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	<title>Firehouse Zen &#187; disaster</title>
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	<description>Deeper Discussion on Fire &#38; Emergency Services Leadership</description>
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		<title>Customer Service: A Bad Concept?</title>
		<link>http://firehousezen.com/2010/08/30/customer-service-bad-concept/</link>
		<comments>http://firehousezen.com/2010/08/30/customer-service-bad-concept/#comments</comments>
		<pubDate>Mon, 30 Aug 2010 13:30:09 +0000</pubDate>
		<dc:creator>truck6alpha</dc:creator>
				<category><![CDATA[Administration & Leadership]]></category>
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		<category><![CDATA[This I Believe]]></category>
		<category><![CDATA[World Faith]]></category>

		<guid isPermaLink="false">http://firehousezen.com/?p=1305</guid>
		<description><![CDATA[While we can quantitatively point out that having a customer service attitude benefits us in public support, there should be a muc[...]]]></description>
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		<slash:comments>7</slash:comments>
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		<title>Where Were You That Night?</title>
		<link>http://firehousezen.com/2010/06/16/where-were-you-that-night/</link>
		<comments>http://firehousezen.com/2010/06/16/where-were-you-that-night/#comments</comments>
		<pubDate>Thu, 17 Jun 2010 00:00:48 +0000</pubDate>
		<dc:creator>truck6alpha</dc:creator>
				<category><![CDATA[Administration & Leadership]]></category>
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		<category><![CDATA[In the Line of Duty]]></category>
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		<category><![CDATA[incident command]]></category>
		<category><![CDATA[incident management]]></category>
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		<category><![CDATA[SC-TF1]]></category>
		<category><![CDATA[South Carolina]]></category>

		<guid isPermaLink="false">http://firehousezen.com/?p=1064</guid>
		<description><![CDATA[It was inevitable that something bad would happen, given what we know now.  All we can do now is honor the lives of those who go b[...]]]></description>
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		<slash:comments>12</slash:comments>
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		<title>Breaking News: Huge Earthquake Hits Chile</title>
		<link>http://firehousezen.com/2010/02/27/breaking-news-huge-earthquake-hits-chile/</link>
		<comments>http://firehousezen.com/2010/02/27/breaking-news-huge-earthquake-hits-chile/#comments</comments>
		<pubDate>Sat, 27 Feb 2010 12:10:33 +0000</pubDate>
		<dc:creator>truck6alpha</dc:creator>
				<category><![CDATA[FEMA]]></category>
		<category><![CDATA[Fire Rescue Topics]]></category>
		<category><![CDATA[Firefighter Nation]]></category>
		<category><![CDATA[Major Incidents]]></category>
		<category><![CDATA[SAR]]></category>
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		<category><![CDATA[Chile]]></category>
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		<category><![CDATA[incident management]]></category>
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		<category><![CDATA[Pacific Rim]]></category>
		<category><![CDATA[SUSAR]]></category>
		<category><![CDATA[tsunami]]></category>

		<guid isPermaLink="false">http://firehousezen.com/?p=881</guid>
		<description><![CDATA[Quake was reported as being an 8.8 magnitude and is also the cause of a tsunami that is expected to strike various nations in the [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Capitalize on Your Strengths</title>
		<link>http://firehousezen.com/2010/02/21/capitalize-on-your-strengths/</link>
		<comments>http://firehousezen.com/2010/02/21/capitalize-on-your-strengths/#comments</comments>
		<pubDate>Sun, 21 Feb 2010 11:00:29 +0000</pubDate>
		<dc:creator>truck6alpha</dc:creator>
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		<category><![CDATA[fixers]]></category>
		<category><![CDATA[Hilton Head Island]]></category>
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		<category><![CDATA[officer]]></category>
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		<category><![CDATA[resources]]></category>
		<category><![CDATA[safety]]></category>
		<category><![CDATA[team]]></category>
		<category><![CDATA[Training]]></category>

		<guid isPermaLink="false">http://firehousezen.com/?p=860</guid>
		<description><![CDATA[When we put together teams, the act of doing so in order to develop effective teams requires some thought as to what is needed by [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<title>Almost Good Enough</title>
		<link>http://firehousezen.com/2010/02/18/almost-good-enough/</link>
		<comments>http://firehousezen.com/2010/02/18/almost-good-enough/#comments</comments>
		<pubDate>Thu, 18 Feb 2010 11:00:37 +0000</pubDate>
		<dc:creator>truck6alpha</dc:creator>
				<category><![CDATA[Administration & Leadership]]></category>
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		<category><![CDATA[NFPA]]></category>
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		<category><![CDATA[risk reduction]]></category>
		<category><![CDATA[standards]]></category>

		<guid isPermaLink="false">http://firehousezen.com/?p=854</guid>
		<description><![CDATA[What does it mean to be &#34;good enough&#34;? Is being good enough sufficient to meet the needs of our customers? Is it good enough to me[...]]]></description>
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		<slash:comments>1</slash:comments>
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