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	<title>Firehouse Zen &#187; technology</title>
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		<title>We Try Harder</title>
		<link>http://firehousezen.com/2011/04/27/we-try-harder/</link>
		<comments>http://firehousezen.com/2011/04/27/we-try-harder/#comments</comments>
		<pubDate>Thu, 28 Apr 2011 02:56:00 +0000</pubDate>
		<dc:creator>Michael "Mick" Mayers</dc:creator>
				<category><![CDATA["accident prevention"]]></category>
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		<guid isPermaLink="false">http://firehousezen.com/?p=1757</guid>
		<description><![CDATA[&#34;Zero defects&#34; is a pretty lofty goal, but in our business, zero defects may be the difference between life and death.]]></description>
			<content:encoded><![CDATA[<p><div id="attachment_1758" class="wp-caption alignleft" style="width: 235px"><a href="http://firehousezen.com/files/2011/04/weblouisiana-3-148.jpg"><img src="http://firehousezen.com/files/2011/04/weblouisiana-3-148-225x300.jpg" alt="" title="weblouisiana 3 148" width="225" height="300" class="size-medium wp-image-1758" /></a><p class="wp-caption-text">SC-TF1 Demobilizing From Chalmette, LA after Hurricane Katrina, 2005.</p></div>I had the opportunity to be part of a test rehearsal for a web conference going on Friday.  In one of the questions, we were asked, &#8220;If you had to give your department a grade, what would it be?&#8221; I was the only one who gave my department an &#8220;A&#8221;.  Of course, when you see that you have made a choice like that, you immediately begin to second-guess yourself.</p>
<p>I was pretty self-conscious about that decision, even though nobody knew who answered each question and nobody would have known it was me that graded us so. I actually thought about it long afterward, in an attempt to understand in my absolute certainty with 10 seconds on the clock, that we deserved the highest mark on a standard grade. It was, frankly, a little presumptuous of me.</p>
<p>The quick answer is that we don&#8217;t deserve an “A”. We are definitely customer oriented and we are definitely aggressive firefighters who use best practices and manage our risk appropriately.  We are definitely on the leading edge of EMS delivery and while we are not THE organization by which all should be measured, many would be doing pretty well to do so.  </p>
<p>But while we are definitely making huge strides and we have many accomplishments, we aren’t where we feel we should be.  That is universally agreed upon in our organization.  There is just too much to do, and while we are hitting the high priority items, there are so many things we want to do, and have begun doing, but there are only 24 hours in a day and finite resources otherwise at our disposal.</p>
<p>It is for the same reason, perhaps, that I should instead embrace the criticism of some in the knowledge that the minute we stop reassessing our service we become complacent.  Don&#8217;t believe for a second that I don&#8217;t take the criticism personally, because although I shouldn&#8217;t, I do.  Just as you know all the idiosyncrasies of your own children, you&#8217;d never stand for anyone else criticizing them.  And, after 29 years of being part of the core individuals who pushed, pulled and shaped what is now known as our department, I have very little patience for the particular individuals who have come along since with a lot of criticism and no substantive contributions.  My personal take on it, in fact, is that we have a list of people who would be happy to take their jobs.</p>
<p>Our line of reasoning, however, should be to embrace the constructive criticism that can be drawn from some of the comments. We should always perform self-critique, but self-critique is not self-immolation.  We should always be pulling lessons from where we are and where we want to be, and the reason why we aren&#8217;t where we want to be.  But this isn’t an effort to tell us what a bad job we are doing, but ways in which we need to improve.  </p>
<p>The minute we begin to believe we are Number One in the county, the state, the region, or the nation, and we begin to believe we are “The Best”, we (all of us) tend to believe we can’t learn from others or from ourselves.  It also demeans the rest of those who do an excellent job providing service with the resources they have in the community they must serve.  Of all things, though, it’s pretty presumptuous again to suggest that we are the best at anything other than delivering the emergency services on Hilton Head Island, because really, that’s all that matters.</p>
<p>My own personal vision for our organization is to be one of those departments that others hold up to say, “This is the gold standard.  This is how we want to be”.  We continue to make leaps in that direction.  We are, though, our own worst critics.  We need to always be looking out for better ways to improve.  Daily, we must try harder.</p>
<p>The effort must be placed on continual improvement.  &#8220;Zero defects&#8221; is a pretty lofty goal, but in our business, zero defects may be the difference between life and death, between going home in the morning or going home in the hosebed of the rig under a pair of crossed aerials.</p>
<p>Never get complacent.  Never believe you are the best, at least not for longer than it takes to get to the desired result, then to take a breath, look around, and say, “Where to from here?”  The moment we stop, we die.  We should always resolve to do better each time we are presented with a new challenge and to dig out whatever lessons we can observe from our current situation.  There is no time to dwell on it, though.  Digest it, make the adjustment, and move on.</p>
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		<title>Haters Need Not Apply</title>
		<link>http://firehousezen.com/2011/02/24/haters-need-not-apply/</link>
		<comments>http://firehousezen.com/2011/02/24/haters-need-not-apply/#comments</comments>
		<pubDate>Thu, 24 Feb 2011 15:00:01 +0000</pubDate>
		<dc:creator>Michael "Mick" Mayers</dc:creator>
				<category><![CDATA[change]]></category>
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		<guid isPermaLink="false">http://firehousezen.com/?p=1642</guid>
		<description><![CDATA[It’s just become a norm of our victim society that it’s okay to be self-righteous and it’s okay to go after anyone who doesn[...]]]></description>
			<content:encoded><![CDATA[<div id="attachment_1643" class="wp-caption alignleft" style="width: 310px"><a href="http://firehousezen.com/files/2011/02/web2011-0219-105.jpg"><img class="size-medium wp-image-1643" title="web2011-0219 105" src="http://firehousezen.com/files/2011/02/web2011-0219-105-300x225.jpg" alt="" width="300" height="225" /></a><p class="wp-caption-text">Sometimes we have to make decisions in a fog.  But not always.  Take the time to see the whole picture.</p></div>
