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What Does It Take To Be A Firefighter Anyway?

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Being a firefighter is real work and not for the faint of heart. If dirt bothers you, go get another job.

We should make getting into the fire service at least as hard as trying to get into the NFL. If everyone wanted to be a firefighter when they were growing up, most of us also probably wanted to play football. The NFL has all kinds of hurdles to cross to get a job there: the Wonderlick, the combine, scouting, etc. In some fire departments, all you have to do is fog a mirror, and even then, I wonder if that is even a requirement.

When all hell has broke loose in our lives, who better to see than the fire department?  If the people we are recruiting can’t even solve the simplest of daily problems, what makes us think that at 0200 with the roof falling in on us that there will be sudden improvement in judgement and reasoning?  It again goes to my post of the other day about being cognizant of what we do and don’t know.  Some of these folks are so sure of what they think they know, that it makes them dangerous to those of us who know that we can’t possibly know everything.

Thus the survival instinct of the crustiest among us: situational awareness.  We know that with Murphy lurking around every corner and maintaining a skeptical eye on most every situation, we aren’t entirely surprised when things go wrong, because we figured that they would anyway.  It’s like some of the newer guys I talk to think that just because they studied it at the Fire Academy, it is going to go like the plan at every incident.  I don’t know how you teach someone to be a little less optimistic, but if we can figure out how to do that, we might get some of the problem licked.

But that isn’t all; there’s something to be said about the mentality of “heavy lifting” that escapes some of our new hires around the nation.  They seem to think that the problem is solved when we arrive and that it’s all going to be blood and glory.  Then they become disenchanted when they’re mopping up vomit off of Mrs. Smith’s kitchen floor after the rig has taken her to the hospital.  Our job requires us to tough it up and do what is necessary, whether we like it or not.

A little less bitching and a little more effort would go a long way.  Your truck isn’t running perfectly?  Well, sorry: For years I held apparatus together with duct tape and superglue.  Suck it up and do your job.  If something doesn’t work, roll with it.  I took a lot of pride in knowing that I could do whatever job necessary with whatever I had with me, or at least knowing where I could make something work in the meanwhile.  Nowadays it seems like if the least little thing goes wrong, people are throwing their hands in the air and giving up.

So here’s what it comes down to: We must figure out a way to test individuals for resiliency and determination, while also measuring their ability to understand that if they want the glory job, they should have probably worked harder for that baseball scholarship. There is no glory in our job.  Put away the wacker lights and the Bad-Ass Firefighter t-shirt and know your role.  If you aren’t out running calls, be grateful that you get to have a night of sleep and that no one became homeless last night because their house burned.  And if glory and fame is what you want, go form a posse and hang out with Lindsey Lohan or something.  We’ve got a job to do.

The Fixers

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How can we help you today?

Are you a fire department or are you an EMS service?  Do you do both?  The knee-jerk reaction I sometimes get was one coined by a previous chief, “We are an EMS agency providing fire service”.  In fact, it sounds so clever that there are a vocal few who like to throw that out there time and time again, like they were the ones who originally came up with the concept (they’re paramedics, so they’re a little biased, I’m sure).

Something I said in a much earlier blog bears repeating:  customer relations are essential for any department operating in this day and age.  There are those who continue to disagree with the use of the word “customer” when referring to those who use our service.  Respectfully, I also continue to insist that just because they don’t walk into your shop and buy something doesn’t mean they don’t have a choice in using your service.  Taxpayers may not be able to change providers, but with enough votes, they can radically change your organization.

The world can change overnight.  If you think the current model of how we provide service is going to last another 200 years, think again.  As our customers become more educated and expect more innovation from government, look for them to insist on ways we can do things better.  We need to continuously and constantly evaluate our direction and possibly even reinvent  our concepts in order to stay out front.  Good customer service revolves around recognizing the needs of our customers and using our skills, abilities and past experience to improve service quality and to provide excellent service.

As has happened over really the last thirty years, our industry has evolved into one that defies definition, one that more and more reflects all-hazard response.  I’m going to go on record to say that I’m even confused as to what to call us anymore.  There’s a famous paragraph in Report From Engine 82 (Dennis Smith) that I’ll paraphrase, because I can’t remember it exactly.

In this city, when you turn on a wall switch, you may or may not get a light.  When you turn a faucet, you may or may not get water.  If you pick up a phone, you may or may not get a dial tone.  But everybody knows that if you pull the handle on that red box, you WILL get a fire truck.

The purpose of my poorly remembered paraphrasing of that statement was to illustrate that times have not changed from when the book was published in 1972; just substitute “call 9-1-1″ for “pull the handle on that red box”.  But what we have become has, as we become EMTs and HAZMAT Technicians and Water Rescue Technicians and etc., etc.  I read “Report” cover to cover when it first came out (I was eight- I’m a good reader) and the context of that paragraph has stuck with me forever.  Dennis Smith points out in his story how the fire department was used to handle plumbing issues, to handle overdoses, and to handle pretty much anything up to and including, things that happen to be burning.

So back to customer service; what is our mission?  Why do we exist?  If your answer is, “To protect people from fire” or “To help the sick and injured”, I’d suggest that maybe you should reconsider all of those calls that don’t meet that definition as distracting you from that mission.  If you’re anything like me and the organization I work for, I’d say that not handling those calls is probably counter to the needs of your community.  And what your mission should really be, is defined by those needs.

When someone dials 9-1-1 (or whatever they dial in your community), they do so because they have a problem they can’t handle themselves (or should I say they don’t know how to handle), they don’t have the resources to handle the problem, and they don’t have anywhere to turn for an answer.  Obviously, you are saying, “Well, if my pipes are leaking, why wouldn’t I call the plumber?”  Again, think about the ENTIRE situation.  Maybe they can’t afford a plumber.  Maybe they can’t find a plumber to come out.  Maybe they are totally freaked out by the situation and not thinking clearly.  There are many answers to the question, but the long and short of it is, they trust YOU to help them solve the problem and YOU are the people they call.

So what I’m telling you is that our job REALLY is to respond to a request for help, gather facts about the problem, analyze the options, apply a solution, and ultimately, stabilize the situation.  We may not FIX the problem, but when we leave, things should at least be stable.  We really don’t need doctor-wannabes or adrenaline junkies for our job, what we need are people who can look at any situation and understand the situation, then apply creativity using the resources at hand (either on site or on that BRT you brought) to stabilize their situation.  And further along that line, we’re not asking these individuals to rebuild the house, we’re asking them to stop the forward progress of the damaging element (or disease process or whatever it is) and return some means of order to chaos.  We’re not building a piano here, we’re improvising and hopefully we’ll come out with something that can at least pass for a musical instrument of some sort.

What should our business be called?  What is it that we do?  How can we possibly have meaning in our life if we don’t have a label or title for our life’s ambition?  When I hear of the trash guy being called a “Sanitation Technician”  or a dog-walker a “Pet Care Specialist”, I wonder what title really defines what it is we do.  What it really comes down to is that everyone recognizes the title for your job more than you could ever know.  When someone asks me what I do for a living, I answer, “I’m a Firefighter”.  The knowing look on their faces and the subsequent questions about my job, my worst call, my most stupid call, etc. confirm for me that most everyone understands what our job is really all about.  Now the bigger goal is to get those of us who do it to understand that as well.

Science Is Your Friend

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While taking Honora to school a few days ago, Bob Edwards was speaking on NPR Radio with Chris Mooney and Sheril Kirshenbaum, the authors of the book, “Unscientific America”.  While the book apparently discusses “scientific illiteracy”, some of the commentary seemed applicable to what we currently endure in the fire service; clinging to tradition for tradition’s sake and the global ignorance of scientific findings that can improve our efficiency and safety.

The authors, in discussing their premise, suggested that the general populace isn’t stupid when it comes to science, they’re just disengaged.  The idea that they put forth is essentially that science needs to discover a way to get people to re-engage on the issues, which is not as easy as it might seem.  While the scientific community as a whole might not necessarily agree upon the ways to communicate their issues, for scientists and supporters of science to simply dismiss the “emotional side” (my quote) of others when it comes to scientific issues is turning their back on the problem.

