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I Am A Bully

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Curt Varone wrote an excellent post on the Fire Law blog today on the concept of cyberbullying,  this after a firefighter posted photos that could be construed as unflattering and might even go on to be considered hateful.  He even presented this poignant question: “How do we, as members of the Internet community, draw our own lines about what is and is not fair game when it comes to humor, satire and parody?”

So, after reading the post, I replied about how much I enjoyed the article and how it seems, to me, to be an issue of maturity and self-control, which we will talk about in a second.  After hitting the send button, I watched the extraordinarily funny video on the “People of Walmart” that he used as an example, and thinking it to be a good illustration of why I prefer not to shop at Walmart, I shared that video on my Facebook page.

I then sat and sipped on my triple espresso and began to write a sanctimonious post on how bullies were ruining the internet, blah, blah, blah…

The funny part about being introspective is that when you begin to practice it, you see yourself in a whole different light, and each time, you begin to see it more quickly (as in, before regretting it, sometimes).  As I began to write and speak about how people are different and we needed to be a little more appreciative of differences in individuals, it occurred to me that by sharing the Walmart video, I wasn’t any better than anyone else.  Not only that, I was a hypocrite, which is precisely the one thing I don’t ever want to be.

Curt asked this of us:

“Can we protect Jayden [the subject of the post] and still have our funny Walmart photos? Is there a line that can be drawn that makes one OK and the other not?”

In my comment to Curt, I stated: “I think that a lot of problems [in what could be considered cyberbullying] could be traced back to maturity and some personal self-control [sic].” Not a very well written sentence with the redundancy, but you get it, I hope.  My point, however was that there have been plenty of times where an inappropriate comment or reply has crossed my mind, something that in context might have been funny, even between me and the subject, but then I thought better of it. 

I believe, of course, that there is nothing wrong with sarcasm, cynicism, or even good ol’ fashioned sophomoric humor.  But the bigger question has always been: Do I want this attributed to me?” Or do I want it to be seen by people who see me as being above that?  Or is this how I want to represent Firehouse Zen?  Or the greater emergency services culture?

I said in that comment that it “almost” seems to me to be the equivalent of handing a child a weapon.  Given the outcomes of some of the more publicized events (suicide or retaliatory homicide), maybe that isn’t so far of a reach. The child doesn’t necessarily understand the power they are holding.  They don’t have a grasp on the gravity of the situation.  With the pull of a trigger, they can launch down an irrevocable path with unbelievable repercussions.  The child may mean absolutely nothing in doing so.  The action might even be the result of mishandling the weapon.  But regardless of intention, it still does damage.

The pro-gun folks could have a field day with this discussion, but it is completely relevant: How do we regulate something with so much power to change lives, so that those who don’t understand or can’t appreciate the outcomes don’t end up with the ability to hurt others?  Do we take it away?  Do we restrict access?  Or is this truly an adaptive issue we need to address not through a technical fix, but through a change in culture? I don't believe an across-the-board ban on internet speech is any more useful than an across-the-board ban on weapons.  But the million dollar question is how do we manage to protect the vulnerable from those who mean them harm, regardless of the context?

I have no doubts that there are plenty of malicious individuals on the internet.  I see them every day, cowering behind their keyboards, making references, creating innuendo, spouting about subjects of which they have no knowledge, and doing so without repercussion.  There are comments I read that frankly, make me think to myself that I’d love to meet that individual and push their f***ing teeth in. 

But while the internet is not for the weak of heart, it provides us the ability to share information that we couldn’t do before.  With the “send” button firmly pushed, I can converse with people in foreign lands, people who I would never have met, or may not ever meet, just because of the issues of time and place.  The thing I can see as being a precious tool that has changed my life can, honestly, also be used against me if someone so chooses, and with my being able to do nothing about it.  So just as we don’t go walking into saloons with revolvers strapped to both hips without expecting a fight, there are places and people and conversations to avoid on the internet as not to cause yourself to be the focus of someone’s “weapon”.  But honestly, I also don’t want to be a cyberbully either, so I must resolve to be what I say I am and not contribute to the distribution of the same material.

In reference to the Walmart video; it IS funny.  It is accurate in that these people have gone into a Walmart and been photographed in public.  And I concede that if you do these things, perhaps you open yourself up to a certain amount of criticism or ridicule.  But on the other hand, I found it pretty tragic as well. Really, who knows if some of these people aren’t suffering from an emotional disturbance or simply are clueless about how they look or what it is they are doing.  Like I have heard said, “They obviously don’t have friends or a mirror.”  You know, really, we should be instead grateful that we aren't ourselves suffering the same fate.

