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Subscription Emergency Services – Your Classic Tea Bag Scenario

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These aren't free.

In one corner, the people who think that what the South Fulton Fire Department did was reprehensible.  In the other, those who think that you need to “pay to spray“.  In the classic Firehouse Zen outlook, let’s go to the root of the problem.  Here we are in a brand new age of doing more with less. It’s our creed in emergency services.

The beauty of this all is that while there are those who want to limit the “reach” of government, we have to remember that the point of having government involvement in the first place is to protect us in our vulnerable moments.  I am neither a tax-and-spender nor a teabagger.  I don’t march in lockstep to anyone’s platform.  I have an open mind and I evaluate where things are beneficial to my community and things detrimental, and balance the risk vs. a reasonable cost.  It doesn’t seem to me that either of the extremes are acceptable answers.

This is a complicated issue and it can’t be solved by just glossing over the sound-bite material.  There are departments who have been doing the subscription thing for years.  Personally, I suggested to some funding-challenged departments a number of years ago that perhaps you could do a “soft-landing” subscription: you pay (in advance) for spray, but if you don’t pay (in advance), you REALLY pay.  Like 500% of the subscription rate, charged to the insurance company.  Something tells me the insurance companies would be insisting you pay or you don’t get insurance.  Something also tells me that if you fail to pay in this scenario, they WON’T be paying anyway.  But subscription service, while it seems like a logical solution, is fraught with peril.  There are just too many “what-ifs” to make it a workable solution to the whole.

We do have a responsibility to the community to protect life, property and the environment.  But we are painted into a corner when we can’t raise revenue to sustain our operations, be it a fairly low cost solution or the full-on urban response solution.  Thus we return to the risk vs. benefit assessment each community must undertake before deciding, “Okay, we don’t want paid providers” or “We are going to shut down companies”, or “Our risk is low enough that we can make it with an all-volunteer force”.  This is something that has to be decided locally, but by responsible individuals who aren’t just looking at the bottom line.   There is nothing wrong with any of these scenarios if they can be applied effectively.  The problem is that when they are not, and the decision is made to do this anyway, it is often done with catastrophic results.  You know, of course, who gets left holding the bag in that case, don’t you? (That would be us, in case you didn’t get that hint.)

The elected officials of your community are charged with more than just appearing ad nauseum on your TV screen for several months leading up to November, although for some, it’s the only time I ever see them.  They are charged with making decisions that benefit the community and uphold societal standards.  I know of no society who thinks it’s okay to screw the vulnerable at the benefit of the privileged.  Well, I take that back- I know of no RESPONSIBLE society who thinks that’s okay.  For any “leader” of a community to say, we’re going to go with a subscription fee for service and it’s okay to opt out of it at the risk of losing everything you have, it seems to me like you are taking a chance that this could go terribly wrong.  Sending someone a letter to confirm they are “not in” doesn’t sound too cool either (I have had too many personal experiences with undelivered registered mail to have confidence in that solution).  I think if everyone was paying the fee and suddenly, someone wasn’t, I’d have someone give them a call and make a face-to-face confirmation to find out what the problem was.  Can you not afford it now?  Are you saying you are okay if we don’t respond?  I really think some follow-up is required here before saying, you are now on your own.

What may have seemed like a good solution has become national news, but it didn’t have to be.  Kirschenbaum in Chaos Organization and Disaster Management suggests that the whole social aspect of disaster response was overtaken by a bureaucracy concerned with job protection and cost reimbursement years ago anyway and this whole event pretty much emphasizes his point.  But when the community insists on having service but is unwilling to pay for it, other solutions must be found for funding.  In this context, “helping neighbors” for purely altruistic reasons has been trumped with who is paying for service and who is not.  This takes the whole emergency services as a business concept to a very predictable level.  But there really is balance to be achieved in every situation.  The challenges facing us in communities like Oak Park, IL and Xenia, OH illustrate there is such a thing as when the “fiscally conservative” become unreasonable, but compelling.  When we insist on the gold standard and our community can only afford the aluminum version, we expose ourselves to this kind of rhetoric.  I’m not saying that’s the case in these communities, but the situations making national headlines there only encourage community activists elsewhere who already think a scorched-earth approach to cutting the municipal budget is appropriate.  Our job as leaders is to foster innovative and efficient organizations while maintaining a responsible budget.  Again, balance is in order.