In the early to middle parts of the last century, scientists were looked at as heroes.  Science brought us protection against disease; it brought us innovative fabrics and materials.  Science ushered in a nuclear age and took us to the Moon.  Science, however became pedestrian or became background noise.  Although Mooney and Kirshenbaum didn’t suggest it, I suggest that maybe we all began to take these accomplishments for granted.  Consider that every other time I upgrade my computer it becomes a third smaller and four times faster (and I seem to have to upgrade these bad boys about every two or three years).  While the laptop I am typing this on has 500 GB of storage, my first work computer back in 1988 had MAYBE a 120 megabyte hard drive.  Since I wasn’t so computer literate back then, I couldn’t even begin to tell you how much RAM it had.

While these technological miracles happen almost daily, maybe they’ve become a little too commonplace.  And of course, the unintentional wall established between science and the rest of us (maybe I’m a bad example) doesn’t afford any converts.  In fact, the authors discussed that Carl Sagan suffered considerable stigma from the scientific community because of his efforts to put science in a context others could understand.  The result was that he was considered to have “populist” (their quote) views and was somehow, not worthy of inclusion into the supporters of science.

What has happened is that science just isn’t as popular a subject.  Mooney stated that if you read the newspaper, “Science doesn’t beat the horoscope or the sports pages” among most people.  Along with the theory that your political view influences your perspective on science (I’d agree with that), especially in this day of deeply divided emotions about our nation and the people who run it, I’d bet that the thought of discussing some of these scientific endeavors (stem cell research, evolution, etc.) with some of your friends or family probably makes you uncomfortable, regardless of where you stand.  So it’s no question that science in many circles, isn’t exactly a hot topic of conversation.  In fact, unless you are surrounded by a bunch of like-thinkers, you might well avoid scientific discussion altogether.

So just as goes science as a discussion for us all, so goes the fire service for those of us within it.  Go to any firehouse and you’ll see some strong feelings on certain fire service topics.  For any of us to discuss deeply held beliefs about our fire service brings up some pretty raw emotion.  Depending where you sit on many of these issues, sometimes it is better to sit it out and watch the fighting than it is to engage.  Why is that?  Well, I know personally, while I don’t shy away from conflict, I am not interested in engaging in an all-out battle with anyone who just can’t see any side of the issues except the one they are on.  If I choose to remain open-minded and civil, so must you.  That doesn’t seem to prevent people from acting like assholes though (yeah, I said it).

Blogging and posting is a little unique.  The anonymity of being online seems to permit some of the less enlightened individuals to pipe up when they should probably just stick a sock in it and slink back to their corner.  Especially when I’m being lectured by some moron who has two or three years under his (or her) belt and all of a sudden, they are the subject matter expert du jour.  Since the privacy of the internet protects cowards and psychos from getting popped in the mouth if they cross the line, I’d just as soon focus on positive discussion, but it doesn’t seem to stop some of them.

The emergency service industry, as does the scientific community, must remain objective while considering the deeply held beliefs and traditions of those who came before us.  While it seems that logic should overturn any voodoo, the scientific community can’t be dismissive of the emotion attached to these beliefs, because they can be equally as powerful, and no scientist has really been able to explain that.

I’ve said before that I love the traditions of the fire service.  I come from four generations of firefighters and I am proud of that heritage.  But just as my grandfather and my father were renegades and agitating for change and improvement, so do I.  I’m happy to keep a roto-ray on the front of my engine, but I’m not so keen on rushing so quickly to a fire alarm that I flip a rig.  I guess that’s a tradition that seemed to occur a lot in the past that I’d just as soon leave behind.  And yes, there are some who still think that this is acceptable behavior, as do those who think risk/benefit analysis is for sissies.

If we really want change, we have to understand that it scares some people.  Being dismissive of their fears or their preconceived beliefs doesn’t bring them to us in harmony, it creates division.  Understanding how and why things do the things they do is just as important as understanding who we are and where we came from and how we got here.  Since most of you reading this already get “IT”, I’m probably preaching to the choir, but perhaps we can do a better job of reaching out to the dinosaurs and conveying our respect for the way things were done, as well as educating them on safe and effective practices.

Understand that although scientific exploration may bear out an idea and that idea is as right as rain, that same idea will remain locked up in your head somewhere if you’re unable or unwilling to frame the idea into something everyone can understand and eventually, embrace.  If I had the universal answer to all of our problems, I wouldn’t be sitting here asking you open-ended questions.  But it seems that the questions keep getting asked and we aren’t hitting on the answers.

As a brotherhood, we need to band together and discover what others have found before us.  That together we can work toward improving public safety while striving for our own safety as well.  That tradition is important, but it doesn’t supplant common sense.  And that science, in reaching out to find answers to our questions, has achieved a method of achieving logical approaches to many problems, but we have to sometimes choke back emotion and realize that improvement sometimes means walking away from the treasured, but flawed, reasoning of our past.

Ambition

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At Mass today there was a reading from the Letter of St. James that got me thinking: “Where jealousy and selfish ambition exist, there is disorder and every foul practice.”  It goes on to say, “Where do the conflicts among you come from?  Is it not from passions that make war within your members?”

It reminded me of several passages from the Tao Te Ching, one of which says: “Those on tiptoe don’t stand up, those who take long strides do not walk; those who see themselves are not perceptive, those who assert themselves are not illustrious.”

These are some teachings that have lasted centuries and what, exactly have we taken from them?  When I was younger, I wanted it all.  When I grew up and could have it all, it was hard at first for me to understand, but I realized that it wasn’t altogether worth it.  Power comes from within and can’t be seized.  If you let it come to you, it will.

Conflict comes from people wanting something.  The amusing part of that is those who have power will say all day long, “If you really want it, you have to let it come to you.”  I’ve found that to not exactly be true.  That concept relies on enlightened leaders seeking people who are also enlightened, and not on surrounding oneself with “yes-men” and deceivers.  Had I waited my whole life for people to come to me and ask for my help, I’d probably still be waiting.

Thus the neverending struggle between seizing opportunities and creating them;  I have put a significant amount of research into what it would take for me to get from Point “A” to Point “B” and in some cases, made it happen.  I’m happy to say, however, that a lot of what I have accomplished has actually come about because I didn’t walk up the backs of others to get where I am at.

Ambition is not necessarily a bad thing; being deceptive, manipulative, and doing things contrary to the good of the team and the public we serve is.  What we individually have as a vision of our organization is proper if it involves service to the people we are charged to protect and assist, and not if it involves the “benefits” of public service.  By those, I mean the “perks” of having a badge, importance in the community, and the ability to lord over others and speak down to people.

There is such a thing as being an advocate for those who have no power, for standing up and doing the right thing, even when the right thing requires going out of our way to do so.  The other day I was driving down the road in my chief’s wagon and saw a family broken down on the side of the road.  I also saw several other official vehicles (not ours, thank God) pass these people by.  Had I been going somewhere in a hurry, would I have stopped?  Maybe those other official vehicles had places to go and people to see.  I stopped and helped them out.  They were grateful but I didn’t do it for their gratitude, I did it because it was the right thing to do.

As leaders, are we interested in the chase for power?  Or what we can do with the power once we have it?  I was talking about money with my oldest daughter today and explained to her, what good is money if you already have what you need and you are more interested in accumulating “stuff”?  Wouldn’t it be a better idea to help others who are in need, or at least taking the time to do something nice for others?  Once we hit the mark we desired, as a company officer, or a chief officer, what will we do with that newly found power?  Will we share it with others and empower them?  Or will we use it to beat others down and tell them what to do and where to go?

Tribes

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I’ve been pretty busy lately so I haven’t been able to post.  Something about the end of summer, doing deliveries and computer stuff for my wife’s company, doing the initial planning and contacts for our annual Down Syndrome Buddy Walk, and of course, getting the kids back to school.  With all of that, something really important is also this weekend, the beginning of football season.

When I met my wife almost 20 years ago, I’ll admit, I was not as much of a college football fan as I was of the NFL.  But my very subtle leanings toward the Notre Dame Fighting Irish became pretty intense as a result of my wife’s having attended the University, as well as much of her family.  It was in becoming part of the Powers clan that I learned much more about the University of  ”Our Mother” and really more than what I saw on TV that I liked.  I learned more about what the University means to the alums (and to us “subway alumni”) because of their adherence to higher standards, standards that may not have recently evolved into winning on the football field, but standards that have resulted in producing people of integrity, faith, and dedication.