One person may not be able to change the world overnight, but we can at least give it our best shot.  Being human, I realize that I can’t control everything, but I can control myself and be a responsible individual and a good example for my family, friends and colleagues.  And while I may laugh, I need to do so in a way that isn’t mean or hurtful to others, despite how viral the laughing might be. 

Watch where you are pointing, because tomorrow, the pointing could very well be in your direction.

Technology Brings Us Together

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Two things I haven't done in a while: Skype and Chat. My wife left last night for Nepal. Kathleen owns KPM Flooring, a very highly-respected flooring retailer/installer here on the Island.   She is on her way there with some of the good people of Tamarian rugs, to specifically look at area rugs and gain even more expertise.  So to enable her to keep in contact with us all back here, we have engaged every form of technology we could muster short of a satellite phone. 

But my point about "Skype-ing" and chatting is that here I am in good ol' Hilton Head Island, and magically, I can have a face-to-face conversation with my wife halfway across the globe.  When we hung up, I was chatted up by someone in Michigan and someone in Iowa.  I would have loved to have continued my conversations, but I needed the beauty sleep.  I don't really do as much of either of those things as I probably should, because amazingly enough, I am usually slammed.

The thought of having such accessibility to others, however, is always fascinating to me.  It never loses its luster.  Maybe that's what air travel is like to those who grew up in the days of auto travel, but I realize frequently how blessed I am to live in times like these. I can blog and reach people in Germany, Qatar, New Zealand, and Japan, all while sitting at my kitchen table in the U S of A. I got this great picture from the website of someone I have never met who lives in the U.K. The value of it all is endless.

For all those reasons and more, it emphasizes the necessity of appreciating other cultures.  It makes me realize that there are those with ideas to solve my problems that I haven't even met yet. And it reinforces to me that we are all one people and should be tolerant of our differences, while being respectful and understanding.  And that isn't to say that we are right or we are wrong.  It says that we are different and have different perspectives.  It is from there that we can have mutual appreciation and learn from one another.

Take advantage of this amazing gift we have: the ability to meet people and travel the world from where we sit.  It could radically change your life, or even better, you might radically changes someone else's.

We Try Harder

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SC-TF1 Demobilizing From Chalmette, LA after Hurricane Katrina, 2005.

I had the opportunity to be part of a test rehearsal for a web conference going on Friday. In one of the questions, we were asked, “If you had to give your department a grade, what would it be?” I was the only one who gave my department an “A”. Of course, when you see that you have made a choice like that, you immediately begin to second-guess yourself.

I was pretty self-conscious about that decision, even though nobody knew who answered each question and nobody would have known it was me that graded us so. I actually thought about it long afterward, in an attempt to understand in my absolute certainty with 10 seconds on the clock, that we deserved the highest mark on a standard grade. It was, frankly, a little presumptuous of me.

The quick answer is that we don’t deserve an “A”. We are definitely customer oriented and we are definitely aggressive firefighters who use best practices and manage our risk appropriately. We are definitely on the leading edge of EMS delivery and while we are not THE organization by which all should be measured, many would be doing pretty well to do so.

But while we are definitely making huge strides and we have many accomplishments, we aren’t where we feel we should be. That is universally agreed upon in our organization. There is just too much to do, and while we are hitting the high priority items, there are so many things we want to do, and have begun doing, but there are only 24 hours in a day and finite resources otherwise at our disposal.

It is for the same reason, perhaps, that I should instead embrace the criticism of some in the knowledge that the minute we stop reassessing our service we become complacent. Don’t believe for a second that I don’t take the criticism personally, because although I shouldn’t, I do. Just as you know all the idiosyncrasies of your own children, you’d never stand for anyone else criticizing them. And, after 29 years of being part of the core individuals who pushed, pulled and shaped what is now known as our department, I have very little patience for the particular individuals who have come along since with a lot of criticism and no substantive contributions. My personal take on it, in fact, is that we have a list of people who would be happy to take their jobs.

Our line of reasoning, however, should be to embrace the constructive criticism that can be drawn from some of the comments. We should always perform self-critique, but self-critique is not self-immolation. We should always be pulling lessons from where we are and where we want to be, and the reason why we aren’t where we want to be. But this isn’t an effort to tell us what a bad job we are doing, but ways in which we need to improve.

The minute we begin to believe we are Number One in the county, the state, the region, or the nation, and we begin to believe we are “The Best”, we (all of us) tend to believe we can’t learn from others or from ourselves. It also demeans the rest of those who do an excellent job providing service with the resources they have in the community they must serve. Of all things, though, it’s pretty presumptuous again to suggest that we are the best at anything other than delivering the emergency services on Hilton Head Island, because really, that’s all that matters.

