeated to save face.  In doing so, you secure allies and you earn respect.  If you trot around like T.O. after a touchdown after winning your point, be reassured that if you are ever wrong, it will be rubbed in your face (like I wish someone would do to T.O.).  When you are convincing someone of your point, you’ll find it to be a good move to win them over rather than to point out their folly and subsequently, you’ll find that you gain trust and respect as well.

It may feel good to be snarky and rub someone’s face in their ignorance (I enjoy it), but after a while, you’ll find it to be a hollow victory.   I’m sure we can all agree we should never attack the unarmed, and in a battle of wits, that is the root cause of much of the problem. So instead of being smug about our victory, maybe we should celebrate together that we have another convert to our cause.  That seems to be a more appropriate celebration anyway.

Why Yell?

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IMG_1146I’m Mick, and I yell.  I think this is the part where you all are supposed to say, “Hi Mick.”  Why do we yell?  I started to say, “I’m a yeller”, but that doesn’t sound right.  And I don’t scream.  Screaming to me indicates panic or total loss of personal control.  But anyone who knows me knows I have a little bit of a fuse and when you light it, I’m liable to say some things I wouldn’t intentionally repeat around the God-fearin’ folk.

This blog is as much about therapy as it is for education and sometimes the questions I ask are actually me asking myself the question (did that make sense?).  Why yell?  Well, I guess the simplest way to say it is that I yell when I am frustrated.  I guess in a bit of self-analysis, I should ask, who gives me the right to yell except me?  Who made me the arbiter of all things?  Does the yelling solve anything? In short, I probably don’t really have a right to yell and the yelling only solves things when the recipient gets the message.

So it sounds like it’s more of a communication problem.  I don’t really yell when I don’t get my own way.  I yell when it is apparent to me that someone isn’t paying attention or I yell back when someone is yelling at me.  When someone isn’t paying attention in most cases, I get angry because I feel like the other person is being selfish and acting in a manner that doesn’t show consideration for others.  It’s funny, because I don’t nearly get as angry about someone wronging me as when I see someone wrong someone else.  And when someone is yelling at me, I guess I’m inclined to yell back because when I screw something up, I take it to heart and simmer over it for a while.  So you don’t have to yell at me, I get it.  And if you don’t get that I get it, I begin to yell too.

Generally, I am an empathetic man, and when I finish yelling, I wonder why I did it in the first place, and more often than not, I feel badly about it.  I don’t CHOOSE to yell.  I guess that’s the powerlessness coming out.  Just as a three-year-old will lash out when no one understands what they want, I guess yelling is a form of emotional immaturity that we need to choke back.  But how else then can we communicate what it is we need when the subject doesn’t seem to be listening?

The problem at the heart of this truly is communication.  If all the laws of effective communications came together like they are supposed to, we wouldn’t have to yell.  We tend to yell when there is a lot of noise, and by noise, I’m not just talking audible noise, but distractions – problems at home, busy schedule, not feeling well, etc. I suppose the key is to either find a way to effectively drill through the problem or to postpone the communication until a more appropriate time.

I’d just as soon never yell again, but unfortunately, I’m in a business where sometimes things go seriously wrong and people die when orders aren’t understood.  If you aren’t paying attention on the fireground, I’d rather yell at you then see you fall through the roof, so please bear with me.  And I have three young children at home, none of whom seem to be inclined to pick anything up when they are done with it, so as much effort as I have put into not yelling at home, it’s inevitable that it will happen again.  I suppose it all really comes down to a matter of perspective.  If I don’t yell at home, the result might be a dirty house.  If I don’t yell at work, someone might die.

But just like commercials and other annoying things, too much completely ruins the effectiveness of it.  If I yelled all the time (other than everyone staying away from me), the intended recipients just see it as another crazy rant.  I know people who like to yell at me (a lot) and while at first it bothered me, now it is just so much background noise.  So if yelling a lot isn’t working, I guess the key observation would be that you should save your yelling for when it is absolutely necessary, else it will have no impact whatsoever on your chosen yellee.

I guess this brings us full circle then.  Is yelling effective?  Why yell?  It almost seems counterintuitive to suggest that yelling will cause people to NOT listen to you, but if you do too much of it, chances are that you are headed right down that path.  So some advice- take a deep breath, put the problem into perspective, and decide if yelling is even worth it.  On occasion, it might be.  But the likely scenario is that by the time you consider all that, the problem individual has moved on already and you may have even cooled off.  So think hard before you use a shotgun to kill a housefly.  Save the yelling for the completely necessary events only.  My audiologist thanks you.

Star of Life Law Blog

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I am encouraged by some of the blogs that are going on out there right now and I try to throw a link to the good ones over on the side over there (you know, over THERE, on your right).  A great one that popped up in the past few days has some serious merit; the Star of Life Law blog by my friend and colleague Pete Reid, who is not only a practicing lawyer but a practicing paramedic.  I am a man who has braved some serious fires and disasters, dove into alligator and shark infested waters (not at the same time), and fathered three girls, but if there is a subject that strikes fear in the hearts of all of us, and that’s the legal side of the business.  It’s likely because we don’t fully understand it, but given the few posts Pete already has on there, he has the opportunity to help us at least stay out of trouble.

As I posted before, a quote from a lawyer on lawyers:

“Lawyers are like vultures – most people look upon the vulture as a vile creature, eating carcasses and garbage, reprehensible to watch.  However, if there were no vultures, think about all of the roadkill that would rot on the highways, in the forests, and elsewhere.  Vultures take care of the messes we find distasteful.  If people would just get along and deal with each other in a civil manner, we wouldn’t need lawyers.” (Judge Thomas Kemmerlin, in a Leadership Hilton Head session)

While Pete is certainly not a vile creature (he’s actaully a really nice guy), he does offer a perspective on the legal side of emergency services that I hope to include in our discussions on here, because after all, he’s the lawyer.  If people didn’t sue people, we wouldn’t need lawyers, but if we do our job, we shouldn’t have to worry about being sued either.  Unfortunately, that’s not always the case and frivolous lawsuits cost a lot of money to defend, money that I’m sure most of us have allocated for more important things, like food and a mortgage.  So learn, educate others, and protect yourself.  Go check it out.

