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		<title>Customer Service: A Bad Concept?</title>
		<link>http://firehousezen.com/2010/08/30/customer-service-bad-concept/</link>
		<comments>http://firehousezen.com/2010/08/30/customer-service-bad-concept/#comments</comments>
		<pubDate>Mon, 30 Aug 2010 13:30:09 +0000</pubDate>
		<dc:creator>truck6alpha</dc:creator>
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		<guid isPermaLink="false">http://firehousezen.com/?p=1305</guid>
		<description><![CDATA[While we can quantitatively point out that having a customer service attitude benefits us in public support, there should be a muc[...]]]></description>
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		<slash:comments>7</slash:comments>
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		<title>Evolution And You</title>
		<link>http://firehousezen.com/2010/07/24/evolution-and-you/</link>
		<comments>http://firehousezen.com/2010/07/24/evolution-and-you/#comments</comments>
		<pubDate>Sat, 24 Jul 2010 13:30:29 +0000</pubDate>
		<dc:creator>truck6alpha</dc:creator>
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		<guid isPermaLink="false">http://firehousezen.com/?p=1223</guid>
		<description><![CDATA[In an uncharacteristic Firehouse Zen moment, I&#039;m going to share some not-so-heartwarming news with you: If you fail to evolve, you[...]]]></description>
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		<slash:comments>2</slash:comments>
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		<title>Dedication to Customer Service</title>
		<link>http://firehousezen.com/2010/07/18/dedication-to-customer-service/</link>
		<comments>http://firehousezen.com/2010/07/18/dedication-to-customer-service/#comments</comments>
		<pubDate>Sun, 18 Jul 2010 13:30:54 +0000</pubDate>
		<dc:creator>truck6alpha</dc:creator>
				<category><![CDATA[Administration & Leadership]]></category>
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		<guid isPermaLink="false">http://firehousezen.com/?p=1215</guid>
		<description><![CDATA[I hear about all-hazards response all the time, but do we draw the line at &#34;hazards&#34;, or do we raise the bar a little? ]]></description>
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		<slash:comments>7</slash:comments>
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		<title>In Any Change, Timing Is Essential</title>
		<link>http://firehousezen.com/2010/07/15/in-any-change-timing-is-essential/</link>
		<comments>http://firehousezen.com/2010/07/15/in-any-change-timing-is-essential/#comments</comments>
		<pubDate>Thu, 15 Jul 2010 13:30:11 +0000</pubDate>
		<dc:creator>truck6alpha</dc:creator>
				<category><![CDATA[Administration & Leadership]]></category>
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		<category><![CDATA[Musashi]]></category>
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		<guid isPermaLink="false">http://firehousezen.com/?p=1205</guid>
		<description><![CDATA[I know company and chief officers who have no sense of timing.  Imagine their surprise when not only do they get it wrong, but the[...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Finding Art in Unexpected Places</title>
		<link>http://firehousezen.com/2010/04/21/finding-art-in-unexpected-places/</link>
		<comments>http://firehousezen.com/2010/04/21/finding-art-in-unexpected-places/#comments</comments>
		<pubDate>Wed, 21 Apr 2010 13:06:38 +0000</pubDate>
		<dc:creator>truck6alpha</dc:creator>
				<category><![CDATA[US&R]]></category>
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		<category><![CDATA[orchestra]]></category>
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		<category><![CDATA[team]]></category>
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		<guid isPermaLink="false">http://firehousezen.com/?p=946</guid>
		<description><![CDATA[Firegeezer posted a very recent article that reminds us art, as in beauty, is in the eye of the beholder. While there are individu[...]]]></description>
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		<slash:comments>1</slash:comments>
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