Skip to content


Capitalize on Your Strengths

2 comments
DC Ed is not happy.  I didn't break it and don't ask me to fix it either.

DC Ed is not happy. I didn't break it and don't ask me to fix it either.

I was watching a gentleman installing some cabinets in our laundry room the other day. A few months ago, one of the cabinets fell off the wall; luckily, we saw it was going before it did and got the items out before it literally came down. The man was looking over the remnants of the previous installation (I wasn’t the installer) and made some comments about how to properly put cabinets up. I sheepishly informed him that I had no clue. While I’m pretty confident in the belief that if your community is in a total disaster, I’m probably one of the first people you should call.  If you need a cabinet put up, I’d go elsewhere.  Quickly.

I can put up a raker shore, but it isn’t going to win any awards for precision cuts and edges. If you need to dig someone out of a building, or lead a company into a fire, or command a major incident, I’m your guy.  If you want it done right, you can forget anything involving auto repair, carpentry, or the finer points of heating and air conditioner installation.  Asking me to wire something is probably not wise (or safe) either.

We all have our strengths; each of us are good at some things and may be horrible at others. Instead, there are managers who try to fit the proverbial square peg into a round hole. Most of the people I work with can patch something together (see The Fixers), but the attempt is very much something not up to any standard.   When they are showing off their “handiwork” to me, I usually end up saying, “Well, it will hold until someone can get here to fix it better”.   Usually I end that with a little smile to acknowledge their efforts, knowing that I’m certainly not criticizing: if I had done it, it would probably look worse.

When we put together teams, to develop effective teams requires thought as to what is needed by the organization, but failing to consider the small team dynamics and assume everything is going to go swimmingly, is simply nonsense.  We used to have a chief whose idea of improving small team (i.e.; company) effectiveness was to put one good guy into a team of poor performers. That way we could “spread the wealth”. Ultimately, this would result in my look in return (me rolling my eyes heavenward, knowing what was going to happen) and a muttered, “We’ll see.”

No surprise then, when months later the recently transferred good performers were  looking for jobs elsewhere while the poor performers were laughing about how they “ran off another one”. If you really DO want to get rid of your best people, keep feeding them to the sharks. It’s usually not a matter of IF they bail, but WHEN.

Building a good team requires strong leadership. For those of you who are aspiring officers, this is your opportunity to shine. If your officer has some areas where they would like to improve, this is your chance to offer assistance in what he or she lacks (subtly, I’d suggest). Are they poor at documentation? Offer to help with reports. Are they better at medical than fire training? Offer to help with the former or the latter, whichever would help them. I had officers who wouldn’t know a decent knot if it hit them on top of the head; I was ultimately the go-to person anytime someone needed a good ropes and knots class.  The experience you will get in leading will pay dividends later.

If you are an officer, it is wise to be self-aware of your abilities.  Build on your strengths and surround yourself with those who can help you with your weaknesses. I would suggest informing your crew of how they can help you and ask for suggestions to improve. If done correctly, they will appreciate your candor, they will get a chance to show their particular expertise (and impress you), and put together with each other member of the team, fill an important role.

If you are building a home, you wouldn’t  have the framers do the electric and the roofers do the plumbing, would you? If it doesn’t make sense to do that with something as trivial as putting together a building (said tongue-in-cheek, I hope you realize), why would to take that same chance when building an effective fire and emergency response team?  Be smart and seek the people out to best fill the important roles on your team. You all will be that much happier with the end result.

Prove Yourself

4 comments

a federal qDon’t waste your time thinking that opportunity is going to come find you.  The value of your network is extremely important.  Many jobs in the private sector get awarded to people who know someone within the company.  Referrals are worth their weight in gold.  But this also goes toward obtaining opportunities to prove yourself.

The chief of department, when he has a sexy project, isn’t going to come hunting you down unless he is familiar with your track record.  If you are some firefighter toiling away in obscurity at your designated “vacation station”, no matter how clever and innovative you think you are, the choice projects aren’t going to you.  Why should they?  The chief knows there’s a dozen guys who will kill for this opportunity; why search someone out and reward them with the plum assignment?