<p>The brotherhood of fire and rescue is but a microcosm of the greater part of society.  In turn, a visit to any un-moderated site will reveal that the general public isn&#8217;t any better about being civil, so we probably shouldn’t put a whole lot of worry into the declining civility among people who profess to be part of a brotherhood.  It’s just become a norm of our victim society that it’s okay to be self-righteous and it’s okay to go after anyone who doesn’t think like us.</p>
<p>You would think a group of people who profess brotherhood as a redeeming value would be a little slower to throw one of their brothers under the bus when something goes wrong, but as I mentioned in the <a href="http://firehousezen.com/2011/02/18/tuscon-there-but-for-the-grace-of-god-go-i/">Tuscon post</a>, that is obviously not the case.  In the event that an individual within our ranks does something completely against the grain of our collective morals, like set fires or engage in child pornography, I am entirely understanding about the emotion involved in that rage.  It is proportionate to the offense.  But since I’m sure you all have heard of cases where the other side of the story ends up being a compelling explanation, we need to take care and exercise caution about expressing our condemnation, because, as we command officers tend to say, the truth actually lies somewhere between Points A and B.</p>
<p>I’m not a hypocrite by any means; I am right there with you.  I just happen to also take a little bit of time to rein in my passions a little.  If you were standing next to me at the moment I got the news of a “firefighter declining to respond to an incident”, I’m sure you’d have seen another side of me.  However, the luxury of the internet is not only real-time event coverage, but the ability to pause before re-communicating your opinion, especially since unless you were there, it is your opinion and based on conjecture, not on tangible evidence.  You might not be able to take back what you just blurted out of your mouth, but you can certainly check yourself before clicking the radio button.  Very few of the stories I hear are actual <em>prima facie</em> cases.  Since these stories unfold so quickly, we often find that there is more to the story that doesn’t get revealed due to the emotions choking the lines of communication.</p>
<p>It brings up the topic of this page, however, since some of the e-mail (I typed in “e-mal” in my draft &#8211; was that a slip?) doesn’t seem to agree with me and of course, there are those who can hide behind their pseudonyms in the comments.  While I am sure the act of someone failing to go to an emergency challenged our beliefs in what was good and right about our profession, on lesser occasions, the anger and vitriol for say, someone not wearing their gloves in a picture, is a little over the top.  And I say “a little” in my most sarcastic tone of voice.  Some of the comments from the peanut gallery are also those who, given their profiles, probably haven’t seen too many incidents more challenging than a dumpster fire, and even then, they weren’t even in charge of that.</p>
<p>Individuals these days, in this moment of instantness (you like that?), are quick to react instead of reflect.  They simply don’t have the patience for the whole story.  They want their news, their blogs, their everything instantly and then they act on that information accordingly.  In a time-compressed environment, there is only a moment to digest what we have heard and then to regurgitate it so that we can be the first to make a comment.  The first to comment must be the best informed, right?  The self-appointed subject matter expert?  The one on the inside, right?</p>
<p>For me, I see it in the type of readership I get here at FHZ.  The comments are usually thoughtful and agreeable.  I post every comment, pro or con, so long as it isn’t spam.  And although I may not agree with you, I consider your perspective on the issues as valuable and enlightening.  But I get the impression that the few individuals who have seen fit to be trolls (with one notable exception) haven’t read farther than the first paragraph anyway.  Anything over 140 characters for a lot of these individuals is a lot of wasted time reading.</p>
<p>We don’t do controversy here on this blog.  We are interested in a bigger picture.  If it is an event that is truly worth discussing and there are alternate points of view, we engage in another time-wasting effort: dialogue.  We ask questions.  We pose thoughts.  We engage in critical examination.  We remain open-minded. It’s a little too much for some people, I am aware, but it keeps the riff-raff out.</p>
<p>The readers of this blog generally have proven to be those who I could sit down and have a beer with and talk about something other than the fire service, or have a conversation about the fire service in say, the context of a retail business, or a day care, or the University of Life.  They can see things for more than what is printed on the face.  They possess deeply considered ideas or are able to see that there are advantages to listening to the opposition.  The readers of this blog are those who I consider to be the hope for emergency services to evolve out of the tar pit of whackerdom and rise to the level of professionalism.</p>
<p>If you know of someone who operates on a different playing field than the norm, send them here and ask them to say their piece so we know they are here.  But most importantly, we are looking for readers (and commenters) who have ideas to share and innovative ways of looking at things.  Just because the issue appears to be obvious, it isn’t often the case.  We want to talk with REAL leaders, those of you who consider enlightened leadership to be a desired trait, not a hurdle to our position.  We need engagement, not brick walls. Haters and groupthinkers need not apply.</p>
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		<title>Residential Fire Sprinkler Comparison</title>
		<link>http://firehousezen.com/2010/12/04/residential-fire-sprinkler-comparison/</link>
		<comments>http://firehousezen.com/2010/12/04/residential-fire-sprinkler-comparison/#comments</comments>
		<pubDate>Sat, 04 Dec 2010 23:57:31 +0000</pubDate>
		<dc:creator>Michael "Mick" Mayers</dc:creator>
				<category><![CDATA[change]]></category>
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		<guid isPermaLink="false">http://firehousezen.com/?p=1510</guid>