The Case for Credentialing – Answering Your Comments

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I hate to break free in the middle of this series like this, but there were some comments made that I wanted to discuss.  Since one is on one post and the other is on another post, I felt the need to tie them together and talk really quickly to the issue.

On June 15, Steve said:

Yes, credentials would help but WHO is the final authority on issuing them? WHO sets the standards? How are you going to avoid the age old paid vs volunteer bias in any credentialing agency?

My quick answer: I am against the bias in the career vs. volunteer.  If you can meet the standard, you can meet the standard.  I think there is plenty of room for volunteers, especially in disaster response.  So some career guy is going to tell me my docs can’t be part of the team because they aren’t career guys somewhere?  And I have said in regard to SC-TF1, where I do have some pull, if one person in a one-station volunteer department down the road wants to be part of our team, we need to let him if he meets our criteria (background check, physical agility, etc.)  As Ray Wilkinson, our past Director once said, “I can teach someone to break rocks, what I can’t teach is desire.”  If someone wants to do the job, and goes through the requirements to meet a position, why should I care if he’s a member of FDNY or of Acme Fire Department?  So Steve, I’m with ya, brother.

On June 16, Kevin said:

I live in a state where there is no agency tasked with certifying or credentialing Search and Rescue dogs. I have seen (many times) where someone will buy lights for their POV and load their pet dog into the truck and call themselves a SAR team! If I didn’t know better, I might think all volunteer SAR teams were like this. However, there are a number of excellent non-governmental SAR teams in my state as well. I myself and a member of a volunteer K9 team.

Kevin goes on to say that they have a volunteer K9 SAR team because there isn’t an existing asset and law enforcement has asked for it.  Well, Kevin, as they say in Australia, “good on ya”.  You have identified a need and you have tried to meet that need.  No one else has that asset and it sounds like you have tried to do a good job of using accepted industry standards to meet the need.  THAT is good stuff.

However, I just went to discuss the concept of “those of us who want to do this right, but there are people with authority screwing things up so we can’t get in”, and realized that the post I wrote for that last week never posted as scheduled!  So that is now on the post schedule and I hope it does discuss some of the feelings I personally have in that regard. 

On June 16th, SAR Volunteer also commented:

I totally agree with your points. Please understand this are a handful of small volunteer K9 SAR teams in the state of SC who do NOT self deploy, do NOT work for anyone but the proper state or municipal authorities, train hard, carry their own liability and workmenscomp insurance, align their standards with NIMS Resource Typing, and are working to ensure they meet the proposed credentialing requirements.

And to you too, SAR Vollie, I applaud your efforts.  I think there is a place for the small volunteer K9 teams at the table as well, if they meet a standard.  Let’s take SC-TF1 again for example.  I have said over and over again, if we have people out there who want to do this stuff, let’s get them involved.  But not being a canine guy, I have some difficulty understanding some of the things the canine types are telling me.  So when I get national experts telling me one thing, and some guy with Rover in a pickup truck (or Expedition, as it were) saying his dog can detect live scent, cadavers, lost pets, and get a beer and catch a frisbee, understand that I am skeptical.  And the self-deploying thing is just purely bad in my book, but that’s a whole other issue as well that doesn’t stop with canine SAR teams, and DOES include career guys, departments, and organized teams, etc.  Frankly, if you (SAR Vollie) or anyone else in SC have dogs trained to find LIVE HUMANS in collapsed or damaged buildings, and feel like you can meet a standard, send me an e-mail.  I’d love to hear from you.  But anyone who calls themselves “Urban Search and Rescue” and they are running around doing wilderness searches, well, go back to my box of rocks comment.  Be what you say you are.

Anyway, I hope this illustrates some of the issues considered so far and we’ll get back on track with the next post (which should have published before the last one- go figure).  Please continue with your comments.  I certainly appreciate your perspectives.  Stay safe.

The Case for Credentialing – The Spontaneous Bystander

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First, we have the genuine thing, the spontaneous bystander, who sees a need for action, then does something about it.  Rescue911 commented on the story of the Good Samaritan and how a traveler, with no reason to do so other than to help his fellow man, went out of the way to assist another.  This lends a certain amount of credibility to the discussion that nothing should prohibit people who wish to help others in their time of need.  Now realize, of course, when I am referring to these individuals, I am referring to people who just have a desire to help their neighbors and do the right thing.

 Quarantelli discusses the social aspects of the emergent response of spontaneous bystanders in Katrina, but also in the Guadalajara gasoline spill and fire.  There is also discussion on the subject by Kirschenbaum that the current philosophy of governmental and NGO response to disasters effectively dilutes the response of neighbors and has resulted in an over-reliance on these agencies to provide assistance.  After all, man has been besieged by disasters since time immemorial and it’s not like they had FEMA to come to the rescue back in biblical times.

There’s something very beautiful (albeit, chaotic) in the spontaneous response of the altruistcally motivated.  But call me skeptical, I see a lot of response from people who claim that altruism is their motive, but I’m not seeing that generosity of spirit coming out when they’re busy operating video cameras to sell tape to the media or taking souvenirs, rather than manning a sand-bag line.  More about THAT kind of person later.

There are indeed a few challenges with this kind of emergent response, problems that if resolved, would go a long way toward goodwill with the community in general (it seems like everyone’s got some kind of beef with FEMA in every disaster, despite their extraordinary efforts to educate people that they need to be more self-sufficient and less reliant on the government), and provide resources to the jurisdictionally responsible agencies that seem to be strapped for bodies when the big one rolls around to their neighborhood.