If you want those good assignments, you are going to have to sniff out and handle some unpopular ones first.  If you can prove your worth on one of those, the next time a less-horrible project comes up, you could possibly end up on the list for that.  If you handle THAT one well, expect a bump up on the list.  This is called developing political capital.  It spends, just like money.  As you gain this capital, what is really happening is that you are building a relationship between you and the chief, and the relationship is evidenced in the trust he has that you will be the right one for that challenging, but rewarding position.

I don’t care who you are, how long you have worked here, or how smart you think you are, if you can’t handle a small assignment, why should I stake my reputation on whether or not you are reliable, and the only way I can know that is by having some evidence in my pocket.

Can’t get the powers that be to feed you even the most lousy of projects?  Go out in the community and make yourself valuable.  By that, I mean, find some non-profit or civic group and join up.  These guys are ALWAYS looking for able bodied people, especially those who want to help for free.  For FREE? That’s what I said.  This, however, is an investment you are making.

The experience you gain from managing projects in the community will pay you back multi-fold, and in addition, you build up people in your network, people that later in your career you will be comfortable calling up directly on the phone and having a conversation with them.  A genuine conversation, not, “Hi, remember me?  Can I get you to give me a reference…?”

When opportunity comes knocking, if you aren’t prepared by being qualified to be the one to take it, don’t expect everyone to be knocking down your door to appoint you the next best thing since sliced bread.

Taking FHZ to Wayne County, PA

1 comment

taskforceone logoAs a quick aside, if any of you are interested, I’ll be in Wayne County, PA on January 30-31, teaching at the Browndale Fire Department.  I don’t know if there are any open spots left, but contact info is on the flier.

Whether you are a seasoned officer, one newly promoted or just are aspiring to become an officer, this program will provided
you with the tools you need to meet that challenge. A company officer’s job is difficult, especially if you have not
been prepared for the transition from firefighter to company officer. This program, through a series of interactive exercises,
role playing and problem solving activities will provide you the tools needed to succeed in the station and on the fire
ground. Through computer simulation exercises and other interactive activities, students will have to opportunity to participate
in several emergencies under the watchful eyes of our instructors. Our faculty will share their “best practices”
showing the way it is really done in today’s challenging and ever changing fire service.

The course will be “Command for Company Officers” and as Ron Richards, of Task Force 1, Inc. describes it:  ”A company officer’s job is difficult, especially if you have not been prepared for the transition from firefighter to company officer. This program will provide you the tools needed to succeed in the station and on the fire ground.”  So if you’ve got the time and you are in the neighborhood, come on by.

Distance Separates Us

5 comments

ladder talk webDistance separates us.  Of course it does, you are probably thinking.  That’s not that much of a revelation.  But distance separates us all the more so because by being distant, or more so, by not being alike, it also indicates a schism between you and I.  The fire and emergency services are united in our history, but at some point we evolved into many different representations of the same idea: service to others.  As to whether that space can be broached or not is the big question.  While we can all claim brotherhood and a desire to do this job, whether we are career or not; whether we are urban or not; whether we provide EMS or not; and a whole host of other differences keep us from effectively saying “We Are One”.

Over the past decade, the efforts Dave Iannone and Chris Hebert have put together brought a lot of us old crusties to the digital age.  These innovative experiences took firefighters (and non-firefighters) from around the world and brought us closer together.   But while this has been a good thing because I now know and can better understand the perspectives of a volunteer firefighter in Moosejaw, AK as well as a firie in New South Wales, Australia, it is saddening because I see some of what I had hoped not to see.

Although I was first promoted to officer rank in 1985, I’m afraid I wasn’t a very good officer.  Sure I could run tactics and make sure people were doing their jobs, but I lacked maturity and looking back on it, depth.   In 1988, my eyes were opened.  During a weekend seminar on Fire Service Leadership, Chief Harry Diezel (Ret, Virginia Beach Fire Department) opened my eyes and put me on the path that I have since continued along.  Twenty years ago, this guy said that networking was one of the single most important elements of leading. Yes, twenty years ago.