		<description><![CDATA[If this doesn&#039;t illustrate the live-saving capability of residential sprinklers, I don&#039;t know what else to tell you. You can dry t[...]]]></description>
			<content:encoded><![CDATA[<div id="attachment_1513" class="wp-caption alignleft" style="width: 310px"><a href="http://firehousezen.com/files/2010/12/webDSC00114.jpg"><br />
<img class="size-medium wp-image-1513" title="webDSC00114" src="http://firehousezen.com/files/2010/12/webDSC00114-300x169.jpg" alt="" width="300" height="169" /></a><p class="wp-caption-text">Post-fire picture of a room with a single residential sprinkler head activation.  Nice save.</p></div>
<p>We conducted a comparison burn today at <a href="http://www.hiltonheadislandsc.gov/departments/fire/">Hilton Head Island Fire &amp; Rescue</a> to demonstrate the effectiveness of residential sprinklers in the control of incipient fire.  Since I was off, I was able to video it as your ordinary citizen and the crowd, which was pretty nicely sized for the Island on a Saturday morning, was very impressed.</p>
<p>I posted it to <a href="http://www.facebook.com/mick.mayers">my personal Facebook page</a>, but felt like this was important enough of a video to share it with all of you Firehouse Zen readers.  Feel free to pass it on. (UPDATE: These are now <a href="http://www.youtube.com/watch?v=5LRpgNkxM8Y">posted to YouTube also</a>).</p>
<p>The teamwork involved in putting this presentation was very encouraging: all three shifts participated in one way or another, led by Chief Fire Marshal Joheida Fister.  It&#8217;s another reason the people I work with at HHIFR are individuals I consider to be the best in the business and make me proud to be associated with them.  The funds for creating the demonstration were provided through a grant.  The building of the props were done by HHIFR personnel and local businesses (including my personal favorite, <a href="http://www.kpmflooring.com">KPM Flooring</a>) contributed elements of each room, lumber, the sprinkler system, and the installation.</p>
<p>The first burn is of an <a href="http://www.youtube.com/watch?v=5LRpgNkxM8Y">unsprinklered furninshed room of frame construction</a>.  The inner walls are sheetrock.  In addition to an ordinary fire load in a bedroom, a small Christmas tree was at the front of each room (which surprisingly did not significantly contribute to the fire load in either case until well into the fire spread, as you will see).  The detector activated in the first room in 9 seconds, the room was untenable and very shortly after flashed over in under a minute.</p>
<p>The second burn is an identically sized and furnished room, the only exception being the <a href="http://www.youtube.com/watch?v=pRu0PomnydM">presence of a residential sprinkler head</a>.</p>
<p>As I have said on my FB page, if this doesn&#8217;t illustrate the live-saving capability of residential sprinklers, I don&#8217;t know what else to tell you. You can dry things off after they get wet. You can&#8217;t unburn your family or your home. But I am obviously preaching to the choir. Therefore, it is important that you all share these videos to many, especially the non-firefighters you know. This is important information and these two videos pretty graphically demonstrate the difference.</p>
<p>While there is a significant amount of undeserved controversy regarding residential sprinklers, especially the myths of inordinate cost, the whole &#8220;Hollywood all-the-sprinklers-going-off-at-once&#8221; myth, and a number of other things, the reality is that with smoke detectors and sprinkler installation, more lives will be saved and fire loss will decrease.  It&#8217;s a no-brainer.  But it IS a tremendous cultural shift and most homeowners, not being accustomed to this type of protection device, are on the fence.  They will continue to be on the fence so long as we are pushing systems and others argue against them.  This is the time when we need to be the driving force to push harder.</p>
<p>Share the video.  This is a game-changer and we need to be behind it, at least if we really do ascribe to the notion that our first responsibility is the protection of life and property.</p>
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		<title>The Roto-Ray: Beauty or Beast?</title>
		<link>http://firehousezen.com/2010/07/14/the-roto-ray-beauty-or-beast/</link>
		<comments>http://firehousezen.com/2010/07/14/the-roto-ray-beauty-or-beast/#comments</comments>
		<pubDate>Wed, 14 Jul 2010 13:30:49 +0000</pubDate>
		<dc:creator>Michael "Mick" Mayers</dc:creator>
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		<category><![CDATA[Roto-Ray]]></category>
		<category><![CDATA[warning lights]]></category>

		<guid isPermaLink="false">http://firehousezen.com/?p=1196</guid>
		<description><![CDATA[I guess the Roto-Ray is the Philadelphia Flyers of warning devices: You either love them or you hate them.]]></description>
			<content:encoded><![CDATA[<p><a href="http://firehousezen.com/files/2010/07/web-July-Download-2010-221.jpg"><img class="alignleft size-medium wp-image-1198" style="margin: 10px;" src="http://firehousezen.com/files/2010/07/web-July-Download-2010-221-225x300.jpg" alt="The Roto-Ray" width="225" height="300" /></a>Ahhhh, the Roto-Ray.  For those of us who grew up in or around East Coast fire companies as children, they are something we cherish dearly, a unique spinning tornado of light on the front of a shiny engine or truck.  The department I work for, in a reach toward tradition and including a touch of modern technology, specified LED Roto-Rays on the fronts of our new fleet of engines and our future tractor-drawn aerial (minor refurb of Truck 7&#8242;s  trailer with a new prime mover).</p>
<p>When I posted some <a href="http://www.facebook.com/FirehouseZen?ref=ts#!/album.php?aid=2074359&amp;id=1254985524&amp;ref=mf">pictures of our new quints on Facebook</a> the other day, I was surprised to hear that some people aren&#8217;t fans of this fancy warning light.  In response, I searched for similar feelings and found that there are, in fact, quite a few who don&#8217;t like them, and quite a few who do.  So I guess, Roto-Rays are the Philadelphia Flyers of warning devices: You either love them or you hate them.</p>
<p>A write-up I found on them came from the <a href="http://www.fentonfire.com/roto_ray_warning_lights/listing.php?lid=499">Fenton Fire Apparatus website</a>, from which I have paraphrased:</p>
<p><em>Roto-Ray Warning Lights have been used on fire and rescue apparatus for over 65 years.  Roto-Rays are three sealed beam lights rotating @ 200 RPM in a horizontal plane that still commands attention in today&#8217;s traffic. The Roto-Ray Model 200 has three red sealed beam lights; the Roto-Ray Model 200W, available where permitted by state law, has one white and two red sealed beam lights. </em></p>