The main problem faced by those of us in the disaster community when it comes to spontaneous response, is the fact that as the designated adult supervision at these events, we have a responsibility to insure not only mitigation (or depending on the complexity and scope, control) of the incident, but the safety of those who were not necessarily part of the problem before, but now are. 

Let’s step down a wee bit and look at it from the perspective of the first-due engine arriving at the scene of a water rescue.  Let’s even go further to relieve the complication of the situation, and let’s say this is a static water body and it’s just one person involved.  Now I understand that the vast majority of those of you reading the are responders, so bear with me as I educate those who are not.

If, as the officer of the first arriving fire apparatus on scene, we have a single person in need of assistance in a pond (or lagoon as we call them here on Hilton Head Island), it’s really just a cut-and-dried approach to the situation.  Providing we have the resources (water rescue equipment, trained and prepared personnel), it’s a matter of assessing the scene, determining the problem, solving and planning a solution, and putting the solution into action.

Our problem, however, is that more often than not, it isn’t that easy.  In a lot of cases, when we roll up, there are people in the water trying to make a rescue.  In a lot of cases, one or two of these people are now ALSO in distress.  There are bystanders who are interfering with the operation because they don’t understand that standing for a second and looking over the scene for additional hazards is necessary so that we ourselves don’t also become part of the problem (”WHY AREN’T YOU DOING SOMETHING?!!!”).  There are those who parked their vehicle in our way so they could get a better look.  These days there are people video taping so they can sell it to the media or even better, catch you doing something wrong.  Without beating this horse too much, suffice it to say that there are a whole lot of other things going on here.

Now how, you might ask, does this apply to me as a spontaneous responder?  Well, the video taping and the access issues aside (you are a Good Samaritan, after all), let’s go to that first issue: those of you in the water.  Think for a moment, while you are in front of your computer, why this person got into trouble to begin with.  It might very well mean that they can’t swim.  It might be, however, that there is another danger you don’t see.  Thus the need for experienced and equipped responders who can provide an effective rescue.  There is an oft-quoted saying in the confined space rescue community, that 50% of the victims in confined space emergencies are the first responders.  These are often well-intentioned, but less-than-educated or undisciplined responders who failed to take into account the dangers associated with space entry themselves.

My whole reason for saying this is that while most of us in the response community can certainly appreciate the bystander response to an emergency, there are cases upon cases in every aspect of disaster and technical rescue response where the spontaneous bystander response in and of itself became an additional rescue mission for us on our arrival.

So, how can the person who doesn’t have a desire to be part of an organized response help?  Take CPR and first aid courses.  Attend a seminar on what to do in a disaster.  Know that there are other ways to help (”throw, tow, row” come to mind BEFORE “go”).  Put your name on a volunteer reserve list or call your local jurisdiction and ask if there is some way to help if needed.  But more importantly than anything, when you are inclined to go and help, if the legally authorized incident commander (or their designee) gives you an assignment, no matter how mundane, it is what they DO need done for the management of the incident.  You may not understand or appreciate the IC’s request, but in our eyes, there may very well be a method of allowing you to contribute at your level of expertise and to permit your contributions without adding to the complexity of the situation (when something goes wrong and you aren’t equipped or prepared).

This all being said, in times of disaster, people do want to help and the response community has to be proactive enough to have a mechanism for channeling the energy of these responders.  The big issue in my eyes is to make sure people know in advance what they can do, create programs to educate lay responders, and tap them when you can to promote interest.  Furthermore, it is a good practice to identify a place they can report to and get information on them, credential them to the extent possible, and assign them according to their quickly-identified expertise.

I will tie this into the argument about credentialing later, but this is the first discussion regarding the “interested parties” against the argument for credentialing, so be on the lookout for the next post.  Thanks and feel free to comment or help illustrate your view on the subject.

Let's Take an Unemotional Look at the Problem

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webimg_0912While I have been pursuing the discussion on The Kitchen Table only peripherally as I have been very busy lately, I noted an undertone of something that I guess has nagged at me for quite some time.  After thinking about it for a few days, I realized that the issues could actually be approached from a very pragmatic view which I’d love to share with you all today.

Let’s just clarify some statements.  I was not at FDIC for the big discussion, so I am only acting on what I am reading.  But let’s just say that the argument that some organizations are too worried about safety and are not pursuing fires aggressively enough, and are therefore doing a disservice to their communities is a valid one.  And let’s also bring into play another thing I keep hearing, that it is ridiculous to refer to the people we serve as “customers”, as also valid, although I think that customers is a better term for them than some of the other names I have called them under my breath at 0400.  But I digress.

So then, what are they?  Well, I guess the best thing to say is that they are “taxpayers”.  After all, our service is largely supported by tax revenue in one way or another, so I think that is probably a pretty accurate definition, although I could argue that some of them aren’t paying taxes and maybe should be deserving of no service, but then again, I digress.  Let’s say that even in a community that supports a robust volunteer response agency by way of donations only, the citizens and other potential users are in some form or fashion, paying for a service in which they expect some competency, timeliness, and efficiency.

As users of funds that don’t belong to us (they belong to YOU, the taxpayers), I would expect that you probably hold us (the emergency service providers) to a higher expectation, simply because on a daily basis, you don’t use our service.  Therefore, you continue to pay fees, taxes, and donations in the hope that, God forbid, if you needed us, we would come.  And if we did come, we would be prepared, equipped, and with sufficient resources to bring the disaster to bear.

Furthermore, I would expect that as a taxpayer, you expect any funds expended would be done so in a responsible manner.  You would expect some financial discipline, that the agency would be responsible and accountable, and that any real property and other assets would be lovingly cared for and maintained, just as if it belonged to someone else.  Because you know what, THEY DO.  Those red trucks and your uniforms and everything else was paid for by someone else (in most cases).