I quickly found out what firefighting was and was not about.  In that one class, I realized that there was firefighting, there was being a fire officer, and there was fire service leadership.  While I never had the opportunity to work with Chief Diezel, his words have never left me.  Although some of his ideas still are met with resistance from some of our colleagues and did that weekend from people in the class, the ideas have only been confirmed over the years to me as his concept of emergency service delivery made Virginia Beach one of the model departments of the Eighties.  Over the years, people like Howard Cross, a legendary instructor at the National Fire Academy, have also reinforced those concepts to me.

Like these individuals did for me, I have always wanted to do for others.  Firehouse Zen is part of that legacy.  I want others to look at this job with renewed perspective, to comprehend, rather than simply demonstrate knowledge.  To understand, rather than to just repeat memorized information.  To seek alternatives, to improve, and to be about positive change rather than to be about the status quo.

FireEMSBlogs.com is just a natural evolution of sharing this body of knowledge.  Dave and Chris have done a tremendous job to bring us together and to allow us to share experiences, to bond, and to better appreciate the situation each of us must face daily.  We have, however, light years ahead of us and so long as we refuse to acknowledge that our differences are actually a good thing, we will never be united.

To effect change, we must seek to understand.  To understand, we have to be presented with knowledge and that knowledge comes from others.  As the internet bridges the miles and brings our world closer together, we are finding that we share a lot more than we thought we had in common, and yet we also find ourselves unwilling to accept the views of others and even assault those who happen to share a contrarian view.  In order to grow, it is imperative that we open our minds and take the tools we are given, and use them to the best advantage.  Do us all a favor this year; point a colleague toward some of the networking opportunities out there, especially the one afforded by FireEMSBlogs.com, and tell them that there’s no time like the present to start working toward tomorrow.

Eating Our Young

5 comments

It’s not going to require much reading to see why the fire service can’t get enough of it’s collective s*** together to provide a united front on anything.  Check it out at Dave Statter’s blog at STAT911.  You can skip the video (for my purposes) and go straight to the comments.  There’s enough anger and bile in this area to prove my point.

We will never move forward in little packs of warring tribes.  We need to show a little love and respect for our brothers, regardless of who they are, where they work, career or volunteer, and their personal opinions.  Laughing at a burned brother, making derogatory remarks about each other, etc. is counterproductive, but even worse, the people who are laughing out loud are the politicians and the competing interests, because they know that so long as we continue down this path, there won’t be any resistance from us when it really is needed.

Science Is Your Friend

1 comment

While taking Honora to school a few days ago, Bob Edwards was speaking on NPR Radio with Chris Mooney and Sheril Kirshenbaum, the authors of the book, “Unscientific America”.  While the book apparently discusses “scientific illiteracy”, some of the commentary seemed applicable to what we currently endure in the fire service; clinging to tradition for tradition’s sake and the global ignorance of scientific findings that can improve our efficiency and safety.

The authors, in discussing their premise, suggested that the general populace isn’t stupid when it comes to science, they’re just disengaged.  The idea that they put forth is essentially that science needs to discover a way to get people to re-engage on the issues, which is not as easy as it might seem.  While the scientific community as a whole might not necessarily agree upon the ways to communicate their issues, for scientists and supporters of science to simply dismiss the “emotional side” (my quote) of others when it comes to scientific issues is turning their back on the problem.

In the early to middle parts of the last century, scientists were looked at as heroes.  Science brought us protection against disease; it brought us innovative fabrics and materials.  Science ushered in a nuclear age and took us to the Moon.  Science, however became pedestrian or became background noise.  Although Mooney and Kirshenbaum didn’t suggest it, I suggest that maybe we all began to take these accomplishments for granted.  Consider that every other time I upgrade my computer it becomes a third smaller and four times faster (and I seem to have to upgrade these bad boys about every two or three years).  While the laptop I am typing this on has 500 GB of storage, my first work computer back in 1988 had MAYBE a 120 megabyte hard drive.  Since I wasn’t so computer literate back then, I couldn’t even begin to tell you how much RAM it had.