But this isn’t a blog about that.  This blog is about tribes.  The “tribe” that I am a member of, those of Notre Dame fans, is so because of what the University means to me.  It’s not because the number of games in the win column (although that’s nice), it’s because of what they stand for.  There aren’t names on the backs of their shirts because it’s not about the individual, it’s about the team.  The student-athletes at the Univeristy of Notre Dame are expected to graduate; they’re not just taking up a scholarship for the purpose of winning.  When I wear a shirt identifying me as a supporter of Notre Dame, it’s because of my pride in the school and the product it turns out; from the people I have met, those would be educated, compassionate, involved people.  I am proud of my association with the University, even if it is only as a supporter and not an alumni.

Why do people wear shirts or hats or anything with a logo on it?  Generally, it’s because they identify with the group or product that the logo represents.  People wear logos or get tattoos often because they are trying to send a subtle (or not so subtle) message; “I relate to this advertisement”.  People put stickers on their cars for the same reasons.  They are trying to say, more often than not, “I like what this represents”.

Why do we wear firefighter logos or tats?  Why do we sport “colors” even when we don’t have to?  I live in a resort community and often I’ll be shopping at the supermarket and see someone wearing a t-shirt with a FD logo on it.  I always ask- “You on the job?”  Surprisingly enough, some of them are not.

We identify with our fire service identity because it is meaningful to us.  If it were not, we would certainly not advertise it.  If we worked with the “Loser Fire Department”, something tells me we wouldn’t wear their shirt when we were off duty.  We’d probably wear someone else’s.  Or maybe we wear the shirt of another department simply because we identify with them as brother firefighters.  I have a shirt that is one of my most prized possessions, the shirt a Capitan Miguel of “Cuerpos de Bomberos y Rescate, Cancun, Quintana Roo” told a firefighter to take off and give to me when his own shirt didn’t fit me.  I can’t even imagine that happening here in the States and interestingly enough, the same thing happened to my brother in Dublin, Ireland.

So the short version of this is, if we are so proud to associate with each other as brother firefighters, why is it that we continue to battle each other over trivial items and fail to band together to achieve greatness?  Even when we realize that we have more in common than we don’t, we continue to bicker and we fail to get together to realize gains in important issues, like sprinkler legislation, fire prevention, embracing accountability and incident management strategies, and especially in firefighter safety.

Then, what makes things even worse, is when we have people who bring disgrace to what we value.  People who represent themselves as members of our brotherhood who do things contrary to our mission, by setting fires or calling in false alarms, because they are “bored”.  People who steal from their brother firefighters, and people who say they are something when they are not, and in doing so, short-change those who HAVE earned the right to wear the badge or the patch.  And of course, people who wear the colors but don’t train and don’t work toward betterment of of their team, people who are just filling a spot.

Although I never went to Notre Dame, I realize that when I am wearing a logo on my shirt that says I support Notre Dame, that in some small way, I do represent what that stands for, even though anyone with a few bucks can go down the street and buy one easily enough.  But when I am in a crowd and I see someone wearing something with an “ND” on it, I yell, “GO IRISH!” to them and in a lot of cases, the person ends up stopping and talking to me about the University, or this year’s team, or the last time they were on campus.  We have an immediate friendship because of our common interest and of course, our view as to what is good about our “team” is often something we share.

When you are wearing your colors, your fire department colors, are you saying something good about your organization?  Are you trying to tell others that you are proud to be associated with that group? Or worse, are you ashamed to be wearing anything identifying you as part of your organization because of what they are and what they stand for?  if so, perhaps you should consider associating yourself with a different team.  I think if you wear the colors, but constantly bad-mouth the organization, then you probably should look really hard at what it is that you think the team is about and ask yourself if you really do want to continue being associated with that group.  Maybe it’s a message to move on.

We don’t wear items that associate us with things we detest.  We may not be completely in love with whatever it is that we happen to be wearing, but I can reassure you, no one wants to wear ANYTHING that has any identification with something they hate.  So if you like it enough to wear it, and that patch happens to be the trademark of the organization you are a part of, shouldn’t you be doing whatever it is that YOU can do to make that team better, or at least showing that you endorse what that group is all about?

When I put on a blue t-shirt that happens to come from your organization, I can reassure you, I wear it because I have a lot of pride in the fire service, enough pride that when someone says to me, “You on the job?”, I say back, “Yeah, I’m a firefighter”.  How many other jobs are out there where people do that?

Innovation Distinguishes Between Leaders and Followers

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Safely chocking those wheels.

Safely chocking those wheels.

If you didn’t know, that’s a quote from Steve Jobs (I didn’t).  I was sitting in the office of our Deputy Chief/Ops, reading a magazine while he finished up a meeting, and I saw that quote.  I liked it a lot and wanted to share it with you.

The quote was being used by David White, the editor of Industrial Fire World, in this month’s editorial, where he is discussing “evolution vs. intelligent design”.  His point was that while it is fantastic we have these newfangled radios and all, they’re really not worth anything if we can’t talk to anyone on them because they’re too complicated to use. What’s more, while we have been wrestling with interoperable communications for eons (I mean, look at the Tower of Babel and all), we have another situation that merits a technological solution: tracking firefighter location inside a burning structure.

While some of this stuff is a little out of my immediate reach, there are tools used daily around us that don’t get used to their full efficiency.  Take for example, that little bundle of software you probably have on your computer right there in front of you.  If you’re like me, you have some sort of office pack with a word processing application, a spreadsheet application, and a database application.  In most total office packages, I would surmise that they are interoperable between each other.  I’d be willing to bet you that most fire stations these days have computer workstations and in each of those you also have some sort of interoperable office pack.

How many of you are proficient at using these programs, not just as stand-alone applications, but in concert with one another?  Can you create a table in Excel and transfer it to Word?  Can you create an Access database and then query it to get information, then export it to Excel to create graphs and tables for presentations?

I was at a “presentation” the other day, and the person was trying to influence a governmental body into giving their project funding.  While the speaker was disorganized, what was more appalling is that in this day and age, there weren’t any supporting slides or visuals to reinforce their points.  There’s that whole theory of how much you retain by hearing and seeing something in comparison to just hearing it or just seeing it that you learned in Instructor I (one more reason for requiring this kind of a course as a pre-requisite for Fire Officer I: it teaches you how to communicate to an audience).  You’d think that by now someone might have retained that information themselves.  If you care enough about your project that you’re willing to get up in front of a whole bunch of people to discuss it, why wouldn’t you try to SELL it?

If you want to be a leader, it’s not just about surviving, it’s about EXPERIENCING.  You have to stretch and pull, not push.  You don’t see the lead climber at the back of the pack, do you?  They’re the one forging the way, finding the path, and establishing the precedence.  You have to get out ahead of people to lead them and the way to do that in places other than on the battlefield is to be innovative and thinking about new ways to do things, and learning and finding out the better way up, not by taking the same path everyone else takes.

To be a real leader requires creativity and more than anything, the ability to manage in a dynamic environment.  If you are willing to be flexible and change with the conditions that present themselves, people will look to you for the answers when they don’t have them.  This isn’t just from your subordinates, either, this will very likely come from your superiors as well.

There’s a question I once heard on The West Wing, “Would you rather be ‘The Man’, or ‘The Man that The Man Goes To’?”  If you are a subordinate who desires to be considered a leader (or wishes to have real influence), consider that premise.  I hear from people all the time who complain that they wish their boss was a better leader and I always say, “Why don’t you fill that spot?”  Leadership abhors a vacuum.  If the appointed or legitimate leader fails to lead, someone will.  If that place is filled by you, insure that you cement your value to the boss and the rest of the crew by being a positive, motivated, seeker of truth and knowledge.

If you care enough about your job that you want to lead, you should consider that leading requires more effort than following. A lot of that effort is learning how to be ahead of everyone else in the pack, especially when it comes to improving your condition and by employing creativity to do a safer and more effective job.  Be proactive and be the best at what you do.  if you do that, I can reassure you, with a good attitude, people will come knocking on your door for the answers.

Cellular Dependency

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Hilton Head Island Engine 7 at truck fire

Hilton Head Island Engine 7 at truck fire

It wasn’t really by design, but the last time I was in Atlanta, I found that I had some problems getting my e-mail on my fancy smart phone.  Likewise, on this occasion when I spent a few days in “The City Too Busy To Hate”, my “missing” status this week evolved into a few days of real time with my family.  As far as being away went, other than a boneheaded move in leaving my wife’s laptop unattended on top of luggage (while my 3-year-old daughter lurked nearby- things didn’t end well), it was a beautiful weekend with my wife and children.  The weather in Atlanta was amazing, the hotel and staff excellent, and best of all, the smart phone silent.

