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What Does It Take To Be A Firefighter Anyway?

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Being a firefighter is real work and not for the faint of heart. If dirt bothers you, go get another job.

We should make getting into the fire service at least as hard as trying to get into the NFL. If everyone wanted to be a firefighter when they were growing up, most of us also probably wanted to play football. The NFL has all kinds of hurdles to cross to get a job there: the Wonderlick, the combine, scouting, etc. In some fire departments, all you have to do is fog a mirror, and even then, I wonder if that is even a requirement.

When all hell has broke loose in our lives, who better to see than the fire department?  If the people we are recruiting can’t even solve the simplest of daily problems, what makes us think that at 0200 with the roof falling in on us that there will be sudden improvement in judgement and reasoning?  It again goes to my post of the other day about being cognizant of what we do and don’t know.  Some of these folks are so sure of what they think they know, that it makes them dangerous to those of us who know that we can’t possibly know everything.

Thus the survival instinct of the crustiest among us: situational awareness.  We know that with Murphy lurking around every corner and maintaining a skeptical eye on most every situation, we aren’t entirely surprised when things go wrong, because we figured that they would anyway.  It’s like some of the newer guys I talk to think that just because they studied it at the Fire Academy, it is going to go like the plan at every incident.  I don’t know how you teach someone to be a little less optimistic, but if we can figure out how to do that, we might get some of the problem licked.

But that isn’t all; there’s something to be said about the mentality of “heavy lifting” that escapes some of our new hires around the nation.  They seem to think that the problem is solved when we arrive and that it’s all going to be blood and glory.  Then they become disenchanted when they’re mopping up vomit off of Mrs. Smith’s kitchen floor after the rig has taken her to the hospital.  Our job requires us to tough it up and do what is necessary, whether we like it or not.

A little less bitching and a little more effort would go a long way.  Your truck isn’t running perfectly?  Well, sorry: For years I held apparatus together with duct tape and superglue.  Suck it up and do your job.  If something doesn’t work, roll with it.  I took a lot of pride in knowing that I could do whatever job necessary with whatever I had with me, or at least knowing where I could make something work in the meanwhile.  Nowadays it seems like if the least little thing goes wrong, people are throwing their hands in the air and giving up.

So here’s what it comes down to: We must figure out a way to test individuals for resiliency and determination, while also measuring their ability to understand that if they want the glory job, they should have probably worked harder for that baseball scholarship. There is no glory in our job.  Put away the wacker lights and the Bad-Ass Firefighter t-shirt and know your role.  If you aren’t out running calls, be grateful that you get to have a night of sleep and that no one became homeless last night because their house burned.  And if glory and fame is what you want, go form a posse and hang out with Lindsey Lohan or something.  We’ve got a job to do.

Evolution And You

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You can choose to keep your head in the sand or come up for air. It's really YOUR choice.

In an uncharacteristic Firehouse Zen moment, I’m going to share some not-so-heartwarming news with you: If you fail to evolve, you will die. It’s not all about cheerleading and mentoring. Some of this motivation has to come from the subject themselves. If you are not intrinsically motivated, you can only be kicked in the head so many times before it’s time for us to move on to someone who genuinely WANTS to succeed.

I am inspired by this post from the New York Times that discusses what is known as the Dunning-Kruger Effect — our incompetence masks our ability to recognize our incompetence. In essence, some people are so stupid, that they don’t even recognize that they are that stupid.

It’s like the contemporary fire officer who continues to discuss his or her lousy computer skills.  Do you know one?  While twenty years ago, it might not have been a big deal, but virtually everything we do these days as a company or chief officer requires a certain understanding of how to complete forms, create documents and memos, and to analyze data.

I don’t know of a single department in the nation who is still using a typewriter to perform these tasks, although I’m sure someone will pipe up and claim that distinction.  Unless you are some superstar fireground tactician, I don’t know anyone so gifted that they can forgo the skills required to cover the administrative requirements of the job, and those skills include basic computer use.  Claiming you can’t work a computer just doesn’t cut it in the 21st Century; if you are so confused by a word processing program that you can’t manage to put out a coherent memo, it might be time for a career change.