While these technological miracles happen almost daily, maybe they’ve become a little too commonplace.  And of course, the unintentional wall established between science and the rest of us (maybe I’m a bad example) doesn’t afford any converts.  In fact, the authors discussed that Carl Sagan suffered considerable stigma from the scientific community because of his efforts to put science in a context others could understand.  The result was that he was considered to have “populist” (their quote) views and was somehow, not worthy of inclusion into the supporters of science.

What has happened is that science just isn’t as popular a subject.  Mooney stated that if you read the newspaper, “Science doesn’t beat the horoscope or the sports pages” among most people.  Along with the theory that your political view influences your perspective on science (I’d agree with that), especially in this day of deeply divided emotions about our nation and the people who run it, I’d bet that the thought of discussing some of these scientific endeavors (stem cell research, evolution, etc.) with some of your friends or family probably makes you uncomfortable, regardless of where you stand.  So it’s no question that science in many circles, isn’t exactly a hot topic of conversation.  In fact, unless you are surrounded by a bunch of like-thinkers, you might well avoid scientific discussion altogether.

So just as goes science as a discussion for us all, so goes the fire service for those of us within it.  Go to any firehouse and you’ll see some strong feelings on certain fire service topics.  For any of us to discuss deeply held beliefs about our fire service brings up some pretty raw emotion.  Depending where you sit on many of these issues, sometimes it is better to sit it out and watch the fighting than it is to engage.  Why is that?  Well, I know personally, while I don’t shy away from conflict, I am not interested in engaging in an all-out battle with anyone who just can’t see any side of the issues except the one they are on.  If I choose to remain open-minded and civil, so must you.  That doesn’t seem to prevent people from acting like assholes though (yeah, I said it).

Blogging and posting is a little unique.  The anonymity of being online seems to permit some of the less enlightened individuals to pipe up when they should probably just stick a sock in it and slink back to their corner.  Especially when I’m being lectured by some moron who has two or three years under his (or her) belt and all of a sudden, they are the subject matter expert du jour.  Since the privacy of the internet protects cowards and psychos from getting popped in the mouth if they cross the line, I’d just as soon focus on positive discussion, but it doesn’t seem to stop some of them.

The emergency service industry, as does the scientific community, must remain objective while considering the deeply held beliefs and traditions of those who came before us.  While it seems that logic should overturn any voodoo, the scientific community can’t be dismissive of the emotion attached to these beliefs, because they can be equally as powerful, and no scientist has really been able to explain that.

I’ve said before that I love the traditions of the fire service.  I come from four generations of firefighters and I am proud of that heritage.  But just as my grandfather and my father were renegades and agitating for change and improvement, so do I.  I’m happy to keep a roto-ray on the front of my engine, but I’m not so keen on rushing so quickly to a fire alarm that I flip a rig.  I guess that’s a tradition that seemed to occur a lot in the past that I’d just as soon leave behind.  And yes, there are some who still think that this is acceptable behavior, as do those who think risk/benefit analysis is for sissies.

If we really want change, we have to understand that it scares some people.  Being dismissive of their fears or their preconceived beliefs doesn’t bring them to us in harmony, it creates division.  Understanding how and why things do the things they do is just as important as understanding who we are and where we came from and how we got here.  Since most of you reading this already get “IT”, I’m probably preaching to the choir, but perhaps we can do a better job of reaching out to the dinosaurs and conveying our respect for the way things were done, as well as educating them on safe and effective practices.

Understand that although scientific exploration may bear out an idea and that idea is as right as rain, that same idea will remain locked up in your head somewhere if you’re unable or unwilling to frame the idea into something everyone can understand and eventually, embrace.  If I had the universal answer to all of our problems, I wouldn’t be sitting here asking you open-ended questions.  But it seems that the questions keep getting asked and we aren’t hitting on the answers.