Interestingly enough, the homilist at Mass on Sunday reflected on the same thing: Even Jesus needed a break.  You know the story: Jesus asks His entourage to go ahead after a hard day’s work and prepare a place away from the huddled masses where He could rest, only to find someone leaked the plan and when Jesus arrived, there were plenty there waiting.  Of course, Jesus goes on to have pity on these “sheep without a shepherd” and goes back to work.

While I’m certainly not even in the slightest comparing my situation to Jesus’ situation, the point is that even the most important people in the world need to step away from time to time, so really, who am I to believe that the world will come apart if I shut off the phone for a while?

There’s a certain amount of imbalance in our lives, especially for those of you who like me, are always picking up a new thing they want to share and work with.  The problem is that in our doing so, we forget that we need an opportunity to recharge and step back for a while.  If anything, you can chalk it up to needing fresh perspective.

So you’ll have to accept my apology when I keep this one short, as my daughter wants me to teach her how to make fried chicken.  After that, I’ll check the e-mail.

I Wanna Be A Libertarian

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mod abf slidell (7)For the most part, I consider myself a Libertarian in that I’d just as soon the government not tell me what to do.  In some aspects, I guess, I’m pretty conservative in my values, so I’m a little Republican, and I like the idea of people on welfare getting off of it someday, especially since I had to eat a lot of PBJs and continue to drive a car with 100k+ miles on it to afford the house we live in (but that’s called choosing your priorities).  And although I’m all for funding the arts, I’m pretty sure I don’t want to fund anything called “Piss Christ”. 

Socially, I guess, I’m pretty Democratic.  While I want people off of welfare eventually, I’m also realistic in that there are people who really need help.  I also believe that just because I believe in certain things, others do not.  Just as soon as I would never force anything down your throat, though, I’d just as soon you didn’t force me to either.  So I’m all in favor of saying “One country, under God” and courthouse lawn manger scenes, in season, of course.

Our government should help when it can and stay out of our business when it can not. But when public safety is involved, time and time again the public has shown it can’t be trusted to do what is right for their neighbors, so there are times when the government should really step in and set things straight.

What am I talking about?  Well, in Breckenridge, Colorado, an ordinance was passed to create a defensible space between properties.  While some people see this as a sane thing to do, others think that it infringes upon their rights.  As I see it, it is the right to have highly combustible timber and brush leading right to your home (or your neighbors), and then, I guess, your right to bitch about it when it catches on fire and the fire department is overwhelmed trying to help all the other Libertarians in your neighborhood.

Now, I don’t for a minute think all these people are Libertarians (nor do I care, and the same for any other political affiliation, just bear with me), but there really does come a time when the common good trumps that of your personal rights.  Call it a slippery slope, but you know, as much as I embrace your religious rights, I don’t see a problem with being able to see your face when you enter a public building.  And I as much as I believe in my First Amendment rights, I think race-baiting and hate speech should be banned, because it is apparent some people lack a certain amount of civility.

When we in emergency services make proposals for public safety, we should always consider the effect we have on individual rights.  The decisions we make really do affect those rights, but so long as we are using good logic in doing so, the public has to understand that we need a LITTLE HELP sometimes.  If you choose to exercise your right to build right up to the interface, you are going to have to give us a little break when we ask you to cut back the forest from your house a little.  When we tell you that you need to leave your home because the fire is heading in your direction, trust me, if I could leave you in place, I would, because frankly, you’re just going to get out there and tie up the highway and gawk and get in my way instead of evacuating anyway, so I’d just as soon leave you there.  I do, however, realize that leaving you to burn up in your property, regardless of your individual rights, is going to land me in court because I left you to do what you wanted anyway.

How do we take into consideration individual rights versus the right to protect people from themselves?  By educating people, and sometimes that requires bold and candid speech.  It is this exact kind of speech that politicians hate, because it shakes up the status quo.  So long as the populace is happy, the politicians are happy and it’s a lot less work.  When we make decisions to cut back trees or not to respond to calls for help at a certain windspeed during a hurricane, or to evacuate people from harms way, it certainly upsets people and they take that moment to complain.

We have to make the grown-up decisions, though; it’s why we exist.  Sometimes it’s best to leave things be, but sometimes you need to point out to people that their decisions could very well result in injuries and fatalities.  If people can’t see their way through those choices, then maybe we should just restrict our response to help them when all Hell breaks loose.  After all, we wouldn’t want the government to interfere with your life, would we?

I Had A Vision

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IMG_0631I woke up this morning with an idea for emergency services that is already a reality.  It’s funny about technology in our business; innovation driven by the private sector and the military is implemented and has probably run through four or five revisions, then we look at it and say, “Wow, this is amazing technology!” while the others have likely moved on.

I was thinking about the use of RFID, or “radio frequency identification” for you non-geeks out there.  Now while we have discussed the use of RFID for personnel accountability (which you could embed in your credential we have been beating on about over the last month and I have decided to let rest for a bit), where as you pass through a checkpoint at an incident, the RFID chip would log you in, plus pertinent data, and make it much easier to manage the locations of your valuable assets (that would be your people).

But another application that private industry and the military have used RFID for is for logistics management.  For a while I have gone on in our department about the use of bar coding to produce a reliable determination of asset location (if you can’t scan the code, the item is obviously not there).  But in the case of RFID, what I was thinking is that you could have a portal- like at the bay doors- that would scan your vehicle, with all of the RFID-chipped tools and assorted equipment, and tell you what was there and what wasn’t.  While you were at it, you could actually tell WHICH item it was; for example, the generator on your engine is Acme Fire Department Generator #3.  Well, Generator #3 is due for maintenance.  Or Generator #3 was swapped out at your last preventative maintenance cycle and you actually have Generator #21.  And your Maintenance/Logistics folks just happen to be looking for Generator #21 because it has to have a whatsit retrofitted.  You see where I’m going with this?  You could actually know if Engine 1 went out the door with everything on it or not.

If your department is anything like my department, and your firefighters anything like my firefighters, you are asking, “isn’t this going to be expensive to replace when we break the chip?”  You all know that if you put a firefighter in an empty locked room with two ball bearings he will break one and lose the other.  Well, if this stuff is ruggedized enough for the military, it’s likely that it will last at least a week in a fire station.

The sad part is, like I said, this is stuff that has been out there for a while.  But do YOU know about it?  Can you advocate for change and improvement if you don’t know what kind of change and improvement we are capable of?  What other ideas do you see being used in everyday life that have an application to our jobs?

Firefighting as Asymetrical Warfare

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2005-1139There used to be a day when warriors considered it less than chivalrous to take cover or to shoot from a prone position.  Most of us in this millennium probably would never consider it a good idea to stand up and march forward upright into a withering hail of bullets unless we were certain we wanted to end it all right there.  While Napoleonic tactics continued to be used on the battlefield well into the 1900′s, for centuries, experts in the art of warfare were aware that when fighting a battle with an enemy that had a decided advantage, less than conventional tactics had to be applied.

As anybody who has ever been in the military knows, the one of the least preferable places to engage the enemy is on his own ground.  This is especially true in urban warfare, where going house to house can bring on any sort of undesired surprise.  Again, marching down the street in perfect formation, wheeling into position to the left or right, and moving forward to the center of the contested area is likely going to result in a heavy body count.

The advantage for the opposing force utilizing unconventional tactics is surprise; your force doesn’t know where or when the attack will come, you are unfamiliar with the terrain, you are unfamiliar with the weapons that will be used against you, and the attack is most likely going to come where your units are concentrated and have little ability to maneuver or escape.

Likewise, as we engage a fire in a building, especially in commercial occupancies, we have a disadvantage in that we are relatively unfamiliar with the layout, we may or may not be familiar with the fire load and the construction, and we don’t know for sure how long the fire has been burning, where it has extended to, or what components have been impacted.  We can get good reconnaissance when we do our preplans, but even then, unless it is a building you are in routinely, you probably aren’t going to have a good feel for the “terrain”.

Nonetheless, we have some holdouts in the fire service who continue to embrace the romantic image of the valiant firefighter, bolt upright, dashing into the flames with no regard for his own safety, and emerging unscathed with babe in arms, to the cheers of the crowd.  And before some of you haters out there begin to judge, realize that I come from four generations of these, of whom I am extraordinarily proud to be descended from.