But this isn’t a rant about not being able to use a computer.  The point is that as times evolve, so do our jobs.  You can complain about it and moan about it all you want, but the expectations placed on us as leaders require us to understand and manage change. You may not be an early adopter, in fact, you might be the last one dragged kicking and screaming to the next level, but at some point, you must make the change or expect to become irrelevant.  As a company officer, your redeeming skill might have been that you could last the longest in a smoky room without puking your guts up, but now that we have methods to skip that desired attribute, you’d better polish some of your other abilities up soon else you will be yesterday’s news.

We must constantly evaluate our knowledge, skills, and abilities and determine what we can do to evolve.  If we fail to do that, we are dooming ourselves to obsolescence. If retirement is within your sixty-day window, that might not matter to you, but if you plan on hanging in for the next few years, I suggest you learn more.  You have to be smart enough to realize you don’t know everything and certainly not so stupid that you think you do.

Dedication to Customer Service

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How dedicated to serving your public are you? We seem to pay a certain amount of lip service to “serving the public, 24/7, 365″ in our mission statements. I always hear how proud we are to “serve”, but do we draw the line at putting out fires? Carting them to a medical facility? Or are you in an organization who will put someone back in bed or stop a leak until a plumber can get there?

I hear about all-hazards response all the time, but do we draw the line at “hazards”, or do we raise the bar a little? While I don’t advocate anyone in our jurisdiction calling 9-1-1 because they need help completing their tax return, if a situation really does affect our customer that they had to dial that number, aren’t we charged with understanding how this is perceived as an emergency before saying we won’t help?

My wife owns a flooring company. While a floor product delivery may not constitute an emergency issue to you, to her company, when a customer needs a product someplace at sometime, if it isn’t there, it creates issues that may effectively stop the completion of the project, be it a remodel or new construction.  This week, a delivery had to go from the manufacturer directly to the project location in another state.  To the trucking company, excellent customer service was a non-issue: After neglecting to send the materials in a truck with a lift gate, they decided, “Oh well, you’ll just have to wait until we can get a truck to do that later.”  Later being three days later.

They had a pretty blase attitude about the whole thing, despite the fact that they were contracted to deliver something, they had an obligation to deliver it at a certain time and place, and being the subject matter experts on shipping, should have probably realized that they weren’t going to just hand-carry 3900 pounds of product off the truck (especially since they had to use a fork-lift to get it on there). Then to compound the issue, they weren’t very careful about how the product was loaded and they damaged some of the pieces. Again, “Oh, well…”

Dedication to customer service requires a “can do” attitude; it might seem to be outside your scope of practice, but depending on what your marketing strategy happens to be – and make no mistake about it, your mission statement and vision is your marketing strategy when you are fighting for ever-dwindling tax funds or donations – your organization will be faced with very specific situations in which you will have to stretch your resources to “make it happen”.  In our case, we rented a truck, picked up the material from the trucking company and delivered it ourselves.  The customer was completely thrilled.

In my wife’s company, we hope our efforts will be recognized in customer loyalty and a willingness to pass the word on. In emergency services, we hope that the care we take with each challenge is shared loudly when budget time or the annual fundraiser comes around.  You can draw the line where you choose, but in these times of limited funds, can you afford to ignore the added value of extraordinary customer service? It is extra effort that will distance you from the rest of the pack.  When a decision must be made between funding an analysis of the migratory path of earthworms in your community and cutting firefighters, that’s ammo you can’t afford to ignore. The next time you are drooling over your wish list and realizing you can’t afford things, remember the choices you made as to where you drew that customer service line.

The Weekly Weasel – Your Jealous Eyes

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Stand back, mortals.  I've got this under control.

Stand back, mortals. I've got this under control.

Remember Shakespeare’s Othello? Iago is envious of Cassio, who has recently been appointed as Othello’s lieutenant.   Iago then plants “evidence” of an affair between Cassio and Othello’s love, Desdemona.  In the end, people get killed, suicides occur, and the plot is exposed.  Your basic Shakespearean tragedy, as it were.

From the start, Iago tries to convince the audience that he loves Othello.  So it is of this saga that I am reminded as I enter into a meeting with “Lt. Iago”.  His need for a meeting revolves around his concern about how personnel might be losing respect for “Lt. Cassio”.  Of course, Iago brings this situation to MY attention because he is “genuinely worried for him”.  To say I am skeptical would be a gross understatement.

While Lt. Iago’s discussion has ever the slightest hint of merit, I sense the underlying reason for the issue being brought up in the first place: envy.  Iago wants to be in that rock star category like Cassio is.  Iago doesn’t have any hope of this because people don’t like to work with him.  You want to know the reason why?  Because of moments like these.  If you screw up, it’s not a learning moment, it’s a chance for Iago to prove how good he is and what a dumbass you are.