Likewise, if I, as a taxpayer, saw you doing something irresponsible with those assets, I’d be upset, regardless of how right you thought it was.  If you were using those assets recklessly, I’d suggest that perhaps you should consider that I worked very hard to acquire the funds with which I surrendered to you for the purpose of protecting my community, and I’d rather that you used good judgement in how you used that asset.  Just as I’d hope none of you would drive an engine into a burning building to put the fire out, I’d ask that if you did see some compelling reason to do so, that maybe you would share it with me so I too, could be enlightened and could understand.

Therefore, when I (as a Battalion Chief for the organization I work for) am given a certain number of assets, paid for by you the taxpayer, entrusted to care for and to use prudently, efficiently, and competently to provide emergency service, I take it VERY seriously.  I am, believe it or not, a pretty conscientious guy.  And when those assets include, but are not limited to, a station, an engine and truck company, a bunch of expensive equipment, and most importantly, the eight people assigned to those companies, I am called upon to use the best judgement and skill to bring those assets together to create a life-saving, fire-kicking, roof-chopping machine.

However, if I (as the BC), fail to take a reasonable assessment of each situation in hand, and determine the real problem, the cost involved, and the efficacy of the plan using the assets I have, I am negligent in my duties as a steward of the public trust.  I would hope that the fire service has come far enough that you all see yourselves as better than cannon fodder, but I really think that sometimes, the thought that we aren’t anymore, troubles some of you.

If I have a life that needs to be saved, I will risk a lot to save a lot.  If I have a reasonable expectation that to take a little risk, I can make a significant difference in the outcome of the emergency, I will weigh my options against the risk and put my plan into effect if so moved.  But I absolutely refuse to believe that in this day and age, with insurance companies condemning a structure in which firefighters died saving, that this is a GOOD thing, well, if not for the emotional attachment I have to my brother firefighters, as a steward of taxpayer funds, I’d suggest that it is neither wise, prudent, efficient, etc., etc.  In fact, now that I have opened us up for the possible long-term care of injured firefighters, the possible loss of civilian lives, the possible lawsuits, the unbelievable amount of time that will be required investigating the loss, and the mounds of paperwork, my decision to do so would be such that any reasonable individual would take one look at it and say, “What were you thinking?”

Again, taking the emotional aspect of it out of play, people screamed bloody murder about a plane flight over New York that cost the taxpayers over a quarter-million dollars (not to mention the sheer stupidity of the decision, but again, I digress), think of how angry taxpayers would be if you said that you just chucked several million dollars out the window in insurance claims, medical bills, replacement personnel, and overtime to deal with this problem? 

Hey, if you don’t want to approach safety from an emotional and traditional standpoint, then don’t.  But as a responsible supervisor of taxpayer funds, failing to approach this from a purely pragmatic standpoint, is more than just foolish, it is irresponsible.

Let's Take an Unemotional Look at the Problem

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webimg_0912While I have been pursuing the discussion on The Kitchen Table only peripherally as I have been very busy lately, I noted an undertone of something that I guess has nagged at me for quite some time.  After thinking about it for a few days, I realized that the issues could actually be approached from a very pragmatic view which I’d love to share with you all today.

Let’s just clarify some statements.  I was not at FDIC for the big discussion, so I am only acting on what I am reading.  But let’s just say that the argument that some organizations are too worried about safety and are not pursuing fires aggressively enough, and are therefore doing a disservice to their communities is a valid one.  And let’s also bring into play another thing I keep hearing, that it is ridiculous to refer to the people we serve as “customers”, as also valid, although I think that customers is a better term for them than some of the other names I have called them under my breath at 0400.  But I digress.

So then, what are they?  Well, I guess the best thing to say is that they are “taxpayers”.  After all, our service is largely supported by tax revenue in one way or another, so I think that is probably a pretty accurate definition, although I could argue that some of them aren’t paying taxes and maybe should be deserving of no service, but then again, I digress.  Let’s say that even in a community that supports a robust volunteer response agency by way of donations only, the citizens and other potential users are in some form or fashion, paying for a service in which they expect some competency, timeliness, and efficiency.

As users of funds that don’t belong to us (they belong to YOU, the taxpayers), I would expect that you probably hold us (the emergency service providers) to a higher expectation, simply because on a daily basis, you don’t use our service.  Therefore, you continue to pay fees, taxes, and donations in the hope that, God forbid, if you needed us, we would come.  And if we did come, we would be prepared, equipped, and with sufficient resources to bring the disaster to bear.

Furthermore, I would expect that as a taxpayer, you expect any funds expended would be done so in a responsible manner.  You would expect some financial discipline, that the agency would be responsible and accountable, and that any real property and other assets would be lovingly cared for and maintained, just as if it belonged to someone else.  Because you know what, THEY DO.  Those red trucks and your uniforms and everything else was paid for by someone else (in most cases).

Likewise, if I, as a taxpayer, saw you doing something irresponsible with those assets, I’d be upset, regardless of how right you thought it was.  If you were using those assets recklessly, I’d suggest that perhaps you should consider that I worked very hard to acquire the funds with which I surrendered to you for the purpose of protecting my community, and I’d rather that you used good judgement in how you used that asset.  Just as I’d hope none of you would drive an engine into a burning building to put the fire out, I’d ask that if you did see some compelling reason to do so, that maybe you would share it with me so I too, could be enlightened and could understand.

Therefore, when I (as a Battalion Chief for the organization I work for) am given a certain number of assets, paid for by you the taxpayer, entrusted to care for and to use prudently, efficiently, and competently to provide emergency service, I take it VERY seriously.  I am, believe it or not, a pretty conscientious guy.  And when those assets include, but are not limited to, a station, an engine and truck company, a bunch of expensive equipment, and most importantly, the eight people assigned to those companies, I am called upon to use the best judgement and skill to bring those assets together to create a life-saving, fire-kicking, roof-chopping machine.