<p><em>Both models draw @ 10 amperes at 12.8 volts D.C. current [Since I'm not a technical guy, I don't know if this is for the new LED version or not]. Both models are available in four different mounting applications. Roto-Rays have an all spur gear drive train with all-driven components using ball bearings. The lamp spider is made of aluminum or polished chrome. All housings are made of 16 gauge steel.  All Roto-Rays except the hidden mount are available in an all-chrome version. Roto-Ray Warning lights have been tested by an independent testing laboratory for compliance with applicable California and Society of Automotive Engineers (SAE) standards.</em></p>
<p>I also found the <a href="http://www.trainweb.org/gyra/patent/1772499.htm">patent information on the Roto-Ray</a>, which was issued in 1930 to Edward Rumsey.  So that&#8217;s a little about them.  Anecdotally, I think they work great.  A few weeks ago I was driving down the road in daylight hours and I caught in my rear-view mirror this visible circle of red and white behind me.  It was our Engine 6, pulling out onto the main drag about 3/4 of a mile behind me.  Between the reflective chevron striping of the front bumper and the Roto-Ray, it was pretty visible.  Scientifically, I have no proof (sounds like an Executive Fire Officer research paper to me).</p>
<p>I have found a few threads where these devices have been debated like at <a href="http://www.nassaufdrant.com/forum/roto-rays-movin-north-10114.html">NassauFDRant</a> and of course, at the ol&#8217; <a href="http://www.firehouse.com/forums/showthread.php?t=60951">Firehouse Forums</a>.  There are also dozens of pictures and videos of them online, like this beautiful <a href="http://hvfd.com/hvfd/content/view/26/57">Hyattsville rig</a>.</p>
<p>So what say you?  What&#8217;s the controversy, other than cost (which seems like some of the issue)?  Or tell us your special Roto-Ray story.  In the meanwhile, I&#8217;ll do some deep Internet searching to see if I can find more history (like where the first one was used) and I&#8217;ll post it if I find it.  Stay safe and thanks for reading.</p>
<p>[Editor's Note: I have also added a picture of the front of one of our rigs so you can see it; I'll find the night shot at some point]</p>
<p><a href="http://firehousezen.com/files/2010/07/web-reddrive-download-411.jpg"><img class="aligncenter size-full wp-image-1209" src="http://firehousezen.com/files/2010/07/web-reddrive-download-411.jpg" alt="Two HHIFR engines with Roto-Rays and chevrons." width="307" height="230" /></a></p>
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		<title>Science Is Your Friend</title>
		<link>http://firehousezen.com/2009/10/01/science-is-your-friend/</link>
		<comments>http://firehousezen.com/2009/10/01/science-is-your-friend/#comments</comments>
		<pubDate>Thu, 01 Oct 2009 19:00:42 +0000</pubDate>
		<dc:creator>Michael "Mick" Mayers</dc:creator>
				<category><![CDATA[change]]></category>
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		<description><![CDATA[While taking Honora to school a few days ago, Bob Edwards was speaking on NPR Radio with Chris Mooney and Sheril Kirshenbaum, the [...]]]></description>
			<content:encoded><![CDATA[<p>While taking Honora to school a few days ago, <a href="http://www.bobedwardsradio.com/">Bob Edwards</a> was speaking on NPR Radio with <a href="http://www.unscientificamerica.com/authors.php">Chris Mooney and Sheril Kirshenbaum</a>, the authors of the book, “<a href="http://www.unscientificamerica.com/">Unscientific America</a>”.  While the book apparently discusses “scientific illiteracy”, some of the commentary seemed applicable to what we currently endure in the fire service; clinging to tradition for tradition’s sake and the global ignorance of scientific findings that can improve our efficiency and safety.</p>
<p>The authors, in discussing their premise, suggested that the general populace isn’t stupid when it comes to science, they’re just disengaged.  The idea that they put forth is essentially that science needs to discover a way to get people to re-engage on the issues, which is not as easy as it might seem.  While the scientific community as a whole might not necessarily agree upon the ways to communicate their issues, for scientists and supporters of science to simply dismiss the “emotional side” (my quote) of others when it comes to scientific issues is turning their back on the problem.</p>
<p>In the early to middle parts of the last century, scientists were looked at as heroes.  Science brought us protection against disease; it brought us innovative fabrics and materials.  Science ushered in a nuclear age and took us to the Moon.  Science, however became pedestrian or became background noise.  Although Mooney and Kirshenbaum didn’t suggest it, I suggest that maybe we all began to take these accomplishments for granted.  Consider that every other time I upgrade my computer it becomes a third smaller and four times faster (and I seem to have to upgrade these bad boys about every two or three years).  While the laptop I am typing this on has 500 GB of storage, my first work computer back in 1988 had MAYBE a 120 megabyte hard drive.  Since I wasn’t so computer literate back then, I couldn’t even begin to tell you how much RAM it had.</p>
<p>While these technological miracles happen almost daily, maybe they’ve become a little too commonplace.  And of course, the unintentional wall established between science and the rest of us (maybe I’m a bad example) doesn’t afford any converts.  In fact, the authors discussed that Carl Sagan suffered considerable stigma from the scientific community because of his efforts to put science in a context others could understand.  The result was that he was considered to have “populist” (their quote) views and was somehow, not worthy of inclusion into the supporters of science.</p>
<p>What has happened is that science just isn’t as popular a subject.  Mooney stated that if you read the newspaper, “Science doesn’t beat the horoscope or the sports pages” among most people.  Along with the theory that your political view influences your perspective on science (I’d agree with that), especially in this day of deeply divided emotions about our nation and the people who run it, I’d bet that the thought of discussing some of these scientific endeavors (stem cell research, evolution, etc.) with some of your friends or family probably makes you uncomfortable, regardless of where you stand.  So it&#8217;s no question that science in many circles, isn&#8217;t exactly a hot topic of conversation.  In fact, unless you are surrounded by a bunch of like-thinkers, you might well avoid scientific discussion altogether.</p>