And although I’m okay with that image in my heart, there’s a point where my head takes over.  Because while there is a certain amount of adrenaline surge in the glory of headlong engagement with the enemy, my years of education and experience kick in and I realize that I am locked in mortal combat with an enemy that has a decidedly favorable advantage.

If I choose to ignore the risks involved to the point that only the mission matters, if we had an unlimited amount of resources with which to throw at the enemy, maybe that would be okay (stick with me, now).  I don’t know about your department,  but in my department, we would have a limit of about one dead firefighter before things get a little crazy on scene (I’m being facetious; I hate to spell that out, but I’m heading off the hate mail).

There is nothing wrong with that image of valor I discussed before, but as I said in my earlier post, misusing the resources we have been allocated, of which losing personnel would be probably the most severe (at least it would be in my department), is a seriously poor contribution to minimizing the disaster and bringing it under control.  In fact, in most cases, it exacerbates it.

In no way should my opinion be construed as being against taking risk.  Risk is part of my job and if God strikes me down while taking what I considered to be a good risk versus an appropriate return, than so be it.  But risk to the exclusion of common sense isn’t valiant, it’s stupid.

Most of the firefighter deaths in this nation don’t come from valiantly charging into a burning building to save a life.  Most of them come from preventable issues, like cardiac-related incidents and motor vehicle collisions.  And while I mourn my fallen brethren just as terribly whether done on scene or in training, my job as a responsible emergency service leader is to insure that we aren’t throwing away souls toward lost causes or through poor judgement.  I know my family is appreciative when I come home intact, and so should yours be.

Saying you are for doing the job regardless of the safety aspects isn’t manly, it’s irresponsible.  Being cognizant of safe working practices doesn’t mean I stand outside a building and tremble when I roll up on a structure fire, but it does mean that I look at the fire progress, the extent of involvement, the building construction, and the likelihood of interior tenability (among other things) before committing my personnel.  Realize that this comes from a guy who has charred several helmets off the top of his head in his day and has had his share of hairy saves.  And I loved riding the tailboard just as much, if not more, than any of you out there as well.  But there comes a time when you look at what you are doing, and remember how close you came to throwing everything you had at the fire, only to have the insurance company write it off and be out there with a track-hoe the next day, hauling your “saved” building into a dumpster.

As Chris Naum says in his post on The Kitchen Table, there is a place in between overly cautious and overly aggressive that the good firefighters take their place in the line.  I ask that you consider that location and mark it out, and strive for the use of thorough size-up, sound tactics, and reasonable safety measures while remembering that there are more out there who depend upon you than just that victim.  Don’t throw everything you have at a situation you can’t win.  Choose your battles through knowledge and skill, and do the best you can do.

Let's Take an Unemotional Look at the Problem

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webimg_0912While I have been pursuing the discussion on The Kitchen Table only peripherally as I have been very busy lately, I noted an undertone of something that I guess has nagged at me for quite some time.  After thinking about it for a few days, I realized that the issues could actually be approached from a very pragmatic view which I’d love to share with you all today.

Let’s just clarify some statements.  I was not at FDIC for the big discussion, so I am only acting on what I am reading.  But let’s just say that the argument that some organizations are too worried about safety and are not pursuing fires aggressively enough, and are therefore doing a disservice to their communities is a valid one.  And let’s also bring into play another thing I keep hearing, that it is ridiculous to refer to the people we serve as “customers”, as also valid, although I think that customers is a better term for them than some of the other names I have called them under my breath at 0400.  But I digress.

So then, what are they?  Well, I guess the best thing to say is that they are “taxpayers”.  After all, our service is largely supported by tax revenue in one way or another, so I think that is probably a pretty accurate definition, although I could argue that some of them aren’t paying taxes and maybe should be deserving of no service, but then again, I digress.  Let’s say that even in a community that supports a robust volunteer response agency by way of donations only, the citizens and other potential users are in some form or fashion, paying for a service in which they expect some competency, timeliness, and efficiency.

As users of funds that don’t belong to us (they belong to YOU, the taxpayers), I would expect that you probably hold us (the emergency service providers) to a higher expectation, simply because on a daily basis, you don’t use our service.  Therefore, you continue to pay fees, taxes, and donations in the hope that, God forbid, if you needed us, we would come.  And if we did come, we would be prepared, equipped, and with sufficient resources to bring the disaster to bear.

Furthermore, I would expect that as a taxpayer, you expect any funds expended would be done so in a responsible manner.  You would expect some financial discipline, that the agency would be responsible and accountable, and that any real property and other assets would be lovingly cared for and maintained, just as if it belonged to someone else.  Because you know what, THEY DO.  Those red trucks and your uniforms and everything else was paid for by someone else (in most cases).

Likewise, if I, as a taxpayer, saw you doing something irresponsible with those assets, I’d be upset, regardless of how right you thought it was.  If you were using those assets recklessly, I’d suggest that perhaps you should consider that I worked very hard to acquire the funds with which I surrendered to you for the purpose of protecting my community, and I’d rather that you used good judgement in how you used that asset.  Just as I’d hope none of you would drive an engine into a burning building to put the fire out, I’d ask that if you did see some compelling reason to do so, that maybe you would share it with me so I too, could be enlightened and could understand.

Therefore, when I (as a Battalion Chief for the organization I work for) am given a certain number of assets, paid for by you the taxpayer, entrusted to care for and to use prudently, efficiently, and competently to provide emergency service, I take it VERY seriously.  I am, believe it or not, a pretty conscientious guy.  And when those assets include, but are not limited to, a station, an engine and truck company, a bunch of expensive equipment, and most importantly, the eight people assigned to those companies, I am called upon to use the best judgement and skill to bring those assets together to create a life-saving, fire-kicking, roof-chopping machine.

However, if I (as the BC), fail to take a reasonable assessment of each situation in hand, and determine the real problem, the cost involved, and the efficacy of the plan using the assets I have, I am negligent in my duties as a steward of the public trust.  I would hope that the fire service has come far enough that you all see yourselves as better than cannon fodder, but I really think that sometimes, the thought that we aren’t anymore, troubles some of you.

If I have a life that needs to be saved, I will risk a lot to save a lot.  If I have a reasonable expectation that to take a little risk, I can make a significant difference in the outcome of the emergency, I will weigh my options against the risk and put my plan into effect if so moved.  But I absolutely refuse to believe that in this day and age, with insurance companies condemning a structure in which firefighters died saving, that this is a GOOD thing, well, if not for the emotional attachment I have to my brother firefighters, as a steward of taxpayer funds, I’d suggest that it is neither wise, prudent, efficient, etc., etc.  In fact, now that I have opened us up for the possible long-term care of injured firefighters, the possible loss of civilian lives, the possible lawsuits, the unbelievable amount of time that will be required investigating the loss, and the mounds of paperwork, my decision to do so would be such that any reasonable individual would take one look at it and say, “What were you thinking?”

Again, taking the emotional aspect of it out of play, people screamed bloody murder about a plane flight over New York that cost the taxpayers over a quarter-million dollars (not to mention the sheer stupidity of the decision, but again, I digress), think of how angry taxpayers would be if you said that you just chucked several million dollars out the window in insurance claims, medical bills, replacement personnel, and overtime to deal with this problem? 

Hey, if you don’t want to approach safety from an emotional and traditional standpoint, then don’t.  But as a responsible supervisor of taxpayer funds, failing to approach this from a purely pragmatic standpoint, is more than just foolish, it is irresponsible.

Let's Take an Unemotional Look at the Problem

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webimg_0912While I have been pursuing the discussion on The Kitchen Table only peripherally as I have been very busy lately, I noted an undertone of something that I guess has nagged at me for quite some time.  After thinking about it for a few days, I realized that the issues could actually be approached from a very pragmatic view which I’d love to share with you all today.

Let’s just clarify some statements.  I was not at FDIC for the big discussion, so I am only acting on what I am reading.  But let’s just say that the argument that some organizations are too worried about safety and are not pursuing fires aggressively enough, and are therefore doing a disservice to their communities is a valid one.  And let’s also bring into play another thing I keep hearing, that it is ridiculous to refer to the people we serve as “customers”, as also valid, although I think that customers is a better term for them than some of the other names I have called them under my breath at 0400.  But I digress.