However, if I (as the BC), fail to take a reasonable assessment of each situation in hand, and determine the real problem, the cost involved, and the efficacy of the plan using the assets I have, I am negligent in my duties as a steward of the public trust.  I would hope that the fire service has come far enough that you all see yourselves as better than cannon fodder, but I really think that sometimes, the thought that we aren’t anymore, troubles some of you.

If I have a life that needs to be saved, I will risk a lot to save a lot.  If I have a reasonable expectation that to take a little risk, I can make a significant difference in the outcome of the emergency, I will weigh my options against the risk and put my plan into effect if so moved.  But I absolutely refuse to believe that in this day and age, with insurance companies condemning a structure in which firefighters died saving, that this is a GOOD thing, well, if not for the emotional attachment I have to my brother firefighters, as a steward of taxpayer funds, I’d suggest that it is neither wise, prudent, efficient, etc., etc.  In fact, now that I have opened us up for the possible long-term care of injured firefighters, the possible loss of civilian lives, the possible lawsuits, the unbelievable amount of time that will be required investigating the loss, and the mounds of paperwork, my decision to do so would be such that any reasonable individual would take one look at it and say, “What were you thinking?”

Again, taking the emotional aspect of it out of play, people screamed bloody murder about a plane flight over New York that cost the taxpayers over a quarter-million dollars (not to mention the sheer stupidity of the decision, but again, I digress), think of how angry taxpayers would be if you said that you just chucked several million dollars out the window in insurance claims, medical bills, replacement personnel, and overtime to deal with this problem? 

Hey, if you don’t want to approach safety from an emotional and traditional standpoint, then don’t.  But as a responsible supervisor of taxpayer funds, failing to approach this from a purely pragmatic standpoint, is more than just foolish, it is irresponsible.

Putting Things In Perspective

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As much as the media hype is annoying and excessive, my heart breaks for the parents of the first swine flu death in the United States, as well as for all of the other deaths that have occurred so far. As the parent of three young children, I can only imagine the pain that the family is going through and pray that things work out somehow.

However, as I was explaining to several people, and I have also said in my Twitter and Facebook feeds, we need to look at this situation and put it in perspective.

According to the Global Energy Network Institute, 35,ooo people die DAILY from starvation in the world.  Yet since these people probably aren’t subscribers to USA Today or have TVs to watch network news, I guess it’s not that much of a problem.

According to the American Heart Association, over 150, 000 people die each year from myocardial infarction (heart attacks, for you non-medical types).  The actual figure for 2009 translated into an average of 413 people dying per day, from a largely preventable disease, and a disease that we as EMS providers toil daily to educate the public about and secure funding for programs to mitigate against, but there is no media frenzy.  Now realize that number has dropped since 1980, so we are chipping away at the problem, but still, this is an astounding number of deaths from something we could work harder at solving.

Then of course, there is something much more preventable, that of death from injury.  According to the CDC, in 2006, people were dying at a rate of 490 a day from injuries.  How many times have we tried to get that message out, but have our PSAs relegated to after the 11:00 news when everyone has gone to bed?

I think we need to look at the swine flu situation carefully.  We need to take reasonable measures to mitigate against further outbreak and to minimize exposure to ourselves and our families.  But like the HIV hysteria of the ’80’s and every other crisis that comes along, the media has done a great job overselling the drama when it suits their purpose, and a mediocre job of helping us get the message out about many other efforts like putting smoke detectors in homes. It is our job to continue to bubble up the real message to our customers and it is our job to help the CDC and other parties to keep the effects of this pandemic to a minimum.  But the hysteria can stop already.  I have enough drama in my life, I don’t need this to make it that much more of a challenge.

Take universal precautions, eat and drink healthy and stay fit, and stay well.  Let’s not make this any worse than it needs to be.

The Importance of Being Earnest

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2005-281For some reason today I was reflecting on two of the worst teachers I had when I was in school (back around the Ice Age) and just why they were such terrible teachers.  I suppose that other than their lousy personalities, it would have had to be their passive-aggressive nature when it came to the enforcement of rules. Since I know a few officers who run their crews with this same kind of behavior (passive-aggressive behavior, that is), I thought it might be a good issue to discuss.

When reflecting on both of these teachers, I realize did not comply with what they considered to be the norm. I am not defending my behavior in any stretch of the imagination- I was certainly wrong, but instead of providing early remediation and corrective feedback, both of these teachers continued to allow the problem to fester until the end of each marking period, in which case they lowered the boom with a failing grade.  It’s not like I was even failing in either of their classes because of my inability to grasp what they were teaching.  In each of these cases, my answers were nearly perfect on each quiz and examination- but it was a case of not following their specific rules, which in each case, trumped those of knowing the subject matter.  It should have been a lesson to me each time; when someone has absolute power and insists on your absolute adherence to the rules, the SMART thing to do is to comply (leaving the situation isn’t an option at that age, but it is in your career).  But like many people at that rebellious stage in our lives, I resisted those efforts twice and was twice rewarded with a round of summer school.

The whole point of that, however, was that had I realized what I was doing wrong was going to cause me circumstances I certainly did not desire, I would have likely changed my course of action.  How many times have you had an employee, at evaluation time, say to you, “I didn’t know you had a problem with that” when giving them a less than satisfactory score on a subject?  Why didn’t they know it?  If the answer is, because I didn’t say anything to them all year, then you are doing them and yourself a big disfavor.

Later in my life, I have seen officers that turn their heads when people do something wrong, then are upset later when things don’t work out between them and the subordinate.  Did you somehow reinforce that their behavior was acceptable by failing to address the problem directly and immediately? You bet.