<p>So just as goes science as a discussion for us all, so goes the fire service for those of us within it.  Go to any firehouse and you&#8217;ll see some strong feelings on certain fire service topics.  For any of us to discuss deeply held beliefs about our fire service brings up some pretty raw emotion.  Depending where you sit on many of these issues, sometimes it is better to sit it out and watch the fighting than it is to engage.  Why is that?  Well, I know personally, while I don’t shy away from conflict, I am not interested in engaging in an all-out battle with anyone who just can&#8217;t see any side of the issues except the one they are on.  If I choose to remain open-minded and civil, so must you.  That doesn&#8217;t seem to prevent people from acting like assholes though (yeah, I said it).</p>
<p>Blogging and posting is a little unique.  The anonymity of being online seems to permit some of the less enlightened individuals to pipe up when they should probably just stick a sock in it and slink back to their corner.  Especially when I&#8217;m being lectured by some moron who has two or three years under his (or her) belt and all of a sudden, they are the subject matter expert du jour.  Since the privacy of the internet protects cowards and psychos from getting popped in the mouth if they cross the line, I’d just as soon focus on positive discussion, but it doesn&#8217;t seem to stop some of them.</p>
<p>The emergency service industry, as does the scientific community, must remain objective while considering the deeply held beliefs and traditions of those who came before us.  While it seems that logic should overturn any voodoo, the scientific community can’t be dismissive of the emotion attached to these beliefs, because they can be equally as powerful, and no scientist has really been able to explain that.</p>
<p>I’ve said before that I love the traditions of the fire service.  I come from four generations of firefighters and I am proud of that heritage.  But just as my grandfather and my father were renegades and agitating for change and improvement, so do I.  I’m happy to keep a roto-ray on the front of my engine, but I’m not so keen on rushing so quickly to a fire alarm that I flip a rig.  I guess that&#8217;s a tradition that seemed to occur a lot in the past that I&#8217;d just as soon leave behind.  And yes, there are some who still think that this is acceptable behavior, as do those who think risk/benefit analysis is for sissies.</p>
<p>If we really want change, we have to understand that it scares some people.  Being dismissive of their fears or their preconceived beliefs doesn’t bring them to us in harmony, it creates division.  Understanding how and why things do the things they do is just as important as understanding who we are and where we came from and how we got here.  Since most of you reading this already get “IT”, I’m probably preaching to the choir, but perhaps we can do a better job of reaching out to the dinosaurs and conveying our respect for the way things were done, as well as educating them on safe and effective practices.</p>
<p>Understand that although scientific exploration may bear out an idea and that idea is as right as rain, that same idea will remain locked up in your head somewhere if you&#8217;re unable or unwilling to frame the idea into something everyone can understand and eventually, embrace.  If I had the universal answer to all of our problems, I wouldn&#8217;t be sitting here asking you open-ended questions.  But it seems that the questions keep getting asked and we aren&#8217;t hitting on the answers.</p>
<p>As a brotherhood, we need to band together and discover what others have found before us.  That together we can work toward improving public safety while striving for our own safety as well.  That tradition is important, but it doesn&#8217;t supplant common sense.  And that science, in reaching out to find answers to our questions, has achieved a method of achieving logical approaches to many problems, but we have to sometimes choke back emotion and realize that improvement sometimes means walking away from the treasured, but flawed, reasoning of our past.</p>
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		<title>I Had A Vision</title>
		<link>http://firehousezen.com/2009/07/08/i-had-a-vision/</link>
		<comments>http://firehousezen.com/2009/07/08/i-had-a-vision/#comments</comments>
		<pubDate>Wed, 08 Jul 2009 11:32:24 +0000</pubDate>
		<dc:creator>Michael "Mick" Mayers</dc:creator>
				<category><![CDATA[change]]></category>
		<category><![CDATA[credentialing]]></category>
		<category><![CDATA[fire service]]></category>
		<category><![CDATA[firefighting]]></category>
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		<category><![CDATA[bar coding]]></category>
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		<category><![CDATA[incident management]]></category>
		<category><![CDATA[innovation]]></category>
		<category><![CDATA[opportunity]]></category>
		<category><![CDATA[resources]]></category>
		<category><![CDATA[RFID]]></category>

		<guid isPermaLink="false">http://www.firehousezen.com/?p=517</guid>
		<description><![CDATA[I woke up this morning with an idea for emergency services that is already a reality.  It&#039;s funny about technology in our business[...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignleft size-thumbnail wp-image-518" src="http://www.firehousezen.com/wp-content/uploads/2009/07/IMG_0631-150x150.jpg" alt="IMG_0631" width="150" height="150" />I woke up this morning with an idea for emergency services that is already a reality.  It&#8217;s funny about technology in our business; innovation driven by the private sector and the military is implemented and has probably run through four or five revisions, then we look at it and say, &#8220;Wow, this is amazing technology!&#8221; while the others have likely moved on.</p>
<p>I was thinking about the use of <a href="http://www.rfidjournal.com/article/gettingstarted">RFID</a>, or &#8220;radio frequency identification&#8221; for you non-geeks out there.  Now while we have discussed the use of RFID for personnel accountability (which you could embed in your credential we have been beating on about over the last month and I have decided to let rest for a bit), where as you pass through a checkpoint at an incident, the RFID chip would log you in, plus pertinent data, and make it much easier to manage the locations of your valuable assets (that would be your people).</p>