While we use the words “customer service” as a way to describe our efforts, it again goes back to doing what’s right for our neighbors and people who visit and work in our community.  While there are those of us who are paid to do this, we have to remember that it is a service we are paid to do often because the volume and type of emergencies we are called to solve exceed the community’s readily available resources.  Or maybe it’s because we don’t care enough about our neighbors anymore because we’re so wrapped up in “me”.  Regardless, until people begin to give away fire apparatus, permit us to operate without insurance, and clothe us in turnouts out of the kindness of their hearts, we have to pay for this stuff.  Therefore, every community, like it or not, has to endure funding these endeavors, through taxes, donations or subscriptions.  It’s up to you how you do it.  But it’s a requirement that it be done.

I Wanna Be A Libertarian

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mod abf slidell (7)For the most part, I consider myself a Libertarian in that I’d just as soon the government not tell me what to do.  In some aspects, I guess, I’m pretty conservative in my values, so I’m a little Republican, and I like the idea of people on welfare getting off of it someday, especially since I had to eat a lot of PBJs and continue to drive a car with 100k+ miles on it to afford the house we live in (but that’s called choosing your priorities).  And although I’m all for funding the arts, I’m pretty sure I don’t want to fund anything called “Piss Christ”. 

Socially, I guess, I’m pretty Democratic.  While I want people off of welfare eventually, I’m also realistic in that there are people who really need help.  I also believe that just because I believe in certain things, others do not.  Just as soon as I would never force anything down your throat, though, I’d just as soon you didn’t force me to either.  So I’m all in favor of saying “One country, under God” and courthouse lawn manger scenes, in season, of course.

Our government should help when it can and stay out of our business when it can not. But when public safety is involved, time and time again the public has shown it can’t be trusted to do what is right for their neighbors, so there are times when the government should really step in and set things straight.

What am I talking about?  Well, in Breckenridge, Colorado, an ordinance was passed to create a defensible space between properties.  While some people see this as a sane thing to do, others think that it infringes upon their rights.  As I see it, it is the right to have highly combustible timber and brush leading right to your home (or your neighbors), and then, I guess, your right to bitch about it when it catches on fire and the fire department is overwhelmed trying to help all the other Libertarians in your neighborhood.

Now, I don’t for a minute think all these people are Libertarians (nor do I care, and the same for any other political affiliation, just bear with me), but there really does come a time when the common good trumps that of your personal rights.  Call it a slippery slope, but you know, as much as I embrace your religious rights, I don’t see a problem with being able to see your face when you enter a public building.  And I as much as I believe in my First Amendment rights, I think race-baiting and hate speech should be banned, because it is apparent some people lack a certain amount of civility.

When we in emergency services make proposals for public safety, we should always consider the effect we have on individual rights.  The decisions we make really do affect those rights, but so long as we are using good logic in doing so, the public has to understand that we need a LITTLE HELP sometimes.  If you choose to exercise your right to build right up to the interface, you are going to have to give us a little break when we ask you to cut back the forest from your house a little.  When we tell you that you need to leave your home because the fire is heading in your direction, trust me, if I could leave you in place, I would, because frankly, you’re just going to get out there and tie up the highway and gawk and get in my way instead of evacuating anyway, so I’d just as soon leave you there.  I do, however, realize that leaving you to burn up in your property, regardless of your individual rights, is going to land me in court because I left you to do what you wanted anyway.