You see, Iago is a star performer in his own right.  He’s smart and driven.  Although ambition is a good thing, stomping on the fingers of everyone you are climbing over doesn’t earn you any sympathy when you fall.  Occasionally even, someone reaches up and yanks you down as well.  Iago simply doesn’t know when to rely on his own record of accomplishments rather than to resort to innuendo and plotting.  Iago, hero to us all, brings the problem forth in the name of “upholding our high standards”.  While I have much bigger issues to worry about, Iago has saved the day from the trivial.  His subtlety is truck-like in its dimensions.

Envy is characterized as a resentment of circumstances, an emotional and behavioral response toward a perceived relational threat.  Jealousy and envy have over the ages gone hand in hand.  Often, the words describing the two feelings are interchangeable.  But while jealousy is a protective reaction to a perceived threat (to a valued relationship), envy is better characterized as ill will toward someone who has something the other wants, but feels that because of unfair circumstances, they do not have.  Thus, Iago and Cassio.

Iago wants what Cassio has; respect.  Cassio has respect from the masses because he is hard working, dedicated, and knowledgeable.  Cassio also has his own issues, but he addresses his issues and deals with them.  Faced with issues, Iago assumes that everyone else is an idiot.  Cassio solves problems; Iago points out the weaknesses of others.  Of course, I could fall prey to the temptation to tell Iago, “Hey look, Cassio has problems too”.  I would hope you realize this isn’t a good idea, even though it could illustrate that yes, on the face of it Cassio is a superstar, but we all have our own issues.

How do you deal with someone like this?  The first order of business is to not give in to it.  While you must listen yet filter out the crap, the time that is spent listening to Iago is worthless from the standpoint of convincing him to get with the program.  He needs to get re-focused on doing what he is good at and spend less time worrying about what everyone else is doing.

If Iago is simply venting, it is one thing, but if he is actively spreading rumors or creating problems, as the supervisor it is imperative to deal with facts and to get the rumors out of play.  Short of keeping Iago at arm’s length, I don’t know what else you can do other than to watch out for him.  Today it’s Cassio, tomorrow it could be you.  Unless you’re like me and wouldn’t mind going back to the truck company, it’s hard to maintain objectivity when you know someone is gunning for you, especially someone like this.

My best advice, don’t be like this person and stand clear of anyone like him.  Always treat them fairly, but suspiciously.  Never give them an opportunity to stick it to you, no matter how tempted you might be.  Iago isn’t your drinking buddy, he is a man of opportunity.   If you provide the moment, don’t be surprised if your chip gets cashed unexpectedly and you’re left holding the bag.

Attachment to Before

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The more flexible you are, the more likely you will weather the storm.Attachment is when you believe that things can or should remain one way forever.  Things are in a constant state of change.  Just as you change, so do the people around you, and your organization, and your community, so your relationship changes too.

Change is never easy, but if you can accept that it is inevitably occurring and embrace the change,  transition can be easier.  People put too much emphasis on remaining constant.  There is an impermanence in everything.  People come and go, the environment we operate in is constantly evolving, and new ways of doing things are discovered every day.  We can hold on to the past forever, but it won’t change the fact that the rest of the world is moving on around us.

Effective leadership requires us to understand the changes and be flexible with them. Effective leadership requires us to understand ourselves to find why we resist certain challenges.  If we can be open to possibilities and willing to explore them, we can solve anything and do anything.

To My Facebook Friends

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The other day I succeeded in putting a U.S. Army SAR Technician together with a state US&R asset in Tennessee.  I supplied my girls’ swim instructor names of friends who have run the Chicago Marathon.  Later in the evening, I was contacted by a friend who had another friend needing examples of state mutual aid agreements.  Years ago, not only might I not have known the people to put these friends in touch with, but I might not have even known the people asking either.

While I created Firehouse Zen to educate others, my Facebook, Twitter, LinkedIn, and Firefighter Nation accounts have become essentially my “research sources”.  The more minds I can get exposure to, the more likely it is I am going to get an idea from somewhere, or be able to answer a question, or just generally help.  While there are still a few skeptics, I know of many who find this new frontier exciting and intriguing.  It is apparent that electronic media and social networks have really begun to find a place in the emergency service world, if used correctly.