So then, what are they?  Well, I guess the best thing to say is that they are “taxpayers”.  After all, our service is largely supported by tax revenue in one way or another, so I think that is probably a pretty accurate definition, although I could argue that some of them aren’t paying taxes and maybe should be deserving of no service, but then again, I digress.  Let’s say that even in a community that supports a robust volunteer response agency by way of donations only, the citizens and other potential users are in some form or fashion, paying for a service in which they expect some competency, timeliness, and efficiency.

As users of funds that don’t belong to us (they belong to YOU, the taxpayers), I would expect that you probably hold us (the emergency service providers) to a higher expectation, simply because on a daily basis, you don’t use our service.  Therefore, you continue to pay fees, taxes, and donations in the hope that, God forbid, if you needed us, we would come.  And if we did come, we would be prepared, equipped, and with sufficient resources to bring the disaster to bear.

Furthermore, I would expect that as a taxpayer, you expect any funds expended would be done so in a responsible manner.  You would expect some financial discipline, that the agency would be responsible and accountable, and that any real property and other assets would be lovingly cared for and maintained, just as if it belonged to someone else.  Because you know what, THEY DO.  Those red trucks and your uniforms and everything else was paid for by someone else (in most cases).

Likewise, if I, as a taxpayer, saw you doing something irresponsible with those assets, I’d be upset, regardless of how right you thought it was.  If you were using those assets recklessly, I’d suggest that perhaps you should consider that I worked very hard to acquire the funds with which I surrendered to you for the purpose of protecting my community, and I’d rather that you used good judgement in how you used that asset.  Just as I’d hope none of you would drive an engine into a burning building to put the fire out, I’d ask that if you did see some compelling reason to do so, that maybe you would share it with me so I too, could be enlightened and could understand.

Therefore, when I (as a Battalion Chief for the organization I work for) am given a certain number of assets, paid for by you the taxpayer, entrusted to care for and to use prudently, efficiently, and competently to provide emergency service, I take it VERY seriously.  I am, believe it or not, a pretty conscientious guy.  And when those assets include, but are not limited to, a station, an engine and truck company, a bunch of expensive equipment, and most importantly, the eight people assigned to those companies, I am called upon to use the best judgement and skill to bring those assets together to create a life-saving, fire-kicking, roof-chopping machine.

However, if I (as the BC), fail to take a reasonable assessment of each situation in hand, and determine the real problem, the cost involved, and the efficacy of the plan using the assets I have, I am negligent in my duties as a steward of the public trust.  I would hope that the fire service has come far enough that you all see yourselves as better than cannon fodder, but I really think that sometimes, the thought that we aren’t anymore, troubles some of you.

If I have a life that needs to be saved, I will risk a lot to save a lot.  If I have a reasonable expectation that to take a little risk, I can make a significant difference in the outcome of the emergency, I will weigh my options against the risk and put my plan into effect if so moved.  But I absolutely refuse to believe that in this day and age, with insurance companies condemning a structure in which firefighters died saving, that this is a GOOD thing, well, if not for the emotional attachment I have to my brother firefighters, as a steward of taxpayer funds, I’d suggest that it is neither wise, prudent, efficient, etc., etc.  In fact, now that I have opened us up for the possible long-term care of injured firefighters, the possible loss of civilian lives, the possible lawsuits, the unbelievable amount of time that will be required investigating the loss, and the mounds of paperwork, my decision to do so would be such that any reasonable individual would take one look at it and say, “What were you thinking?”

Again, taking the emotional aspect of it out of play, people screamed bloody murder about a plane flight over New York that cost the taxpayers over a quarter-million dollars (not to mention the sheer stupidity of the decision, but again, I digress), think of how angry taxpayers would be if you said that you just chucked several million dollars out the window in insurance claims, medical bills, replacement personnel, and overtime to deal with this problem? 

Hey, if you don’t want to approach safety from an emotional and traditional standpoint, then don’t.  But as a responsible supervisor of taxpayer funds, failing to approach this from a purely pragmatic standpoint, is more than just foolish, it is irresponsible.

Telling The Story

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south-beach-villas-6There’s all kinds of supporting documentation regarding the differences in simply sending a message and telling a story.  In doing the research for a paper I mentioned earlier on this blog, I found that some companies like 3M and Nordstrom used the art of telling a story to deliver their vision instead of simply outlining their goals and objectives.  USA Today ran an article on the use of storytelling in the boardroom back in 2004, and there’s a good article on Brandchannel.com breaking down the whole concept of storytelling. 

I probably don’t use storytelling enough, but instead I consciously try to break things down into analogous bites that people can get their heads around a little better.  In either case, getting your message out to your audience, be they firefighters, EMTs or the public, isn’t just the effort of writing down some bullet points and hoping they get the idea, it’s taking the idea and putting it into a context they can relate to, and giving them information they can use and share with others.

There is a reason why we can re-tell a joke we haven’t heard in years and funble sometimes with our phone number.  The joke has context and we can relate to the story somehow, but our phone number, well, is just a number.  But if you have difficulty remembering the number, try breaking it down into a story: the number 278-3324 for example.  For me, the first three digits, 278, are the main drag in my community.  33 is the number on the Rolling Rock bottle and 24 is my father’s first fire department ID number.  By putting these together into a little story in our head, we can remember it.  We can do this with other things as well: The five Great Lakes are “HOMES”; Huron, Ontario, Michigan, Erie, and Superior.

Take your mission statement for example.  Unless it’s a short phrase (which it should be anyway), can you remember it verbatim?  Maybe you should convey your message in a short bite and use some storytelling to translate what exactly it is you are trying to demonstrate and the direction you want your organization to move in.

We have an excellent homilist at my church, Deacon Joe.  Instead of getting up there and lecturing, he tells a story, and people can walk out of the Mass and recount that story, maybe not exactly, but they get the overall message.  You can see people leaning forward and focusing intently on what he is saying.  They laugh at the humorous parts and they can be seen nodding in agreement at some of the more salient points.  He does a great job of getting that week’s message across to his audience.

The next time you have an important message you want your intended audience to really understand, do a litle experiment; tell a story and see if people can recount what it is you are trying to get across more readily.  Maybe by doing so, you might be able to get people to understand in a way they never experienced before, or at least since their childhood.

It Can't Happen Here

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From yesterday’s Island Packet (my local newspaper, of all places), something poignant to discuss: If at any point in your career you convince yourself “it can’t happen here”, I’ll say to you “it’s just a matter of time”. 

 

Two people were arrested on the Island for child abuse when they left their two year old in their apartment with a pot on the stove and a lit candle.  Had either of these two hazardous conditions gone to their ends (the candle or the pot), my department might well have been fighting a fire and finding an unattended child in our primary search which hopefully, would have been found in time to be saved.

 

As it was, the child awoke and left the house (so which is worse, your home burning down or your two-year old wandering the neighborhood?).  Having a two year old, I know that if I take my eyes off her for a moment, she is likely to cut her sister’s hair or hack the National Security Agency’s mainframe, so I try to at least keep her in my peripheral vision at all times.

 

I don’t have any more facts than reported here, but I’m positive these are not the only two parents in our jurisdiction who aren’t going to the Parental Hall of Fame, so the question exists; How many other children are in hazardous situations like these on a daily basis?  How often do we go to “smells and bells” and expect it to be a nuisance alarm.  My point- complacency kills, which is something we have been telling everyone for years- believe it or not, the next one could be the real thing.

 

Treat every call with the seriousness and importance required and remember that as emergency service professionals, our job is to serve the public efficiently and expediently.  And while I’m at it, staying safe is one way that we can insure that both of those things happen as well.

 

Take the time to think about the possibility that the next call might be the one we talk about for years.  Make sure everyone in your organization is doing everything they can to insure that they will be talking about it as one of the department’s greatest moments and not as one of your biggest failures.

It Can't Happen Here

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From yesterday’s Island Packet (my local newspaper, of all places), something poignant to discuss: If at any point in your career you convince yourself “it can’t happen here”, I’ll say to you “it’s just a matter of time”. 

 

Two people were arrested on the Island for child abuse when they left their two year old in their apartment with a pot on the stove and a lit candle.  Had either of these two hazardous conditions gone to their ends (the candle or the pot), my department might well have been fighting a fire and finding an unattended child in our primary search which hopefully, would have been found in time to be saved.

 

As it was, the child awoke and left the house (so which is worse, your home burning down or your two-year old wandering the neighborhood?).  Having a two year old, I know that if I take my eyes off her for a moment, she is likely to cut her sister’s hair or hack the National Security Agency’s mainframe, so I try to at least keep her in my peripheral vision at all times.