As a brotherhood, we need to band together and discover what others have found before us.  That together we can work toward improving public safety while striving for our own safety as well.  That tradition is important, but it doesn’t supplant common sense.  And that science, in reaching out to find answers to our questions, has achieved a method of achieving logical approaches to many problems, but we have to sometimes choke back emotion and realize that improvement sometimes means walking away from the treasured, but flawed, reasoning of our past.

Finally, No More Begging

4 comments

Hilton Head Training Center FLAG PropFor the past year or so, our department has been building a training facility of our own.  We officially dedicated it on the 29th and christened some of the props with a little demonstration burn to wow the VIPs who came out to celebrate with us.  It’s a nice facility and was designed with more than just training in mind, given our organization’s desire to find multiple uses for things.  The site was designed to also be an effective staging location for after hurricanes, or to be used as a distribution center in the event of the same, and can support our semi-annual HAZMAT roundup.  But to me, one of the best things is no more begging.

For years, we have had to improvise when it came to training.  It’s difficult to motivate someone into working at “drill speed” when they are flowing a handline into the woods and pretending it’s a burning building.  While we have gotten good at being creative, I sometimes felt like my kids, pretending to be a firefighter while spraying a garden hose at an azalea.

To me, there aren’t too many more exciting sounds then the “whoosh” made by LDH coming out of the bed and punctuated with the ding of a coupling hitting the pavement every 100 feet.  Or the sounds of hose being coupled and the background noise of a roaring fire.  And even though we will be using predominantly theatrical smoke in the tower, there’s really no substitute for dragging a charged line through zero-visibility and not having to worry about marking up the walls or carpet of the hotel or timeshare willing to permit us a little realism that day.

Every time one of our more motivated instructors wanted to insert some live action into their training, for the most part, it required an act of Congress.  Not to mention that although you can’t get much better than live fire training in an acquired structure for some good scenarios, between the asbestos mitigation and all the other associated permitting, by the time it was done, one or two days of burning and then cleaning up afterward just doesn’t hold the magic of being able to light off in the burn room and being able to mop up by flowing your streams into the sloped-floor drain designed for just that task.

If you come down our way, come by and see it.  We have a lot to be proud of.  And we certainly appreciate the support of the community in helping us get there.  In the end, they are the ones who will benefit the most, though, because as a result of our new acquisition, the training calendar is already filling up with companies who want to practice in a real facility, and not by having to imagine the environment they might be working in.

Innovation Distinguishes Between Leaders and Followers

No comments
Safely chocking those wheels.

Safely chocking those wheels.

If you didn’t know, that’s a quote from Steve Jobs (I didn’t).  I was sitting in the office of our Deputy Chief/Ops, reading a magazine while he finished up a meeting, and I saw that quote.  I liked it a lot and wanted to share it with you.

The quote was being used by David White, the editor of Industrial Fire World, in this month’s editorial, where he is discussing “evolution vs. intelligent design”.  His point was that while it is fantastic we have these newfangled radios and all, they’re really not worth anything if we can’t talk to anyone on them because they’re too complicated to use. What’s more, while we have been wrestling with interoperable communications for eons (I mean, look at the Tower of Babel and all), we have another situation that merits a technological solution: tracking firefighter location inside a burning structure.

While some of this stuff is a little out of my immediate reach, there are tools used daily around us that don’t get used to their full efficiency.  Take for example, that little bundle of software you probably have on your computer right there in front of you.  If you’re like me, you have some sort of office pack with a word processing application, a spreadsheet application, and a database application.  In most total office packages, I would surmise that they are interoperable between each other.  I’d be willing to bet you that most fire stations these days have computer workstations and in each of those you also have some sort of interoperable office pack.

How many of you are proficient at using these programs, not just as stand-alone applications, but in concert with one another?  Can you create a table in Excel and transfer it to Word?  Can you create an Access database and then query it to get information, then export it to Excel to create graphs and tables for presentations?