How do we take into consideration individual rights versus the right to protect people from themselves?  By educating people, and sometimes that requires bold and candid speech.  It is this exact kind of speech that politicians hate, because it shakes up the status quo.  So long as the populace is happy, the politicians are happy and it’s a lot less work.  When we make decisions to cut back trees or not to respond to calls for help at a certain windspeed during a hurricane, or to evacuate people from harms way, it certainly upsets people and they take that moment to complain.

We have to make the grown-up decisions, though; it’s why we exist.  Sometimes it’s best to leave things be, but sometimes you need to point out to people that their decisions could very well result in injuries and fatalities.  If people can’t see their way through those choices, then maybe we should just restrict our response to help them when all Hell breaks loose.  After all, we wouldn’t want the government to interfere with your life, would we?

Let's Take an Unemotional Look at the Problem

2 comments

webimg_0912While I have been pursuing the discussion on The Kitchen Table only peripherally as I have been very busy lately, I noted an undertone of something that I guess has nagged at me for quite some time.  After thinking about it for a few days, I realized that the issues could actually be approached from a very pragmatic view which I’d love to share with you all today.

Let’s just clarify some statements.  I was not at FDIC for the big discussion, so I am only acting on what I am reading.  But let’s just say that the argument that some organizations are too worried about safety and are not pursuing fires aggressively enough, and are therefore doing a disservice to their communities is a valid one.  And let’s also bring into play another thing I keep hearing, that it is ridiculous to refer to the people we serve as “customers”, as also valid, although I think that customers is a better term for them than some of the other names I have called them under my breath at 0400.  But I digress.

So then, what are they?  Well, I guess the best thing to say is that they are “taxpayers”.  After all, our service is largely supported by tax revenue in one way or another, so I think that is probably a pretty accurate definition, although I could argue that some of them aren’t paying taxes and maybe should be deserving of no service, but then again, I digress.  Let’s say that even in a community that supports a robust volunteer response agency by way of donations only, the citizens and other potential users are in some form or fashion, paying for a service in which they expect some competency, timeliness, and efficiency.

As users of funds that don’t belong to us (they belong to YOU, the taxpayers), I would expect that you probably hold us (the emergency service providers) to a higher expectation, simply because on a daily basis, you don’t use our service.  Therefore, you continue to pay fees, taxes, and donations in the hope that, God forbid, if you needed us, we would come.  And if we did come, we would be prepared, equipped, and with sufficient resources to bring the disaster to bear.

Furthermore, I would expect that as a taxpayer, you expect any funds expended would be done so in a responsible manner.  You would expect some financial discipline, that the agency would be responsible and accountable, and that any real property and other assets would be lovingly cared for and maintained, just as if it belonged to someone else.  Because you know what, THEY DO.  Those red trucks and your uniforms and everything else was paid for by someone else (in most cases).

Likewise, if I, as a taxpayer, saw you doing something irresponsible with those assets, I’d be upset, regardless of how right you thought it was.  If you were using those assets recklessly, I’d suggest that perhaps you should consider that I worked very hard to acquire the funds with which I surrendered to you for the purpose of protecting my community, and I’d rather that you used good judgement in how you used that asset.  Just as I’d hope none of you would drive an engine into a burning building to put the fire out, I’d ask that if you did see some compelling reason to do so, that maybe you would share it with me so I too, could be enlightened and could understand.

Therefore, when I (as a Battalion Chief for the organization I work for) am given a certain number of assets, paid for by you the taxpayer, entrusted to care for and to use prudently, efficiently, and competently to provide emergency service, I take it VERY seriously.  I am, believe it or not, a pretty conscientious guy.  And when those assets include, but are not limited to, a station, an engine and truck company, a bunch of expensive equipment, and most importantly, the eight people assigned to those companies, I am called upon to use the best judgement and skill to bring those assets together to create a life-saving, fire-kicking, roof-chopping machine.