Knowledge is most certainly power; your network is the essential element in communicating that knowledge.  It used to be that you would have to attend dozens of conferences a year to connect with others, now I can do it from the desk in my office, or on a good day, on my porch with my toes in the pool.  Day after day, social media is revolutionizing our industry.  The more people you can connect with, the more likely you are to have an answer if called upon.

Although these applications were designed for socialization, many of us realize the utility of having access to names from all over the globe.  These contacts are not only from within our ranks but from business, NGOs, military, and a host of other classifications we once didn’t have ready access to, people who may have faced similar challenges and can provide insight, or people who might at least know a source for further inquiry.  While there are downsides, there are upsides we haven’t even begun to touch on yet.  I continue to add pretty much anyone who asks to “friend” me, mostly because I’m not looking for exclusion, I’m looking for inclusion.  I want anyone who wants to gain access to what I know to be able to, and likewise if they have something to share with me, to be able to do so easily.

So here’s to you, my Facebook buds, my LinkedIn compadres, and all of the rest of you out there who provide me a secure base of information, education, and friendship.  And to those of you who aren’t yet, feel free to come by and friend me, because while today you might have something I need, hopefully someday there’ll be something I do to return the favor.  Reach out and meet some people.  Like they say at Disney, “It’s a small world after all”.

Bravery In The Line Of Fire

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Later, man.Mark Glencourse’s recent decision to end the Medic 999 blog has certainly struck a sympathetic chord with many of us in the emergency services blogosphere. We all tread the finely defined line of sharing our experiences for the sake of educational and informational purposes on a regular basis knowing that we are one troll away from internet chaos and either a loss of our jobs, public lynching, or worse. There’s a reason many of us require authorization before your comments post; one ill-phrased comment can be the same as someone throwing a road flare into a packed movie house.  Next thing you know, people are yelling at each other, getting ugly, going after whomever happens to be in the way, then voila- all consumed, the masses move on to leave you, the theater owner with your smoking rubble pile (i.e.; your life and career, or what’s left of it).  It’s a tough crowd sometimes.

Plenty of blogs exist just for the sake of venting.  The origins of the web log are in a diary format and meant as a way for the blogger to share his or her feelings and observations with others.  My site was meant to be different, just as I would bet the rest of the blogs on the FireEMSBlog Network were.  Mark’s efforts were pioneering like many of the rest of my fellow bloggers.  Many of us saw this format as a way to immediately reach the masses with timely messages.  But not only that, I think Mark set an example of a blogger that took the high road consistently, so much so that he and Justin at The Happy Medic were able to inspire Thaddeus Setla to team up for developing the Chronicles of EMS series.

While Mark and many of us chose to blog openly, for a long time I used to get a little frustrated sometimes with the people who choose to hide behind a psuedonym.  Looking back on it, sometimes I wish I had stayed anonymous, since the longer I do this, the more I realize it’s probably not a bad way to be able to say your piece without being taken out at the esophagus.  While I publish any comment for or against my views, except spam, there have been a few unnerving moments when I would read a comment and know a potential spark was heading toward the hot zone.  The nature of my blog keeps that to a minimum, but I have read others that have turned pretty emotional.

The subjects of change and leadership cover some dangerous ground.  You can be courageous and try to influence positive growth, but from time to time, leaders get attacked, especially if what they say is unpopular.  Just ask Gandhi, or JFK, or Martin Luther King, Jr.  how dangerous leading can be.  While on this site I haven’t gotten into what I consider the “daily grind”, I have discussed some best practices that apparently don’t sit well with everyone.  Some of my long-time readers might remember the series I began on credentialing that went south when a few individuals disagreed with my assessment of the current landscape.  Not only did they choose to attack me, but my employer as well (they were pretty good natured about it, considering, which goes to show how supportive my bosses are of this endeavor).  Likewise, I got an e-mail recently from someone I consider a friend, who, having read something I wrote, took it as an attack on him.  Nothing could have been father from the truth.  While there were others involved in the situation that I felt deserved some well-placed rage, I never meant to question this individual’s commitment or bravery.  But like everything else, when you are enmeshed in a situation, no matter what side of the fence you happen to be on, sometimes the firing gets a little too close.  If you happen to be standing nearby when the grenade goes off, just supporting the leader may blow up in your face, no matter how much you wanted to help and how good your intentions.