Especially in this time of intergenerational conflict, as the young officers of tomorrow are learning their trade and those of us who have been around for years are planning for retirement, it is imperative that we establish our expectations and are clear with each other as to the specifics and the timelines in which we consider the job done acceptably, or unacceptably.

Don’t find yourself wishing you had been more candid with your charges when evaluation time comes around.  Take a moment to have a discussion with your people about what your vision is and how you choose to see it implemented.  Avoid all the wailing and gnashing of teeth with a little chat now, and it will pay dividends multifold later.

Telling The Story

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south-beach-villas-6There’s all kinds of supporting documentation regarding the differences in simply sending a message and telling a story.  In doing the research for a paper I mentioned earlier on this blog, I found that some companies like 3M and Nordstrom used the art of telling a story to deliver their vision instead of simply outlining their goals and objectives.  USA Today ran an article on the use of storytelling in the boardroom back in 2004, and there’s a good article on Brandchannel.com breaking down the whole concept of storytelling. 

I probably don’t use storytelling enough, but instead I consciously try to break things down into analogous bites that people can get their heads around a little better.  In either case, getting your message out to your audience, be they firefighters, EMTs or the public, isn’t just the effort of writing down some bullet points and hoping they get the idea, it’s taking the idea and putting it into a context they can relate to, and giving them information they can use and share with others.

There is a reason why we can re-tell a joke we haven’t heard in years and funble sometimes with our phone number.  The joke has context and we can relate to the story somehow, but our phone number, well, is just a number.  But if you have difficulty remembering the number, try breaking it down into a story: the number 278-3324 for example.  For me, the first three digits, 278, are the main drag in my community.  33 is the number on the Rolling Rock bottle and 24 is my father’s first fire department ID number.  By putting these together into a little story in our head, we can remember it.  We can do this with other things as well: The five Great Lakes are “HOMES”; Huron, Ontario, Michigan, Erie, and Superior.

Take your mission statement for example.  Unless it’s a short phrase (which it should be anyway), can you remember it verbatim?  Maybe you should convey your message in a short bite and use some storytelling to translate what exactly it is you are trying to demonstrate and the direction you want your organization to move in.

We have an excellent homilist at my church, Deacon Joe.  Instead of getting up there and lecturing, he tells a story, and people can walk out of the Mass and recount that story, maybe not exactly, but they get the overall message.  You can see people leaning forward and focusing intently on what he is saying.  They laugh at the humorous parts and they can be seen nodding in agreement at some of the more salient points.  He does a great job of getting that week’s message across to his audience.

The next time you have an important message you want your intended audience to really understand, do a litle experiment; tell a story and see if people can recount what it is you are trying to get across more readily.  Maybe by doing so, you might be able to get people to understand in a way they never experienced before, or at least since their childhood.

It Can't Happen Here

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From yesterday’s Island Packet (my local newspaper, of all places), something poignant to discuss: If at any point in your career you convince yourself “it can’t happen here”, I’ll say to you “it’s just a matter of time”. 

 

Two people were arrested on the Island for child abuse when they left their two year old in their apartment with a pot on the stove and a lit candle.  Had either of these two hazardous conditions gone to their ends (the candle or the pot), my department might well have been fighting a fire and finding an unattended child in our primary search which hopefully, would have been found in time to be saved.

 

As it was, the child awoke and left the house (so which is worse, your home burning down or your two-year old wandering the neighborhood?).  Having a two year old, I know that if I take my eyes off her for a moment, she is likely to cut her sister’s hair or hack the National Security Agency’s mainframe, so I try to at least keep her in my peripheral vision at all times.

 

I don’t have any more facts than reported here, but I’m positive these are not the only two parents in our jurisdiction who aren’t going to the Parental Hall of Fame, so the question exists; How many other children are in hazardous situations like these on a daily basis?  How often do we go to “smells and bells” and expect it to be a nuisance alarm.  My point- complacency kills, which is something we have been telling everyone for years- believe it or not, the next one could be the real thing.

 

Treat every call with the seriousness and importance required and remember that as emergency service professionals, our job is to serve the public efficiently and expediently.  And while I’m at it, staying safe is one way that we can insure that both of those things happen as well.

 

Take the time to think about the possibility that the next call might be the one we talk about for years.  Make sure everyone in your organization is doing everything they can to insure that they will be talking about it as one of the department’s greatest moments and not as one of your biggest failures.

It Can't Happen Here

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From yesterday’s Island Packet (my local newspaper, of all places), something poignant to discuss: If at any point in your career you convince yourself “it can’t happen here”, I’ll say to you “it’s just a matter of time”. 

 

Two people were arrested on the Island for child abuse when they left their two year old in their apartment with a pot on the stove and a lit candle.  Had either of these two hazardous conditions gone to their ends (the candle or the pot), my department might well have been fighting a fire and finding an unattended child in our primary search which hopefully, would have been found in time to be saved.

 

As it was, the child awoke and left the house (so which is worse, your home burning down or your two-year old wandering the neighborhood?).  Having a two year old, I know that if I take my eyes off her for a moment, she is likely to cut her sister’s hair or hack the National Security Agency’s mainframe, so I try to at least keep her in my peripheral vision at all times.

 

I don’t have any more facts than reported here, but I’m positive these are not the only two parents in our jurisdiction who aren’t going to the Parental Hall of Fame, so the question exists; How many other children are in hazardous situations like these on a daily basis?  How often do we go to “smells and bells” and expect it to be a nuisance alarm.  My point- complacency kills, which is something we have been telling everyone for years- believe it or not, the next one could be the real thing.

 

Treat every call with the seriousness and importance required and remember that as emergency service professionals, our job is to serve the public efficiently and expediently.  And while I’m at it, staying safe is one way that we can insure that both of those things happen as well.