 

I don’t have any more facts than reported here, but I’m positive these are not the only two parents in our jurisdiction who aren’t going to the Parental Hall of Fame, so the question exists; How many other children are in hazardous situations like these on a daily basis?  How often do we go to “smells and bells” and expect it to be a nuisance alarm.  My point- complacency kills, which is something we have been telling everyone for years- believe it or not, the next one could be the real thing.

 

Treat every call with the seriousness and importance required and remember that as emergency service professionals, our job is to serve the public efficiently and expediently.  And while I’m at it, staying safe is one way that we can insure that both of those things happen as well.

 

Take the time to think about the possibility that the next call might be the one we talk about for years.  Make sure everyone in your organization is doing everything they can to insure that they will be talking about it as one of the department’s greatest moments and not as one of your biggest failures.

Just Wanna Have Fun

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Did this get your attention?

Did this get your attention?

I started to title this, “Girls Just Wanna Have Fun”, but no matter what I did, that title wasn’t fitting really well.  Soooo, as you may be able to tell from the title, I just wanna talk a little bit about being serious and not being serious.  On any number of occasions, I (and a number of you) have ranted uncommented upon about firefighter safety, incident command, leadership, and any number of issues that are real, tangible concerns for the future of emergency services.  Hey, wake up; I said THE FUTURE.

In the meanwhile, in the opposite corner, and serving its purpose (and I don’t want to take anything away from these posts, because they’re apparently what “the people” want), are forums on “The Word Association Game“, with 2320 comments at last check,  and “Practical Jokes“, with 161 comments.  These are two forums on Firefighter Nation, if you didn’t know.

Now first off, I want to commend these authors, because they have generated traffic like you wouldn’t believe, and they did it without running a picture of a scantily clad woman on the first page (which is also a guarantee for thousands of hits) and I think maybe this is a lesson we all need to look at and appreciate for what it tells us.

When I am going on about a subject near and dear to my heart – let’s take funding issues for an example – I find it relatively interesting, but admittedly it lacks the firepower of say, Firegeezer’s article on helmet types.  Don’t be swayed by the 13 comments (which I would kill for, by the way), this baby is taking hits like nobody’s business.  But people are PASSIONATE about their helmets (as I am, as you might already know) and they are interested in hearing more about what others think about the subject.

This all brings me back to the issue of marketing.  I don’t know what I can do to make firefighter safety and emergency service innovations and leadership “sexy”, but I can probably make it more funny, and hope it gets your attention.  I even hope it gets you to pass it along to others.  I MIGHT even hope it gets you to say, “Hey, that made me think”.  But the goal of most writers is to evoke some reaction (or even better, ACTION) in their audience and it serves the purpose of educating or enlightening others and the author gets feedback, which is important in determining whether they should keep writing, or find something else to do like Sodoku.

How would you feel if you were instructing a class, and you said something you really found important, and the whole class just sat silently and stared back at you (“is this thing on?”)? You’d probably be saying to yourself, “Did they miss that?” or “What part of that didn’t they understand?”  I understand that it’s different here on the blogosphere, but it’s really not that different.  Ask any blogger and they’ll tell you, what they really crave, more than the millions we make writing these things, is feedback.

If we all found ourselves in a situation where we had a message to pass along, but no one was interested in hearing it, we’d find ourselves in the same situation many of us are in as we try to advocate for improvement and for a safer workplace.  Honestly, I already know a lot about what I should be doing to keep myself and my crews safe, but I think it’s incumbent upon me as an emergency service leader to pass this stuff along to anyone who wants to listen.  The catch is, we (and I’m speaking for many of the authors of that deeper, less entertaining stuff) want to know if anyone is listening and there’s only one way we can know this, and that’s through feedback. And in providing this, not only do we know if we are getting it across to you, we ourselves also are learning in the process how to be better communicators and we are learning from you all through your experiences.  Let’s hear what you have to say and let’s try to have fun in the process.

Places I Have Been

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So I was going to bed and I just wanted to look over the stats for Firehouse Zen.  You know, you all aren’t a really talkative bunch, so I do look over the numbers from time to time to see if I am reaching anyone (and maybe by looking at which pages are more popular, figure out what you all are interested in hearing me ramble on about).  Of course, I have a lot of fellow firefighters and EMTs from all over surfing in from Firefighter Nation (which if you haven’t come in that way, and don’t know about it, go check it out, as there’s a lot on there for everyone). Some of you have come in from my Twitter or my Facebook pages.

Firies in Queensland, Australia

Firies in Queensland, Australia

The other night I was finishing up writing an exhaustive after-action report on a multi-company incident for our department.  Our jurisdiction is built on a very eco-friendly philosophy (read: no trees were harmed in the building of this town) and so there is an acceptable amount of natural fuel around to burn.  But really, other than some of the forest preserves and parks, we don’t have any of those areas together in one heap and unbroken by a fire break (golf course), so you should keep in mind that “big brush fire” in our jurisdiction is really defined by the number of angry phone calls for smoke smells. Anyway, I digress.

The acquaintances I have made with blogging, however, are great. There’s a lot of you coming in from Dave Statter’s site and of course from Firegeezer.  There is some action coming over from my friend and colleague Tom at Prehospital 12-Lead ECG Blogspot, some hits coming over from The Kitchen Table.

But the really amazing thing (which just REALLY amazes me, if you can’t tell), is some of the places you all come from, and I wonder, just how amazing (there, I used it again) the Internet is, that someone on Hilton Head Island, SC, USA can reach out and talk to someone in Turkey and in Argentina.

Of course there are plenty of hits from North America and the Caribbean, as Canada and Mexico also have been checking in as well as the Bahamas and Jamaica.  And having actually traveled to Australiaon a work study, I met lots of firies over there as well and I have communicated before with some in New Zealand, especially through my US&R stuff.  I’ve got people logging in from the UK, France, Italy, Israel, and Portugal.  But having never been to Africa, and knowing that I am reaching people in places like Kenya, Angola (that’s probably my friend Mike), Nigeria, and Algeria is unbelievable to me.  And then there are those of you in Slovakia, Qatar, and Japan, places I never would have thought I would meet someone from.

I am so impressed mostly because I deeply desire the opportunity to learn from each of you what your fire and EMS is like, and about how you do things and how you see things.  I’m one of these people who, when they go to a foreign country, like to go to “where the locals go” and do the things the locals like to do (with the exception of eating sheep’s eyeballs or something).  I am just in awe of some of the local fire service traditions like those my buddy over at Planet Rescue have shared with me (he’s in Belgium).

 

We all do the same job and we all get up in the morning to deal with the same issues and as such, we are all in this together.  We all have to get up to go to alarms in the middle of the night and we all have to deal with the sick and injured.  We all share so much more than that which separates us, and we should embrace those similarities and our differences and learn about each other.

To The Easily Offended

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sctf1-tx-060aIn another post, I mentioned a great homily by Father Chris where he spoke about getting the message out (you know, THE Message).  I specifically discussed one of his points about how, when someone in today’s society doesn’t agree with you, the expectation is that they have a “right” to be offended.  How if you have decided you don’t want Christianity in your life, you have a right to be offended by the manger scene on the corner, or if someone says that they believe that ___ is a sin, people have a right to be offended that you are talking about religion.

I guess where I am going with this blog is that there are a lot of people who should pretty much lighten up about some things, but it seems to me there’s a few people who should also lighten up and get with the program about things like firefighter safety, or more accurately, accountability, use of IMS, and not sending people in to fight fires in “lost causes”.

It seems that whenever one of these subjects comes up, there are always one or two out there who say, “Hey, we’ve been doing it this way for years, and I’ve been fighting fires since you were in diapers, blah, blah, blah, blah.” (I wrote that because that’s about where I stopped listening).  I remember one particularly spirited discussion on NIMS and what a crock of crap it was and that members of the XYZ (read: big city) Fire Department, by God, have been doing it this way without that NIMS stuff and maybe you all shouldn’t be a bunch of sissies (that’s not the word he used), blah, blah, blah.

So I guess what you’re saying then, is that despite any meaningful adaptations there are from the way we did stuff to the way the rest of us are doing stuff (in the 21st century) all of it is pretty much useless and we should go back to fighting fires with buckets and grappling hooks.  That would be fine, except that building construction has changed significantly and you aren’t going to pull much thatch off the roofs in my neighborhood.  Or maybe using single 2 1/2-inch supply lines and booster lines is really okay, except that in my city, we have large properties with huge fire loads that give off mega-amounts of BTUs that you won’t overcome with that red garden hose.  And being grossly out of shape is okay, except that now we carry more equipment than we did before, including the fact that we are going to have to go up and down stairs wearing SCBA and the heat being produced by today’s burning couch and other contents far exceeds the heat output of fires in the 50′s and 60′s.