<p>But another application that private industry and the military have used RFID for is for logistics management.  For a while I have gone on in our department about the use of <a href="http://www.taltech.com/TALtech_web/resources/intro_to_bc/bcbascs.htm">bar coding</a> to produce a reliable determination of asset location (if you can&#8217;t scan the code, the item is obviously not there).  But in the case of RFID, what I was thinking is that you could have a portal- like at the bay doors- that would scan your vehicle, with all of the RFID-chipped tools and assorted equipment, and tell you what was there and what wasn&#8217;t.  While you were at it, you could actually tell WHICH item it was; for example, the generator on your engine is Acme Fire Department Generator #3.  Well, Generator #3 is due for maintenance.  Or Generator #3 was swapped out at your last preventative maintenance cycle and you actually have Generator #21.  And your Maintenance/Logistics folks just happen to be looking for Generator #21 because it has to have a whatsit retrofitted.  You see where I&#8217;m going with this?  You could actually know if Engine 1 went out the door with everything on it or not.</p>
<p>If your department is anything like my department, and your firefighters anything like my firefighters, you are asking, &#8220;isn&#8217;t this going to be expensive to replace when we break the chip?&#8221;  You all know that if you put a firefighter in an empty locked room with two ball bearings he will break one and lose the other.  Well, if this stuff is ruggedized enough for the military, it&#8217;s likely that it will last at least a week in a fire station.</p>
<p>The sad part is, like I said, this is stuff that has been out there for a while.  But do YOU know about it?  Can you advocate for change and improvement if you don&#8217;t know what kind of change and improvement we are capable of?  What other ideas do you see being used in everyday life that have an application to our jobs?</p>
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		<title>The Case for Credentialing &#8211; Opportunists and Profiteers</title>
		<link>http://firehousezen.com/2009/06/07/the-case-for-credentialing-opportunists-and-profiteers/</link>
		<comments>http://firehousezen.com/2009/06/07/the-case-for-credentialing-opportunists-and-profiteers/#comments</comments>
		<pubDate>Sun, 07 Jun 2009 22:22:05 +0000</pubDate>
		<dc:creator>Michael "Mick" Mayers</dc:creator>
				<category><![CDATA[change]]></category>
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		<guid isPermaLink="false">http://www.firehousezen.com/?p=443</guid>
		<description><![CDATA[And then, there are the profiteers.  My intent with Firehouse Zen is not to use it as a place to vent, but as a place to enlighte[...]]]></description>
			<content:encoded><![CDATA[<div id="attachment_464" class="wp-caption alignleft" style="width: 160px"><img class="size-thumbnail wp-image-464" src="http://www.firehousezen.com/wp-content/uploads/2009/06/sctf1-142-150x150.jpg" alt="SC-TF1 in Chalmette, LA during Katrina ops." width="150" height="150" /><p class="wp-caption-text">SC-TF1 in Chalmette, LA during Katrina ops.</p></div>
<p>And then, there are the profiteers.  My intent with Firehouse Zen is not to use it as a place to vent, but as a place to enlighten.  Venting may be entertaining for some, but for the most part, productive it isn&#8217;t.</p>
<p>So let&#8217;s talk about why opportunists would be against credentialing, which should probably be obvious.  The reason is because for most of them, it would require them to validate their claims of expertise, and thus exposed as not having the skills or knowledge, would blunt their mercenary motives for financial reward. </p>
<p>These are not &#8220;buffs&#8221; or &#8220;whackers&#8221;.  I have heard some of my colleagues use the term &#8220;buff&#8221; when referring to these groups, but I feel that this gives the real fire buff community a bad name, since there are so many out there who genuinely have a deep interest in the fire service but are unable for whatever reason to gain membership, (or just don&#8217;t care to be IN the fire service) and many really do contribute in their own way either by helping operationally, or contributing to the body of knowledge about the history of the fire service.  And although I wonder if those who choose to call themselves &#8220;whackers&#8221; really get that we aren&#8217;t laughing <span style="text-decoration: underline">with</span> them, we are laughing <span style="text-decoration: underline">at</span> them, the &#8220;whacker&#8221; mindset might be annoying and mostly about self-esteem issues; they act on more of an emotional reward for their ego, and still don&#8217;t come close to the opportunists I am referring to.</p>
<p>Opportunists are those who profit financially from being associated with response to a disaster.  How does this work?  Those who attempt to profit by defrauding the response community do so either by direct effect or by diverting attention from legitimate organizations. </p>
<p>Profiteering also comes in the form of using the event to establish credibility, despite the individuals questionable contribution toward the outcome (and again, detracting from the actual attempts to mitigate the event), which also often comes through self-deployment to an event.  In doing so, these groups divert attention from the real responders.  While they were taking short-cuts, the ones who did all the hard work of meeting requirements and responsibilities given to them by their legal authority were not able to get the legitimate message out.  Likewise, these individuals and groups intentionally or unintentionally siphon off donations and community support from groups that legitimately could use that support.</p>
<p>In one way or another, these opportunists find ways to profit from their involvement in the disaster, be it reinforcing their claims for injury or from &#8220;credibility&#8221;, despite their lack of official involvement.  It should really go without saying that credentialing will help keep these people away; if forced to produce a recognized credential, most of these people would have been stopped at the door.  In the case of others, it would allow us to at least force them to affiliate themselves with a legally authorized responder, hopefully requiring them to undergo some background check and examination of their reason for obtaining credentials (&#8220;Why do you want to be a disaster responder?&#8221;). But by requiring the credential it also causes them to be placed in a group of some sort for accountability and would keep them from wandering off to do their own thing.</p>