So to keep this from going on much too long, I’m reminded that I wanted to tell you all this story: I recall an event from my recent past where I was doing my station rounds; a firefighter, who obviously saw my “certificate book” years ago, when I happened to visit his station pulled out his similarly crafted three-ring binder which makes keeping track of certificates a little easier.  While mine is pretty full after thirty years in this business, this young firefighter had a pretty impressive start and I congratulated him on the many trees that were killed in pursuit of personal excellence.  Of course, this event became the equivalent of a measuring contest and soon the other crew members were bringing out their own versions, ranging from a file folder to what looked like a scrapbook.  Thus, the Zen Master saw a little teaching moment.

I wished I had my book at the time, but when I took all of the other books and stacked them on top of one another, they made a nice pile.  The crew members were laughing a little nervously (okay, where’s the chief going with this?) when I made a BIG deal out of this stack.  Then I turned to the bunch and pointed out that while this was quite an assembly of awards, the entire pile was worth NOTHING if the knowledge and experience that the stack represented wasn’t shared, either by teaching, relating it to others, or simply by setting an example.  Mark got that idea early on and decided he wanted to share his ideas, albeit in a method that many don’t understand or even try to appreciate.

Medic 999 was and remains an excellent blog.  Mark did a great job with it and he deserved the honor of Fire/EMS Blog of the Year he got last year from a popular vote.  As I mentioned earlier, Mark and Justin’s story of reaching out to one another across the pond and a continent (depending on which direction you flew, I suppose) was inspiring and certainly newsworthy.  And above all, the situation he finds himself in now, I have been close to before and there but for the grace of God go I.  I’ve been fortunate to have an employer who, while keeping their distance and reaffirming their legal requirements to maintain privacy, have also been supportive of my need for creative expression (so long as it is done off-duty and on my own computer).  It is here in which we have our last leadership lesson of the day.

Every now and then I have to endure an occasional comment from the “less-than-enlightened”; or “LTEs”, as I like to call them. Like as in “Battalion Chief Lite” or “Firefighter Lite”- you know, looks like one, MAYBE tastes like one, but we all know somehow, when you turn it to the side, you see it is just a facade (or like in beer, it never tastes as good as what it is advertised to be).  When you have a lot of these Lites hanging around, it really makes it hard to do your job.  While it gives those of us a never-ending source of material to write about, these individuals can quickly make your life miserable and wear you down.  If they are your boss, they can make it impossible to be innovative and visionary.  I have been fortunate to work with people who realize the power of knowledge and desire for us all to share (appropriately) what we know.  Others aren’t quite as fortunate.  If you find yourself in the position of being the big cheese and you have some real go-getters, do you want to be known as the chief that took off the leash and encouraged facilitated excellence?  Or do you want to be known as the Stalinist who shut down all original thought, suppressed creativity, and required everyone to march in lock-step?  In this day and age, we should all be reaching out to not only understand where we have been, but where we need to go.  Mark was reaching ahead of himself, not behind.  If you can honor his decision to make the choice, the best way is probably to learn from his experience, share it with others, and to strive for excellence.  While you may not be able to choose to blog, you can teach, you ca mentor, and you can certainly patronize those of us who can bring it to you.

Good luck, Mark.  Vaya con Dios.  Visit often and know that I’m hoisting a drink in your direction. Cheers and thanks for leading.

Safety Message With A Parental Advisory

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Repeat after me: "It will all be okay." Breathe deeply.

That got your attention, didn’t it?  However, I strive to maintain a “G” rating on FHZ, and the language is not that bad.  I’m not interested in pushing any of your buttons; I just want to get this safety message across.

So let’s just jump right into it.  Depending on where my shift falls, I drive my youngest daughter to school three or four times a week.  Without fail, there is one dumbass who every morning, manages to tie up the carpool line for an extra five minutes while she yaks incessantly to one or another of the other parents waiting in line.

When she finally decides to pull up her tricked-out Escalade and discharge her whiny little brats, she ties up those exiting by stopping and talking to someone else.  Thus far, I have not succumbed to the (strong) urge to walk up and pull her out through the partially open window of her status machine.  But even as I originally contemplated this post, she ran a stop sign, swerved across three lanes of traffic at carpool pick-up, cell phone in one hand and double decaf frappe crappacino in the other, cutting cars off, just so she could pull up next to one of the other moms (there for the afternoon social, of course) and gab some more. (Breathe deeply).