Maybe, just maybe, it’s time some of you dug some of the wax out of your ears and listened to the voices of today’s fire service, and if you can’t fathom why change can be good, consider maybe it’s you that needs to change (a change in profession, that is).  Learn more about where we are going by studying the traditions of our past, but realize that tradition is nice when it comes to parades and retirements, but it has absolutely no place in the field of modern combat we call the fireground.

Balance

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webimg_0689It seems like everytime I speak with one of my colleagues, we have all got so much going on that certain things fall by the wayside.  Some of these things are important enough that allowing them to slip affects others, or an important project we are working on loses momentum.

One of the problems I see with people, however, is when people lose their balance and it becomes all about work, or all about play, or all about something in their lives, and their whole world is upended because they neglected the other facets of their life.

I have friends that recently worked a very stressful call and they were seeking some input from me in regard to their feelings afterward.  To each of them, in addition to the discussion of where to turn for help if necessary, was the discussion as to whether or not this was an opportunity to look at their lives and take some inventory as to what was really meaningful to them and to possibly use this moment to make some changes, and bring their life back into some balance, becasue there’s nothing like a witnessing a life-shattering event to cause to you look at your own priorities.

Work is important, but it won’t take care of you when you are old and gray.  Your faith is important, but charity, as they say, begins at home.  And if we stayed at home all day, we wouldn’t be doing much to develop some income, would we.  It is important to keep everything in perspective, but as with eating good food, or enjoying a nice cigar or a tasty wine, too much of anything can be detrimental and not enough, well, isn’t life at all.

Take a few moments and appreciate everything you have that you get to do regularly, look hard at making time for things that are important to you but you don’t seem to find the time for, and budget time for things that may be unpleasant, but necessary in order to manage your life.  But don’t neglect one for the other or else you might find your life spinning out of whack.

What Kind of Person Are We After Anyway?

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With all of the discussion about arsonist firefighters, some of the most extensive coverage has been done by Dave Statter over at the STAT911 blog.  I have been following the information with a great deal of concern because I, like many of you, take my profession very seriously, and when I read stories about the wannabe heroes out there who light fires in the name of drumming up some action, it makes me sick.

There has been other discussion on Firefighter Nation in light of a post by Tim Sendelbach about the type of people that firefighting draws in and essentially suggests that setting the bar low sets us up for nothing but disappointment (because we will reap what we sow) and if we raise our expectations and require a higher standard, and inspire others to achieve, we will likely be more happy with the outcome.

And then there is the whole other discussion that was written by my friend Chief Reason on whether we should be even considering ourselves heroes or not and he gave a very good case for “not”, but I can’t seem to find the link.

Do we really want the adrenaline junkie or do we want to find a mature individual who takes the oath to “prevent and protect” against fire to heart?  Who among us doesn’t have at least one story about a member who was just a little too zealous for his/her own good?  Wouldn’t you rather enter a building with a firefighter whose nickname was “Crusty” rather than the one whose nickname is “Whacker”?

In South Carolina, it is required by law that ALL firefighters, career or volunteer, are registered with the State Fire Marshal, and all are required to undergo a background check.  Now I have done background checks on prospective babysitters that have cleared and the person came across like a lunatic, so I can’t say that I put a LOT of credence in them, but just the act of running a criminal record on some people would hopefully keep some of the wrong people away.

If we are bringing people into our departments that we wouldn’t trust in our own homes, we really need to look hard at what we are settling with and exactly why it is that we are settling for them.  If we seriously take a step back, is it because of a lack of interested people, or is it that what we offer isn’t enough to do the job?  That could be in money, but could also mean in rewarding and challenging volunteer work as well.

What can we do to entice the right people to come work with us?  What can we do to change the culture of a lot of testosterone and excitement and to bring in people who really get it?  Someday, hopefully we will all realize that maybe it’s not so much that the fire service needs to change, so much as the culture of those who serve in it with us.

Great Truckie Tip

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Good stuff as usual from the folks over at Vententersearch.com; a truckie tip on carrying your hooks while carrying your ladders. Go check it out!

Speaking of "Fireproof"

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Pulled from Firegeezer.com

Pulled from Firegeezer.com

I normally don’t like to double-post, but I was checking out Firegeezer.com and found this great (okay, so if it was your truck it wasn’t so great) story about a little exposure issue.

THAT’S gotta suck, but I felt that I had to share.  Good night.

The Difference Between Fact and Fiction

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Hilton Head Island Truck 6 at Tabby Walk FireFirehouse.com has an article on the NIST study being conducted in Maryland and Virginia regarding fire company staffing and I am excited to see what the eventual findings are.  Why am I “excited”?  It seems like a pretty interesting feeling to have about a study that deals with something we already know to be true.  I mean, isn’t having four people on an engine always better than three?  Isn’t having five better than four?  Doesn’t this study seem to be a waste of time and money?

Well, I’m going to throw something out there that might shock you.  We really don’t know, do we?  We know from “experience” that it seems like it is better, but do we have statistical analysis proving our hypothesis to be true?

In the fire service, did you ever think you’d hear the term “hypothesis” uttered?  Did you think that once you left seventh-grade biology, that you were done with that term and the implications of proving something scientifically?

One of the biggest problems the fire service has is in the field of scientific credibility.  The EMS community has realized something that the medical community has shown to be beneficial for a long time; that proving your assumptions to be true via testing and analysis of a theory only ADDS credibility to your findings.  And you know what?  If you find those assumptions to be false, those findings should be published as well.

We in the fire service rely heavily on anecdotal evidence.  If we have experienced something and it works, than it must be true.  Unfortunately, that is not a correct assumption.  Just because something works twice or three times doesn’t mean that it will on the fourth attempt.  It MIGHT, but then, it MIGHT NOT.  The way we need to define these assumptions is through research and analysis.

One of the values of the National Fire Academy’s Executive Fire Officer Program has been the development of its library of Applied Research Projects.  In doing four of these over the course of the program, each student learns about the importance of research and proving a theory rather than leaning on assumptions.  While these are being done, the NFA is also compiling a vast array of information that is available to every firefighter in the world.

Whatever the outcome, I hope we are able to get information that will definitively help firefighters work more safely and efficiently, but while giving us the tools (information) by which we can approach city managers and elected officials with facts and not emotion.  Accurate data only adds to our ammunition when we present our case, and armed with the right information, we can make a more positive impact in our profession.

Alert Firefighters Are Safe Ones

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img_01561There have been a few reports of firefighters injured from structural collapses in single-family dwellings recently; two which come to mind are the one in Illinois and one in Charlotte, NC which I read about courtesy of firefighterclosecalls.com

 

Situational awareness is the key in many of these types of incidents. What is the rate of fire progression? How long has it been burning?  What are the structural conditions?  Knowing the answers to these questions, even at the tactical level, is an important element in staying safe.  Crews should keep a close eye on the progress of the attack and advise the IC if there is not a marked improvement in conditions after lines are placed in service.

Lots of Work Ahead in 2009

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One of my biggest concerns in 2008 has been the dwindling funds available for urban search and rescue programs around the nation. When things cut loose out there, these are the resources that everyone wants, but given the state of funding for these programs and the state of the economy, they may also be the first programs to see the axe.

When a few of us got together and developed the State Urban Search and Rescue Alliance in the middle of 2005, we had no idea that there was as much interest in putting together regional and state assets as there was. We found that virtually every state (and even some of our Caribbean neighbors and compatriots) were in the process of developing these programs, but people weren’t talking the same language (NIMS typing and credentialing was in its infancy), were “reinventing the wheel” in so many facets of their work, and most of all, weren’t communicating that they had things to share or that they had needs that could be filled by others.
The nation’s emergency service providers should learn a lesson from all of this: we can work together by reaching out to others, and find commonalities that can bring us together rather than to continue to stay in our “silos” and perpetuate the turf-guarding that keps us from solving our serious issues. In this day and age of stripped budgets, if we can show that we are willing to lay down our egos for the common good, we might have a bigger stick to wield when it comes to chasing the vultures away from our already scarce funding allocations.