 

Take the time to think about the possibility that the next call might be the one we talk about for years.  Make sure everyone in your organization is doing everything they can to insure that they will be talking about it as one of the department’s greatest moments and not as one of your biggest failures.

What Is "Better"?

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2005-1132I was playing around with Twitter the other day and blundered onto a site that discusses social media, coincidentally named Social Media Insider, which of course, led me to a link (and to another) in regard to quality.  The title of the blog was actually “What Does Better Mean” and it was on a blog on marketing that Seth Godin writes.

He points out, essentially, that the consumer defines what is better, which in our business, seems to be counter-intuitive at times.  I have seen on the occasional post and heard on the street and in fire stations around our nation, a certain level of frustration with the whole “customer service” mentality of running an emergency services organization.  And frankly, if you live in a community where they have bigger concerns than their fire loss (like in areas with high crimes rates, high unemployment, or any other major emotional issue), the definition of a quality fire department might be that of one that shows up when someone dials 9-1-1.  My point being, that although YOU desire your organization to be the best, it hasn’t necessarily carried over to your customer base (i.e.; taxpayers).  Unless you do a better job marketing your organization, don’t go expecting them to hand you money the next time you ask for it.

If you live in a community like the one I live and work in, there is a certain expectation that things will be the “best”.  But just what is the “best”?  Is it defined as the best because we say we are the best?  Or is your definition of the best backed up by quantitative data that supports your claim, by having significantly lower reaction times, or significant numbers of neurologically-intact post-resuscitation patients, or excellent customer satisfaction as measured by surveys?  Or is it that you have shiny trucks and nobody says you AREN’T the best?

I had a short discussion with my friend/colleague Lt. Tom today (the author of the Prehospital 12-Lead ECG blog) and it revolved somewhat around the definition of “better” and this blog by Godin came to mind.  The thing is, we don’t get to define what is “better”, the taxpayers do.  And if they want something a certain way, we have to be cognizant of that desire and fulfill it.  If we as experts in our field see it differently, it is incumbent upon us to do some education.  Crying about it isn’t going to help, and unless you can frame the discussion into something the public can really get their head around, don’t expect an overwhelming outpouring of support.  Tom actually showed me a presentation he was doing that was excellent and even I could see that what he was saying made sense and would be a benefit to the community.  Now it comes down to getting an audience.

If you aren’t taking the time to visit your taxpayers in the schools, in their civic clubs, at the nursing homes, and in any other method you can get the word out there, you shouldn’t be surprised when no one is overwhelmingly standing in your corner at budget time.  And in this time of economic crisis, you really need people in your corner.  This is the time when people have to realize that support of public safety is essential and new plants in the median can probably wait.

The only people to count on for this task is your own people and if you aren’t motivated by the prospect of sitting down and having lunch at the elder-care center, think about the lunch you’ll be choking down when your budget gets shot down by 10 or 15%.  If marketing your organization is distasteful to you, think of the alternatives.  Get out there and hit the trail and show your customers what “better” really is; an organization that cares about its community and is willing to go and meet them and show them what they need to do to make themselves more fire and disaster safe.  We all love fighting fires, but at some point, somebody has to pay the bills.  It’s time to grow up and do some advertising for your department and hope it is good enough to win over supporters.

Just Wanna Have Fun

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Did this get your attention?

Did this get your attention?

I started to title this, “Girls Just Wanna Have Fun”, but no matter what I did, that title wasn’t fitting really well.  Soooo, as you may be able to tell from the title, I just wanna talk a little bit about being serious and not being serious.  On any number of occasions, I (and a number of you) have ranted uncommented upon about firefighter safety, incident command, leadership, and any number of issues that are real, tangible concerns for the future of emergency services.  Hey, wake up; I said THE FUTURE.

In the meanwhile, in the opposite corner, and serving its purpose (and I don’t want to take anything away from these posts, because they’re apparently what “the people” want), are forums on “The Word Association Game“, with 2320 comments at last check,  and “Practical Jokes“, with 161 comments.  These are two forums on Firefighter Nation, if you didn’t know.

Now first off, I want to commend these authors, because they have generated traffic like you wouldn’t believe, and they did it without running a picture of a scantily clad woman on the first page (which is also a guarantee for thousands of hits) and I think maybe this is a lesson we all need to look at and appreciate for what it tells us.

When I am going on about a subject near and dear to my heart – let’s take funding issues for an example – I find it relatively interesting, but admittedly it lacks the firepower of say, Firegeezer’s article on helmet types.  Don’t be swayed by the 13 comments (which I would kill for, by the way), this baby is taking hits like nobody’s business.  But people are PASSIONATE about their helmets (as I am, as you might already know) and they are interested in hearing more about what others think about the subject.

This all brings me back to the issue of marketing.  I don’t know what I can do to make firefighter safety and emergency service innovations and leadership “sexy”, but I can probably make it more funny, and hope it gets your attention.  I even hope it gets you to pass it along to others.  I MIGHT even hope it gets you to say, “Hey, that made me think”.  But the goal of most writers is to evoke some reaction (or even better, ACTION) in their audience and it serves the purpose of educating or enlightening others and the author gets feedback, which is important in determining whether they should keep writing, or find something else to do like Sodoku.

How would you feel if you were instructing a class, and you said something you really found important, and the whole class just sat silently and stared back at you (”is this thing on?”)? You’d probably be saying to yourself, “Did they miss that?” or “What part of that didn’t they understand?”  I understand that it’s different here on the blogosphere, but it’s really not that different.  Ask any blogger and they’ll tell you, what they really crave, more than the millions we make writing these things, is feedback.