My own personal vision for our organization is to be one of those departments that others hold up to say, “This is the gold standard. This is how we want to be”. We continue to make leaps in that direction. We are, though, our own worst critics. We need to always be looking out for better ways to improve. Daily, we must try harder.

The effort must be placed on continual improvement. “Zero defects” is a pretty lofty goal, but in our business, zero defects may be the difference between life and death, between going home in the morning or going home in the hosebed of the rig under a pair of crossed aerials.

Never get complacent. Never believe you are the best, at least not for longer than it takes to get to the desired result, then to take a breath, look around, and say, “Where to from here?” The moment we stop, we die. We should always resolve to do better each time we are presented with a new challenge and to dig out whatever lessons we can observe from our current situation. There is no time to dwell on it, though. Digest it, make the adjustment, and move on.

The Capacity Building Exercise To Change All Exercises

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We are all interconnected; how so remains to be examined. We are part of a bigger whole.

Our industry is in dire need to undergo extensive capacity building. Capacity building is the assistance provided to societies which have a need to develop a certain skill or competence. More recently, however, capacity building is being used to facilitate innovative approaches to social and environmental problems.

Capacity building can be defined as “activity which strengthens the knowledge, abilities, skills and behavior of individuals, while improving institutional structures and processes such that the organization can efficiently meet its mission and goals in a sustainable way.”

For organizations, capacity building may relate to almost any aspect of its work: improved governance, leadership, mission and strategy, administration, program development and implementation, identification of revenue streams, diversity, partnerships and collaboration, evaluation, advocacy and policy change, marketing, positioning, planning, etc.

For individuals, capacity building may relate to leadership development, advocacy skills, instructional abilities, technical skills, organizing skills, and other areas of personal and professional development.

When I began to write this article, I was thinking about a different direction than the one I shifted to this morning. I happened to be listening to Bob Edwards this morning, as I do routinely when I am driving around. He was interviewing Tom Shadyac, best known as the director behind movies like Ace Ventura. I’ll let the I Am video tell the story, but in short, he had a mind-opening experience as a result of a bike accident and the subsequent recovery, and it inspired him to make a documentary which seeks answers to deeper issues.

The point in his interview that really got me was this: We have been taught over the course of our lives when faced with a problem to ask “What is wrong?” when we should really be asking “Why is this wrong?” Shadyac suggests a more metaphysical approach to our cultural issues which revolve around more cooperation and supportiveness and less competition and strife.

When I applied this to what I had begun to write, it occurred to me that maybe we (emergency services and in society as a whole) are going about this all wrong. Our continual inability to work together to foster positive change is likely deeper than even we originally suspected. If we continue to go after each others’ throats in the vollies vs. career, East vs. West, Fire vs. EMS, safe vs. unsafe battles which rage daily in our business, how can we ever expect to achieve any respect from others outside emergency services, much less endorsement on issues we can all agree on.

It seems to me that the KSAs we need to teach are farther removed than basic operational issues, the KSAs we need to emphasize are our greater connection throughout the entire emergency services industry, how we need to get past the things that divide us and unite about things we can agree on and change.

We talk about “brotherhood”, but what really is brotherhood anymore? You have brothers in career shops bashing brothers in vollie houses because of a number of reasons. Shouldn’t we simply agree that we both do a dangerous job, made more dangerous by the bean-counters limiting our abilities to obtain cutting edge technologies, the best training, and sufficient staffing?

I realize that I have indeed been asking “why” things are wrong for a long time, while many of my brothers were and are still focused on “what” is wrong. I just guess I needed someone to point that out to me.
The capacity building in ourselves, in our organizations, and within our industry is essential for our continued survival. Einstein said, “We shall require a substantially new manner of thinking if humanity is to survive.”

I’m suggesting that a good place to start is in a society where there are those who have a core value of service to others, a society in which the greater good is supposed to be placed above that of the individual, and where characteristics of selflessness and courage are valued attributes, not hindrances. If there is any established society in which those morals are daily sought and in which we insist they are founded upon, it would be the society made up of fire and EMS professionals.

Haters Need Not Apply

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Sometimes we have to make decisions in a fog. But not always. Take the time to see the whole picture.

The brotherhood of fire and rescue is but a microcosm of the greater part of society.  In turn, a visit to any un-moderated site will reveal that the general public isn’t any better about being civil, so we probably shouldn’t put a whole lot of worry into the declining civility among people who profess to be part of a brotherhood.  It’s just become a norm of our victim society that it’s okay to be self-righteous and it’s okay to go after anyone who doesn’t think like us.