<p>I wrote an <a href="http://www.withthecommand.com/2002-Feb/SC-managedisaster.html">article in 2002 for withthecommand.com</a> discussing even back then, accountability in regard to disaster resource management.  Accountability doesn&#8217;t stop at causing you to know where people are, as you know, it keeps people from freelancing and doing things outside of the operational plan, as well as eliminating the unauthorized from accessing the scene.  Control and command of an incident requires that you isolate and deny entry to anybody that doesn&#8217;t have the authority to be in that hot zone.  These types of people clearly have no business being where they are and the negative things they bring to this type of incident don&#8217;t even begin to scratch the surface against requiring credentials, in fact, they reinforce the argument. </p>
<p>In the next installment, we&#8217;ll talk about the final area of concern with credentialing, which really isn&#8217;t a valid argument against credentialing, but the concern of who determines who gets credentials and how they go about measuring the KSAs of people who genuinely desire to help.  After that, we&#8217;ll talk about the pros and cons and discuss other initiatives that also benefit from credentialing.</p>
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		<title>The Past Will Continue To Haunt Us</title>
		<link>http://firehousezen.com/2009/05/25/the-past-will-continue-to-haunt-us/</link>
		<comments>http://firehousezen.com/2009/05/25/the-past-will-continue-to-haunt-us/#comments</comments>
		<pubDate>Tue, 26 May 2009 00:31:02 +0000</pubDate>
		<dc:creator>Michael "Mick" Mayers</dc:creator>
				<category><![CDATA[change]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[fire service]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[motivation]]></category>
		<category><![CDATA[planning]]></category>
		<category><![CDATA[professionalism]]></category>
		<category><![CDATA[rebellion]]></category>
		<category><![CDATA[revolution]]></category>
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		<guid isPermaLink="false">http://www.firehousezen.com/?p=427</guid>
		<description><![CDATA[I&#8217;m supposed to be working on my final Executive Fire Officer paper but in doing some literature review, I came across a voi[...]]]></description>
			<content:encoded><![CDATA[<p>I&#8217;m supposed to be working on my final Executive Fire Officer paper but in doing some literature review, I came across a voice from the past.  I happened upon a copy of &#8220;The Fire Chief&#8217;s Handbook&#8221; from 1978.  Now to someone like me, 1978 doesn&#8217;t sound like too long ago.  But putting it into perspective, there were no CD or DVD players then.  As a matter of fact, the Walkman hadn&#8217;t even been out yet. </p>
<p>1978 was 31 years ago. That&#8217;s a long time for a lot of things, my friends, much less for a book. But here I am, three decades later, reading this paragraph:</p>
<blockquote><p>It is not difficult to convince a community that attention should be given to certain technical aspects of fire extinguishment.  It is much more difficult, however, to convince a municipality that increased knowledge and skill in management have now become necessary to insure the most efficient use of resources invested in protecting life and property against fire.</p></blockquote>
<p>The discussion goes on to say that &#8220;until recently, fire protection in most of our communities had been a relatively simple and catch-as-catch can affair&#8221;.  Wow- so thirty years ago, you&#8217;re saying there was actually some discussion about increasing requirements and demands?  Sounds like a familiar argument.</p>
<p>So I guess when I hear someone balking at the needs for higher education and a new approach because our industry is evolving into a more complex environment, I guess we&#8217;re still talking about things we were talking about, well, when disco was popular.</p>
<p>I think I&#8217;ll make this short and sweet because I&#8217;ve got a lot to do, but isn&#8217;t it odd that what was considered the seminal book on fire service management was pointing out then what we still haven&#8217;t accepted now?  I&#8217;ve said several times before, that the fire service will go into the 21st Century, like it or not, kicking and screaming even, but as our world evolves around us and things change, if we continue to resist change, we ourselves will become an anachronism. As long as organizations and leaders think that the fire service will go on without turmoil by just sticking your head in the sand and hoping it will all go away, it won&#8217;t.  When you come up, the world will be telling you that if you don&#8217;t evolve, you may not survive.</p>
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		<title>To The Easily Offended</title>
		<link>http://firehousezen.com/2009/04/04/to-the-easily-offended/</link>
		<comments>http://firehousezen.com/2009/04/04/to-the-easily-offended/#comments</comments>
		<pubDate>Sat, 04 Apr 2009 11:11:48 +0000</pubDate>
		<dc:creator>Michael "Mick" Mayers</dc:creator>
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		<guid isPermaLink="false">http://www.firehousezen.com/?p=350</guid>
		<description><![CDATA[In another post, I mentioned a great homily by Father Chris where he spoke about getting the message out (you know, THE Message).[...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignleft size-thumbnail wp-image-351" src="http://www.firehousezen.com/wp-content/uploads/2009/04/sctf1-tx-060a-150x150.jpg" alt="sctf1-tx-060a" width="150" height="150" />In another post, I <a href="http://www.firehousezen.com/2009/03/20/someone-elses-shoes/">mentioned a great homily by Father Chris</a> where he spoke about getting the message out (you know, THE Message).  I specifically discussed one of his points about how, when someone in today&#8217;s society doesn&#8217;t agree with you, the expectation is that they have a &#8220;right&#8221; to be offended.  How if you have decided you don&#8217;t want Christianity in your life, you have a right to be offended by the manger scene on the corner, or if someone says that they believe that ___ is a sin, people have a right to be offended that you are talking about religion.</p>
<p>I guess where I am going with this blog is that there are a lot of people who should pretty much lighten up about some things, but it seems to me there&#8217;s a few people who should also lighten up and get with the program about things like firefighter safety, or more accurately, accountability, use of IMS, and not sending people in to fight fires in &#8220;lost causes&#8221;.</p>