If we all found ourselves in a situation where we had a message to pass along, but no one was interested in hearing it, we’d find ourselves in the same situation many of us are in as we try to advocate for improvement and for a safer workplace.  Honestly, I already know a lot about what I should be doing to keep myself and my crews safe, but I think it’s incumbent upon me as an emergency service leader to pass this stuff along to anyone who wants to listen.  The catch is, we (and I’m speaking for many of the authors of that deeper, less entertaining stuff) want to know if anyone is listening and there’s only one way we can know this, and that’s through feedback. And in providing this, not only do we know if we are getting it across to you, we ourselves also are learning in the process how to be better communicators and we are learning from you all through your experiences.  Let’s hear what you have to say and let’s try to have fun in the process.

Places I Have Been

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So I was going to bed and I just wanted to look over the stats for Firehouse Zen.  You know, you all aren’t a really talkative bunch, so I do look over the numbers from time to time to see if I am reaching anyone (and maybe by looking at which pages are more popular, figure out what you all are interested in hearing me ramble on about).  Of course, I have a lot of fellow firefighters and EMTs from all over surfing in from Firefighter Nation (which if you haven’t come in that way, and don’t know about it, go check it out, as there’s a lot on there for everyone). Some of you have come in from my Twitter or my Facebook pages.

Firies in Queensland, Australia

Firies in Queensland, Australia

The other night I was finishing up writing an exhaustive after-action report on a multi-company incident for our department.  Our jurisdiction is built on a very eco-friendly philosophy (read: no trees were harmed in the building of this town) and so there is an acceptable amount of natural fuel around to burn.  But really, other than some of the forest preserves and parks, we don’t have any of those areas together in one heap and unbroken by a fire break (golf course), so you should keep in mind that “big brush fire” in our jurisdiction is really defined by the number of angry phone calls for smoke smells. Anyway, I digress.

The acquaintances I have made with blogging, however, are great. There’s a lot of you coming in from Dave Statter’s site and of course from Firegeezer.  There is some action coming over from my friend and colleague Tom at Prehospital 12-Lead ECG Blogspot, some hits coming over from The Kitchen Table.

But the really amazing thing (which just REALLY amazes me, if you can’t tell), is some of the places you all come from, and I wonder, just how amazing (there, I used it again) the Internet is, that someone on Hilton Head Island, SC, USA can reach out and talk to someone in Turkey and in Argentina.

Of course there are plenty of hits from North America and the Caribbean, as Canada and Mexico also have been checking in as well as the Bahamas and Jamaica.  And having actually traveled to Australiaon a work study, I met lots of firies over there as well and I have communicated before with some in New Zealand, especially through my US&R stuff.  I’ve got people logging in from the UK, France, Italy, Israel, and Portugal.  But having never been to Africa, and knowing that I am reaching people in places like Kenya, Angola (that’s probably my friend Mike), Nigeria, and Algeria is unbelievable to me.  And then there are those of you in Slovakia, Qatar, and Japan, places I never would have thought I would meet someone from.

I am so impressed mostly because I deeply desire the opportunity to learn from each of you what your fire and EMS is like, and about how you do things and how you see things.  I’m one of these people who, when they go to a foreign country, like to go to “where the locals go” and do the things the locals like to do (with the exception of eating sheep’s eyeballs or something).  I am just in awe of some of the local fire service traditions like those my buddy over at Planet Rescue have shared with me (he’s in Belgium).

 

We all do the same job and we all get up in the morning to deal with the same issues and as such, we are all in this together.  We all have to get up to go to alarms in the middle of the night and we all have to deal with the sick and injured.  We all share so much more than that which separates us, and we should embrace those similarities and our differences and learn about each other.

To The Easily Offended

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sctf1-tx-060aIn another post, I mentioned a great homily by Father Chris where he spoke about getting the message out (you know, THE Message).  I specifically discussed one of his points about how, when someone in today’s society doesn’t agree with you, the expectation is that they have a “right” to be offended.  How if you have decided you don’t want Christianity in your life, you have a right to be offended by the manger scene on the corner, or if someone says that they believe that ___ is a sin, people have a right to be offended that you are talking about religion.

I guess where I am going with this blog is that there are a lot of people who should pretty much lighten up about some things, but it seems to me there’s a few people who should also lighten up and get with the program about things like firefighter safety, or more accurately, accountability, use of IMS, and not sending people in to fight fires in “lost causes”.

It seems that whenever one of these subjects comes up, there are always one or two out there who say, “Hey, we’ve been doing it this way for years, and I’ve been fighting fires since you were in diapers, blah, blah, blah, blah.” (I wrote that because that’s about where I stopped listening).  I remember one particularly spirited discussion on NIMS and what a crock of crap it was and that members of the XYZ (read: big city) Fire Department, by God, have been doing it this way without that NIMS stuff and maybe you all shouldn’t be a bunch of sissies (that’s not the word he used), blah, blah, blah.

So I guess what you’re saying then, is that despite any meaningful adaptations there are from the way we did stuff to the way the rest of us are doing stuff (in the 21st century) all of it is pretty much useless and we should go back to fighting fires with buckets and grappling hooks.  That would be fine, except that building construction has changed significantly and you aren’t going to pull much thatch off the roofs in my neighborhood.  Or maybe using single 2 1/2-inch supply lines and booster lines is really okay, except that in my city, we have large properties with huge fire loads that give off mega-amounts of BTUs that you won’t overcome with that red garden hose.  And being grossly out of shape is okay, except that now we carry more equipment than we did before, including the fact that we are going to have to go up and down stairs wearing SCBA and the heat being produced by today’s burning couch and other contents far exceeds the heat output of fires in the 50’s and 60’s.

Maybe, just maybe, it’s time some of you dug some of the wax out of your ears and listened to the voices of today’s fire service, and if you can’t fathom why change can be good, consider maybe it’s you that needs to change (a change in profession, that is).  Learn more about where we are going by studying the traditions of our past, but realize that tradition is nice when it comes to parades and retirements, but it has absolutely no place in the field of modern combat we call the fireground.