“Where is he going with this?” you ask (cautiously).  Well, while watching this daily comedy of the bizarre, I was thinking that perhaps our apparatus operators are also too distracted while driving very large, inertially-challenged, parade beasts, and maybe this is part of the cause of so many minor and major vehicle collisions each year.

Take for example, the discussion that I encountered this past week.  I am the Chair of our department’s standard operating guideline committee and people sometimes pull me aside to discuss recent changes to our manual.  With recent changes to the way we back our apparatus, our logic is to make everyone get off the apparatus (except the drivers, obviously) and act as spotters to provide some more eyes on the blind sides of the apparatus.  As you can expect, there are those who think more than one spotter is a bad idea.  I think that given the number of accidents we have had, we should be doing anything in our power to change things, since the current modus operandi doesn’t seem to be working all that well.  If one spotter isn’t working, two or more might be better, but one certainly doesn’t seem to be doing the job now.

In our organization, the command staff (unreasonably, I guess) believes that any number greater than one is an unacceptable statistic for collisions.  We LIKE being proactive.  Consequently, we have people who think a few collisions is okay.  ”It’s the price of doing business”, I heard someone say.

Of course, when assigned to spot the apparatus, if we happen to be doing so with a spotter who can actually manage to do more than fog a mirror, that’s all well and good.  I say this because we have drivers who still manage to back into something even with an individual out there to plausibly prevent such an occurrence.  Of course, that’s if THE SPOTTER isn’t themselves distracted by their own cellphone, the hottie crossing the street, shiny objects, or the flashing lights.

Between the radio going, the siren blaring, the other distracted drivers, the officer ordering, and the three swans-a-swimming, our modern fire apparatus operator has a serious challenge when it comes to paying attention to the road and the myriad hazards encountered between Point A and Point B.  In today’s emergency services, and having read some interesting posts by members of some of the forums, while many of us believe the foremost concern of the apparatus operator should be the safe operation of their vehicle, there are people who are more concerned with what music they should be blasting on their way to “the big one”.  Then we wonder why we have accidents.

Years ago, I heard someone say that if every vehicle on the road was equipped with a nine-inch stainless-steel spike in the center of the steering column, we would probably decrease the number of traffic accidents ten-fold.  While I agree that a sharp object pointed at my chest would probably cause me to think twice before exceeding the speed limit, I think a less lethal solution, like a machine that would punch you in the balls for exceeding the physical limitations of the rig, might just be the answer.  Trust me, if I were smacked in the cajones every time I unlawfully exceeded the speed limit, it would get my undivided attention.  I certainly wouldn’t make that mistake twice.  So, if you’re sincere about avoiding this terrible contraption: FOCUS ON DRIVING THE (Pick one: engine/truck/medic/rescue) SAFELY, because I’m off to get the patent.

It is painfully obvious each time we roll a vehicle, smash one into a car at an intersection, park one on the train tracks, or run over our back-up man that there are serious issues of attention at play here.  Instead of focusing on getting to the fire first, we need to focus on getting to the fire in one piece.  And so long as officers on these rigs sit silently and pray that the ride ends up well instead of speaking up and ordering the driver to slow down and drive reasonably, we will continue to lose our brothers and sisters for what- so some hopped up adrenaline junkie can pretend he’s Mario Andretti racing in a 25-ton killing machine?

Just as my story about the clueless soccer mom riled some of you up, so should the image of a fire apparatus driver ramming into the side of a carload of kids be equally, if not so much more, reprehensible.  After all, our subject mom is just another dumbass civilian with a cell phone.  But you, my friends, are caretakers of the public trust.  The taxpayers chose to allow you to drive the biggest, shiniest example of the American Fire Service down its public thoroughfares because they had a semblance of trust that you wouldn’t mow them down like a dog when you were running to that alarm activation.

Let’s be serious about safe driving of our trucks.  If you really want to kill yourself, do it at the scene where at least you can pretend you were saving someone’s life.  Driving down the highway like a maniac isn’t helping anyone, may likely kill someone, and is really just an excuse for showing off.  Don’t be a dumbass.

Do your job and be proud you are a firefighter, and keep your community safe by easing back a little on the throttle.  Focus on what is important; delivering your highly trained crew with the necessary equipment to the scene of the emergency, and insuring that not only they arrive safely, but everyone and everything encountering you in your travels survives the experience as well.

Tolerance

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Take the time to understand others' points of view.

Take the time to understand others' points of view.