<p>It seems that whenever one of these subjects comes up, there are always one or two out there who say, &#8220;Hey, we&#8217;ve been doing it this way for years, and I&#8217;ve been fighting fires since you were in diapers, blah, blah, blah, blah.&#8221; (I wrote that because that&#8217;s about where I stopped listening).  I remember one particularly spirited discussion on NIMS and what a crock of crap it was and that members of the XYZ (read: big city) Fire Department, by God, have been doing it this way without that NIMS stuff and maybe you all shouldn&#8217;t be a bunch of sissies (that&#8217;s not the word he used), blah, blah, blah.</p>
<p>So I guess what you&#8217;re saying then, is that despite any meaningful adaptations there are from the way we did stuff to the way the rest of us are doing stuff (in the 21st century) all of it is pretty much useless and we should go back to fighting fires with buckets and grappling hooks.  That would be fine, except that building construction has changed significantly and you aren&#8217;t going to pull much thatch off the roofs in my neighborhood.  Or maybe using single 2 1/2-inch supply lines and booster lines is really okay, except that in my city, we have large properties with huge fire loads that give off mega-amounts of BTUs that you won&#8217;t overcome with that red garden hose.  And being grossly out of shape is okay, except that now we carry more equipment than we did before, including the fact that we are going to have to go up and down stairs wearing SCBA and the heat being produced by today&#8217;s burning couch and other contents far exceeds the heat output of fires in the 50&#8242;s and 60&#8242;s.</p>
<p>Maybe, just maybe, it&#8217;s time some of you dug some of the wax out of your ears and listened to the voices of today&#8217;s fire service, and if you can&#8217;t fathom why change can be good, consider maybe it&#8217;s you that needs to change (a change in profession, that is).  Learn more about where we are going by studying the traditions of our past, but realize that tradition is nice when it comes to parades and retirements, but it has absolutely no place in the field of modern combat we call the fireground.</p>
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		<title>Things Are Not Always As They Seem</title>
		<link>http://firehousezen.com/2008/12/02/things-are-not-always-as-they-seem/</link>
		<comments>http://firehousezen.com/2008/12/02/things-are-not-always-as-they-seem/#comments</comments>
		<pubDate>Tue, 02 Dec 2008 02:54:00 +0000</pubDate>
		<dc:creator>Michael "Mick" Mayers</dc:creator>
				<category><![CDATA["accident prevention"]]></category>
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		<guid isPermaLink="false">http://test5353.wordpress.com/2008/12/02/things-are-not-always-as-they-seem/</guid>
		<description><![CDATA[Only 24 days of shopping left until Christmas. However, for something a little deeper, how about a discussion on keeping your head[...]]]></description>
			<content:encoded><![CDATA[<p>Only 24 days of shopping left until Christmas. However, for something a little deeper, how about a discussion on keeping your head in the game. For my battalion&#8217;s quick training training today, I sent them a discussion on “sudden event” situations. Case in point: On <a title="http://www.firefighterclosecalls.com/" href="http://www.firefighterclosecalls.com/">Firefighterclosecalls.com</a>, there was an article on a <a title="http://firefighterclosecalls.com/fullstory.php?75909" href="http://firefighterclosecalls.com/fullstory.php?75909">PA propane explosion</a> that gave some interesting observations about the situation that unfolded after this sudden event. My question to my team was, &#8220;Are you prepared for a sudden &#8216;game-changing&#8217; event during your operations?&#8221;</div>
<p>
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<div>As responders, we go into so many calls with our own expectations as to how things are going to work. I am just as guilty of it as anyone else- it is human nature. We have to, however, shake loose some of our preconceived beliefs as to what we think is occurring vs. what is actually occurring. How do we do this? By getting facts through a proper size-up and maintaining good situational awareness. But even then, in the real world, the facts as we understand them may not be what is actually occurring.</p>
<p>Using a very real case in point from the other morning: While overhauling a fire the other shift, a number of us saw what looked to be an increasing smoke condition after we thought the fire was extinguished. Now there’s nothing wrong with that- the point in doing a complete overhaul is to uncover stuff like that (so we don&#8217;t have to come back later). If we had ignored the condition, or lied to ourselves about the situation and convinced ourselves that it was nothing, those decisions would have been wrong. But everything about the evidence led us to believe we had hidden fire someplace. We developed a plan to root it out, we had lines in place, but no matter what area we pulled, we found that the smoke continued.</p>
<p>Finally, we decided to increase the amount of ventilation in order to find out if we were dealing with pockets of smoke instead of a fire. This proved to be the case and the smoke ended. But it is a good example of seeing something you think is one thing and finding it to be something completely different. </p></div>
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<p>
<div>It is almost contrary to human nature to see events unfold in a certain way 99 times, and not expect it to occur the same way for the next time. As a veteran firefighter, however, I know it will be on the 100th time that things go differently and Murphy will pay us a litle visit.</div>
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<p>
<div>Like every other aspect of our job, we need to prepare ourselves mentally for how to overcome that complacency and act appropriately on the new evidence. This is appropriate not only for emergency response, but in our daily operations. Don&#8217;t assume for a minute that because you have seen something progress a certain way virtually every time that you have all of the facts.</p>
<p>Whenver you are working on solving a problem, use a good basic plan of action, know the strengths of the people who are working with you and challenge them to use those strengths, and most of all, don’t be afraid to roll with a revised plan. After all, situations change and if you fail to adjust, you are likely going to end up as part of the problem. </p></div>
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