However, if I (as the BC), fail to take a reasonable assessment of each situation in hand, and determine the real problem, the cost involved, and the efficacy of the plan using the assets I have, I am negligent in my duties as a steward of the public trust.  I would hope that the fire service has come far enough that you all see yourselves as better than cannon fodder, but I really think that sometimes, the thought that we aren’t anymore, troubles some of you.

If I have a life that needs to be saved, I will risk a lot to save a lot.  If I have a reasonable expectation that to take a little risk, I can make a significant difference in the outcome of the emergency, I will weigh my options against the risk and put my plan into effect if so moved.  But I absolutely refuse to believe that in this day and age, with insurance companies condemning a structure in which firefighters died saving, that this is a GOOD thing, well, if not for the emotional attachment I have to my brother firefighters, as a steward of taxpayer funds, I’d suggest that it is neither wise, prudent, efficient, etc., etc.  In fact, now that I have opened us up for the possible long-term care of injured firefighters, the possible loss of civilian lives, the possible lawsuits, the unbelievable amount of time that will be required investigating the loss, and the mounds of paperwork, my decision to do so would be such that any reasonable individual would take one look at it and say, “What were you thinking?”

Again, taking the emotional aspect of it out of play, people screamed bloody murder about a plane flight over New York that cost the taxpayers over a quarter-million dollars (not to mention the sheer stupidity of the decision, but again, I digress), think of how angry taxpayers would be if you said that you just chucked several million dollars out the window in insurance claims, medical bills, replacement personnel, and overtime to deal with this problem? 

Hey, if you don’t want to approach safety from an emotional and traditional standpoint, then don’t.  But as a responsible supervisor of taxpayer funds, failing to approach this from a purely pragmatic standpoint, is more than just foolish, it is irresponsible.

Let's Take an Unemotional Look at the Problem

2 comments

webimg_0912While I have been pursuing the discussion on The Kitchen Table only peripherally as I have been very busy lately, I noted an undertone of something that I guess has nagged at me for quite some time.  After thinking about it for a few days, I realized that the issues could actually be approached from a very pragmatic view which I’d love to share with you all today.

Let’s just clarify some statements.  I was not at FDIC for the big discussion, so I am only acting on what I am reading.  But let’s just say that the argument that some organizations are too worried about safety and are not pursuing fires aggressively enough, and are therefore doing a disservice to their communities is a valid one.  And let’s also bring into play another thing I keep hearing, that it is ridiculous to refer to the people we serve as “customers”, as also valid, although I think that customers is a better term for them than some of the other names I have called them under my breath at 0400.  But I digress.

So then, what are they?  Well, I guess the best thing to say is that they are “taxpayers”.  After all, our service is largely supported by tax revenue in one way or another, so I think that is probably a pretty accurate definition, although I could argue that some of them aren’t paying taxes and maybe should be deserving of no service, but then again, I digress.  Let’s say that even in a community that supports a robust volunteer response agency by way of donations only, the citizens and other potential users are in some form or fashion, paying for a service in which they expect some competency, timeliness, and efficiency.

As users of funds that don’t belong to us (they belong to YOU, the taxpayers), I would expect that you probably hold us (the emergency service providers) to a higher expectation, simply because on a daily basis, you don’t use our service.  Therefore, you continue to pay fees, taxes, and donations in the hope that, God forbid, if you needed us, we would come.  And if we did come, we would be prepared, equipped, and with sufficient resources to bring the disaster to bear.

Furthermore, I would expect that as a taxpayer, you expect any funds expended would be done so in a responsible manner.  You would expect some financial discipline, that the agency would be responsible and accountable, and that any real property and other assets would be lovingly cared for and maintained, just as if it belonged to someone else.  Because you know what, THEY DO.  Those red trucks and your uniforms and everything else was paid for by someone else (in most cases).