There is a great deal of controversy on the internet at any given time, but the postings between people we should be working with are getting to the point where they are troubling.  Heated rhetoric, personal attacks, and just out and out anger are more commonplace now then ever.

I posted this on my Firefighter Nation profile the other day in response to some of the discussions I have seen on other blogs lately.  If there’s anything I learned from doing research, is that even the military has come to understand that if combatants don’t appreciate adversary culture, they are likely to make assumptions that could jeopardize their mission. As a result, enlightened commanders take the time to immerse themselves in cultural education and counterintelligence to fully comprehend the aspect in which an adversary may approach a problem.  As a born cynic, my first viewpoint was that the understanding could be utilized to manipulate weakness or strength to be used against one’s adversary, but as I have grown older (and hopefully, wiser), I have found that in conflict management, many arguments could be simply defused by just toning down the language and accepting others’ viewpoints for what they are: opposing viewpoints.

This text was shared with me by a friend some time ago, but I wanted share it with you all in the hopes that maybe it could provide some perspective:

(Paraphrased from Dhammavadaka):

Remember always that you are just a visitor here, a traveler passing through. Your stay is but short and the moment of your departure unknown.

Speak quietly and kindly and be not forward with either opinions or advice. If you talk much, this will make you deaf to what others say, and you should know that there are few so wise that they cannot learn from others.

Be near when help is needed, but far when praise and thanks are being offered.

Take small account of might, wealth and fame, for they soon pass and are forgotten. Instead, nurture love within you and and strive to be a friend to all. Truly, compassion is a balm for many wounds.

Treasure silence when you find it, and while being mindful of your duties, set time aside, to be alone with yourself.

Cast off pretense and self-deception and see yourself as you really are.

Despite all appearances, no one is really evil. They are led astray by ignorance. If you ponder this truth always you will offer more light, rather then blame and condemnation.

Maybe some of you will take this for what it is worth and be a little less likely to fight with one another. Maybe you will continue to disregard any advice toward making peace with your brother firefighters and EMTs. But maybe if some of us kept our mouths shut and listened more, we might learn something. And further, maybe we need to be tolerant with some of the newbies and try to encourage their learning.

There is always a place for understanding the culture and approach of others, because you can then frame your discussion in terms which they can understand.  Be more open to ideas and accepting of others, and in the end, you will reach them because you can appreciate where they are coming from and they will appreciate that you took their sides under consideration.

Squirrel In The Middle of The Road

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Our job entails more than responding to emergencies.

Our job entails more than responding to emergencies.

The other day I was sitting at Coligny Circle, which is a pretty busy spot on our Island.  I was actually trying to get some work done using the Town’s open WiFi connection there, rather than watching squirrels running out in the road.  A long time ago I wrote (in my first blog ever, over on FirefighterNation.com) about how some people make decisions like a squirrel decides whether it is going to cross the road: first this way, then realizing impending danger – that way – then thinking maybe that was a bad idea – this way…then the awful crunch of tire meeting squirrel.

Now as some of you know (who have been following me for a while) I’m not crazy about squirrels.  But while continuing to battle with the squirrels in my yard and despite my general impression that they are just rats with bushy tails, I still don’t really wish them any harm. While I would not come to a screeching halt to avoid hitting a squirrel with my car, I’m certainly not going to swerve to hit one, and I’ll even slow down to give them the benefit of doubt.   But just because I don’t really care for them, I still at least respect them as an adversary and I would never go out of my way to hurt them.

Well, it’s like that with you all and my other fellow beings; I respect you and your thoughts, I pray for your souls and your enlightenment, and I’d never go out of my way to hurt anyone. I’d even avoid doing so if I could.  But at some point we will come to a critical intersection where your indecision matches up with my desire for forward motion and we revert to that law of physics where an object in motion will continue in motion unless acted on by some outside force.  Are you getting it?

I have little to no patience with the status quo, especially if staying with the status quo serves no purpose.  I was remarking this morning to a friend that many “leaders” are afraid of the unknown because they don’t know how the unknown is going to treat them now or their legacy later.  It may be that the future holds them to account for their inabilities, their failures, or their inequities.  The status quo provides comfort.  The status quo provides reassurance.  If we know that the future is the status quo, we can control that. Everything else is shrouded in mystery.