You would think a group of people who profess brotherhood as a redeeming value would be a little slower to throw one of their brothers under the bus when something goes wrong, but as I mentioned in the Tuscon post, that is obviously not the case.  In the event that an individual within our ranks does something completely against the grain of our collective morals, like set fires or engage in child pornography, I am entirely understanding about the emotion involved in that rage.  It is proportionate to the offense.  But since I’m sure you all have heard of cases where the other side of the story ends up being a compelling explanation, we need to take care and exercise caution about expressing our condemnation, because, as we command officers tend to say, the truth actually lies somewhere between Points A and B.

I’m not a hypocrite by any means; I am right there with you.  I just happen to also take a little bit of time to rein in my passions a little.  If you were standing next to me at the moment I got the news of a “firefighter declining to respond to an incident”, I’m sure you’d have seen another side of me.  However, the luxury of the internet is not only real-time event coverage, but the ability to pause before re-communicating your opinion, especially since unless you were there, it is your opinion and based on conjecture, not on tangible evidence.  You might not be able to take back what you just blurted out of your mouth, but you can certainly check yourself before clicking the radio button.  Very few of the stories I hear are actual prima facie cases.  Since these stories unfold so quickly, we often find that there is more to the story that doesn’t get revealed due to the emotions choking the lines of communication.

It brings up the topic of this page, however, since some of the e-mail (I typed in “e-mal” in my draft – was that a slip?) doesn’t seem to agree with me and of course, there are those who can hide behind their pseudonyms in the comments.  While I am sure the act of someone failing to go to an emergency challenged our beliefs in what was good and right about our profession, on lesser occasions, the anger and vitriol for say, someone not wearing their gloves in a picture, is a little over the top.  And I say “a little” in my most sarcastic tone of voice.  Some of the comments from the peanut gallery are also those who, given their profiles, probably haven’t seen too many incidents more challenging than a dumpster fire, and even then, they weren’t even in charge of that.

Individuals these days, in this moment of instantness (you like that?), are quick to react instead of reflect.  They simply don’t have the patience for the whole story.  They want their news, their blogs, their everything instantly and then they act on that information accordingly.  In a time-compressed environment, there is only a moment to digest what we have heard and then to regurgitate it so that we can be the first to make a comment.  The first to comment must be the best informed, right?  The self-appointed subject matter expert?  The one on the inside, right?

For me, I see it in the type of readership I get here at FHZ.  The comments are usually thoughtful and agreeable.  I post every comment, pro or con, so long as it isn’t spam.  And although I may not agree with you, I consider your perspective on the issues as valuable and enlightening.  But I get the impression that the few individuals who have seen fit to be trolls (with one notable exception) haven’t read farther than the first paragraph anyway.  Anything over 140 characters for a lot of these individuals is a lot of wasted time reading.

We don’t do controversy here on this blog.  We are interested in a bigger picture.  If it is an event that is truly worth discussing and there are alternate points of view, we engage in another time-wasting effort: dialogue.  We ask questions.  We pose thoughts.  We engage in critical examination.  We remain open-minded. It’s a little too much for some people, I am aware, but it keeps the riff-raff out.

The readers of this blog generally have proven to be those who I could sit down and have a beer with and talk about something other than the fire service, or have a conversation about the fire service in say, the context of a retail business, or a day care, or the University of Life.  They can see things for more than what is printed on the face.  They possess deeply considered ideas or are able to see that there are advantages to listening to the opposition.  The readers of this blog are those who I consider to be the hope for emergency services to evolve out of the tar pit of whackerdom and rise to the level of professionalism.

If you know of someone who operates on a different playing field than the norm, send them here and ask them to say their piece so we know they are here.  But most importantly, we are looking for readers (and commenters) who have ideas to share and innovative ways of looking at things.  Just because the issue appears to be obvious, it isn’t often the case.  We want to talk with REAL leaders, those of you who consider enlightened leadership to be a desired trait, not a hurdle to our position.  We need engagement, not brick walls. Haters and groupthinkers need not apply.

How Far Outside Your Box? Frontiers Around You

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When this was new, do you think they were saying, "It can't get more modern than this!"

I hate to borrow a line from a commercial, but it got my attention the other day: “People say there aren’t any more frontiers; but there are frontiers all around you.”  The challenge to “think outside the box” was a unique way to describe innovative thinking in the ’80′s, and it was so overdone that everyone cringes when you say that phrase now.  But when you are considering paradigm shifts and defining stretch goals, what better way to say that you are reaching out of the walls that confine your thought?