Likewise, if I, as a taxpayer, saw you doing something irresponsible with those assets, I’d be upset, regardless of how right you thought it was.  If you were using those assets recklessly, I’d suggest that perhaps you should consider that I worked very hard to acquire the funds with which I surrendered to you for the purpose of protecting my community, and I’d rather that you used good judgement in how you used that asset.  Just as I’d hope none of you would drive an engine into a burning building to put the fire out, I’d ask that if you did see some compelling reason to do so, that maybe you would share it with me so I too, could be enlightened and could understand.

Therefore, when I (as a Battalion Chief for the organization I work for) am given a certain number of assets, paid for by you the taxpayer, entrusted to care for and to use prudently, efficiently, and competently to provide emergency service, I take it VERY seriously.  I am, believe it or not, a pretty conscientious guy.  And when those assets include, but are not limited to, a station, an engine and truck company, a bunch of expensive equipment, and most importantly, the eight people assigned to those companies, I am called upon to use the best judgement and skill to bring those assets together to create a life-saving, fire-kicking, roof-chopping machine.

However, if I (as the BC), fail to take a reasonable assessment of each situation in hand, and determine the real problem, the cost involved, and the efficacy of the plan using the assets I have, I am negligent in my duties as a steward of the public trust.  I would hope that the fire service has come far enough that you all see yourselves as better than cannon fodder, but I really think that sometimes, the thought that we aren’t anymore, troubles some of you.

If I have a life that needs to be saved, I will risk a lot to save a lot.  If I have a reasonable expectation that to take a little risk, I can make a significant difference in the outcome of the emergency, I will weigh my options against the risk and put my plan into effect if so moved.  But I absolutely refuse to believe that in this day and age, with insurance companies condemning a structure in which firefighters died saving, that this is a GOOD thing, well, if not for the emotional attachment I have to my brother firefighters, as a steward of taxpayer funds, I’d suggest that it is neither wise, prudent, efficient, etc., etc.  In fact, now that I have opened us up for the possible long-term care of injured firefighters, the possible loss of civilian lives, the possible lawsuits, the unbelievable amount of time that will be required investigating the loss, and the mounds of paperwork, my decision to do so would be such that any reasonable individual would take one look at it and say, “What were you thinking?”

Again, taking the emotional aspect of it out of play, people screamed bloody murder about a plane flight over New York that cost the taxpayers over a quarter-million dollars (not to mention the sheer stupidity of the decision, but again, I digress), think of how angry taxpayers would be if you said that you just chucked several million dollars out the window in insurance claims, medical bills, replacement personnel, and overtime to deal with this problem? 

Hey, if you don’t want to approach safety from an emotional and traditional standpoint, then don’t.  But as a responsible supervisor of taxpayer funds, failing to approach this from a purely pragmatic standpoint, is more than just foolish, it is irresponsible.

Forward to Yesteryear?

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The other day I challenged my battalion to think about methods or technology that would essentially change the way we do business in the future (like the Fire Grenade). Today I want you to consider that things the fire service did in the past may very well catch up to us as well. The case in point is this one, where private fire contractors are being paid by insurance companies to go in ahead of regular fire assets and secure homes endangered by wildland interface fires. As you can see in the article, insurance companies are taking measures to keep from having large losses by hiring their own crews, somewhat like insurance companies did over 200 years ago. While this measure is a little controversial, the idea of the insurance companies realizing that public fire protection is understaffed and underequipped for fires of this magnitude and sending their own response is a very interesting one and something that could arguably be stretched into other venues as well. Just because we do our job one way today means nothing tomorrow. Be prepared for change by educating yourself and opening your mind to other possibilities. You might be the person who comes up with a solution to a fire service problem and radically changes the way we operate in the future.

In the meanwhile, however, you can make huge changes in another way; by minimizing firefighter deaths and injuries by using good safety practices, working as a team, and preventing problems before they begin. Use your safety equipment and practices and let’s all go home in the morning.