If you live your life afraid of what is about to come, you will be afraid to take any chances.  If you live your life afraid of what is about to come, you will be cautious to the point of avoidance when an opportunity arises.  If you fail to take a chance when an opportunity arises there will be no growth.  While there are places for leaders who simply maintain peace, if your world is in constant turmoil, as a leader you must strive for change.  If your world in constantly evolving and you fail to grow with it and improve, you will go the way of the dinosaurs.  Or even better, the way of the indecisive squirrel.

If we weren’t losing firefighters from preventable cause, or if we didn’t have technologies that would help us to save lives and property more efficiently, or if we had leaders that were fully prepared to lead others in providing emergency services, we wouldn’t need to change.  If we had a fully efficient EMS system in every community and adequate layperson interventions in place, and lives were improved by rapidly delivered patient care, we wouldn’t need to change.

While there are those who continue to promote equilibrium, the time is not now for equilibrium.  Equilibrium suggests that things are okay, and things are clearly not okay.  We must as leaders continue to strive for improvement. We must encourage and motivate those who follow us in order to build a better customer service delivery model.  When things have improved not by what “seems” like improvement, but based on objective, measurable data, then and only then should we be comfortable resting on our laurels.  Our job entails more than just responding to emergencies.  It entails responding to community needs and assisting our neighbors.  That assistance comes in many forms, but the agencies who get it will be survivors, and those who don’t, well, I think you can figure that out yourself.  It’s not a matter of “if”, but “when”.

When the squirrel decided he wanted to cross the road, it was because he had an objective to reach on the other side.  Staying on one side of the road meant the objective would not be met.  Going after that objective involved a certain amount of risk.  The squirrel may or may not have considered that risk before making his decision.  We are not squirrels.  We hopefully have enough brainpower to determine whether the risks that we take are worth the rewards at the end and make the right decisions.  And if we rush out into the stream and find ourselves challenged there is also a risk in changing direction that we need to take into consideration.

As emergency service leaders, we must ensure that the decisions we make are based on objective, unemotional criteria involving what is best for the people we serve.  No tradition supersedes our prime directive of service to others.  Any decision we make must consider the ultimate mission: protection of life, property, and the environment.  If we remain locked in on the present and base our actions on serving the status quo, we don’t achieve that mission and we will have failed.  Our failure has consequences; unfortunately, in our business, those consequences often involve injury, death, or other severe loss.  It is incumbent upon us to keep that from happening.  But other consequences are pretty devastating as well like the elimination of overall budget, which can result in reduction or elimination of staff, programs, equipment, or whatever else you can imagine.

Challenge yourself and your team to remain vigilant to unmet needs, to consider means to remedy those needs, and to strive for continual improvement.  If you don’t engage your vision, it is tantamount to going out into the road and freezing in the path.  And we all know the ending to THAT story.

Inflammatory Language

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This was a response I placed on FFN in answer to some statements being made about the fire service:

In 2008, there were 1,148,850 firefighters in the U.S., according to Karter and Stein’s U.S. Fire Department Profile report. With three reported “noose” incidents and a certain number of “other racist” incidents that may be out there, I would hardly believe that this translates into the Fire Service deserving of a comparison to the KKK. In fact, I am, have always been, and always will, be repulsed by any racism, sexism, or any other form of bigotry within what is supposed to be a “brotherhood”. The only thing white going on my head is my leather.

While blogging is relatively informal and held to a lesser standard of editorial responsibility, writers still have to understand that comments like these (whether or not she meant to inflame the readership and drive hits) are irresponsible. I’m not calling for her job or a boycott of FIRE RESCUE, but I certainly believe she owes everyone an apology.

As a blogger, I believe I have said things to make people think, and I know I have said things that may have been controversial, but never have I said anything that would be considered an insult to the overwhelming majority of firefighters who serve this Nation on a daily basis. I know there have been moments when I have been tempted to shake things up with a statement before, to see if anyone is paying attention, but there needs to be at least a tiny bit of journalistic integrity when you are blogging, else you are just part of the “Wild Wild West” with all the other trolls and morons out there.

WC is trying to do a job, just like the rest of us. I know on some issues that sometimes things sneak by you and sometimes you catch them. Should we ban free speech? Certainly not. Should we ban shouting “fire” in a crowded theatre? Yes.

If you are writing something simply to create angry responses and overwhelmingly emotional controversy just to drive traffic, maybe you need to be banned. But since I don’t know that to be fact, I think maybe we need to all be a little more responsible with what we say, ignore the trolls, and act like grown-ups.