I was driving down the road the other day and thinking to myself, if there were a way to simply will ourselves from Point A to Point B, like the “Transporter” does on Star Trek, what need for roads?  We wouldn’t need a car.  We wouldn’t need sidewalks, or bridges, or doors for that matter.  Think about being in the road construction business or the bridge building business, or in the auto industry, and one day, there were no need for your service.  Your skill set, once valuable, was useless.  What then?

There are a certain amount of people who advocate EMS as a method to save firefighter jobs when fires cease to happen.  Conversely, there are those who say there will always be a need for firefighters, because fire will always be a problem.  Perhaps instead of limiting our vision to these options, consideration must be made for what will we do to reinvent our industry wholesale.  What if robots could be trained to do our jobs?  I’d bet that as late as ten or twenty years ago there were people in the auto industry who thought that there was no way a robot could produce a decent automobile: Now we have robot-assisted surgery.  How much father off do you think it will be before they are making interior attacks?

Anyone who demonstrates an obsession for the status quo and fails to think about the future with an open mind is only setting the table for their eventual obsolescence. Even what might sound like a stupid idea isn’t always too far-fetched.  If you fail to consider the opportunities, you are missing a piece of the puzzle.

From the technical aspect, you might be able to guess at any number of possible eventualities.  I’m interested in the nuances of leadership and command and what changes are in store for us there.  While many think about the possibility of fighting fire without water or providing radical prehospital medical interventions, perhaps you should consider what would happen if we turned the way we lead upside down.  Or if we were MORE of a military-style agency, like if we were brought into a branch of federal government.  Or if everyone was paid.  Or if everyone was volunteer.  There’s no end to “what if…” because while the first few answers might not be plausible ones, they may lead to a prize-winning innovation.

Instead of making statements, every day you should be asking questions.  And while not all change is good, if you don’t consider the effects of certain factors on your organization as they might occur, you might be surprised when they change despite all your best efforts.  As leaders, if we fail to keep an open mind and reconsider every approach to what it is we do, while we may not fail today, we do a disservice to our organization.  Doing things the same way day after day may seem “good enough”, but if you are caught flatfooted when things change overnight, don’t be surprised if you are left standing in your box while everyone else is running around outside it.  Where are the new frontiers?  They surround you, if you reach far enough.

Technology Assessment

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web reddrive download 423If you haven’t figured out by now I’m kind of intrigued by all the technology that people use on a daily basis and how it could be incorporated into making our jobs easier in the fire service.  I can’t get over all of the opportunities that are out there to try to improve things, and yet for some reason the fire service stays riveted on old technology. It could be that there’s not enough money in the fire service to help improve these technologies.  You’d think that someone with the money might realize that better technology could be make us more efficient and also reduce pain and suffering and loss of property and all that other good stuff.

Right now I’m completely enmeshed in our community’s application for Google to provide ultra-high-speed internet (we’re talking 1 GB here).  I can only see the possibilities and they are endless.  Part of my comment to them in defense of why Hilton Head Island should be awarded this opportunity revolved around the public safety applications of this high-speed Internet.  Applications like streaming video for training and meetings would revolutionize our organization. Existing mapping and pre-planning information could be shared via server or just kept on the Internet.  I can go on and on.

Our organization is really embracing some new concepts right now in an effort to improve capability.  Sometimes these ideas work and sometimes they do not.  But the act of trying these things out are learning opportunities in themselves.

What ideas are you working on that will revolutionize the way you do business?  How can we improve our delivery of excellent customer service using existing technology?  What idea, no matter how far-fetched, would make our job an everyday joy?  What things must we change in order to make these reality?

Congratulations!

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Well, it appears that Dave and Chris have pulled off another amazing venture.  I just spent the better part of an hour (with work waiting patiently on my desk) checking out the new FireEMSBlogs.com site with direct links to some of my favorite bloggers, as well as a few I have wanted to check out but didn’t yet squeeze into my schedule.

While I’m pleased and flattered to have been included, I’m also pretty psyched because FHZ has had some serious traffic in the last few hours, so it’s apparent that the strategy to put some very visible (and well-read) bloggers together in a network would pay off for all of us.  It’s that synergy thing, I guess.

So take the time to enjoy some of the excellent bloggers we have on here and come back and tell me what you think of them.  There are a few tweaks I want to make here on FHZ as well, so don’t be surprised if things change a little over the next few days (or weeks, since I still have a Buddy Walk to get done and a flooring company to support).  Regardless, I’m pretty excited about this endeavor, and we haven’t even been up for four hours.  Let’s see where it goes-