I was at a “presentation” the other day, and the person was trying to influence a governmental body into giving their project funding.  While the speaker was disorganized, what was more appalling is that in this day and age, there weren’t any supporting slides or visuals to reinforce their points.  There’s that whole theory of how much you retain by hearing and seeing something in comparison to just hearing it or just seeing it that you learned in Instructor I (one more reason for requiring this kind of a course as a pre-requisite for Fire Officer I: it teaches you how to communicate to an audience).  You’d think that by now someone might have retained that information themselves.  If you care enough about your project that you’re willing to get up in front of a whole bunch of people to discuss it, why wouldn’t you try to SELL it?

If you want to be a leader, it’s not just about surviving, it’s about EXPERIENCING.  You have to stretch and pull, not push.  You don’t see the lead climber at the back of the pack, do you?  They’re the one forging the way, finding the path, and establishing the precedence.  You have to get out ahead of people to lead them and the way to do that in places other than on the battlefield is to be innovative and thinking about new ways to do things, and learning and finding out the better way up, not by taking the same path everyone else takes.

To be a real leader requires creativity and more than anything, the ability to manage in a dynamic environment.  If you are willing to be flexible and change with the conditions that present themselves, people will look to you for the answers when they don’t have them.  This isn’t just from your subordinates, either, this will very likely come from your superiors as well.

There’s a question I once heard on The West Wing, “Would you rather be ‘The Man’, or ‘The Man that The Man Goes To’?”  If you are a subordinate who desires to be considered a leader (or wishes to have real influence), consider that premise.  I hear from people all the time who complain that they wish their boss was a better leader and I always say, “Why don’t you fill that spot?”  Leadership abhors a vacuum.  If the appointed or legitimate leader fails to lead, someone will.  If that place is filled by you, insure that you cement your value to the boss and the rest of the crew by being a positive, motivated, seeker of truth and knowledge.

If you care enough about your job that you want to lead, you should consider that leading requires more effort than following. A lot of that effort is learning how to be ahead of everyone else in the pack, especially when it comes to improving your condition and by employing creativity to do a safer and more effective job.  Be proactive and be the best at what you do.  if you do that, I can reassure you, with a good attitude, people will come knocking on your door for the answers.

Why Yell?

3 comments

IMG_1146I’m Mick, and I yell.  I think this is the part where you all are supposed to say, “Hi Mick.”  Why do we yell?  I started to say, “I’m a yeller”, but that doesn’t sound right.  And I don’t scream.  Screaming to me indicates panic or total loss of personal control.  But anyone who knows me knows I have a little bit of a fuse and when you light it, I’m liable to say some things I wouldn’t intentionally repeat around the God-fearin’ folk.

This blog is as much about therapy as it is for education and sometimes the questions I ask are actually me asking myself the question (did that make sense?).  Why yell?  Well, I guess the simplest way to say it is that I yell when I am frustrated.  I guess in a bit of self-analysis, I should ask, who gives me the right to yell except me?  Who made me the arbiter of all things?  Does the yelling solve anything? In short, I probably don’t really have a right to yell and the yelling only solves things when the recipient gets the message.

So it sounds like it’s more of a communication problem.  I don’t really yell when I don’t get my own way.  I yell when it is apparent to me that someone isn’t paying attention or I yell back when someone is yelling at me.  When someone isn’t paying attention in most cases, I get angry because I feel like the other person is being selfish and acting in a manner that doesn’t show consideration for others.  It’s funny, because I don’t nearly get as angry about someone wronging me as when I see someone wrong someone else.  And when someone is yelling at me, I guess I’m inclined to yell back because when I screw something up, I take it to heart and simmer over it for a while.  So you don’t have to yell at me, I get it.  And if you don’t get that I get it, I begin to yell too.

Generally, I am an empathetic man, and when I finish yelling, I wonder why I did it in the first place, and more often than not, I feel badly about it.  I don’t CHOOSE to yell.  I guess that’s the powerlessness coming out.  Just as a three-year-old will lash out when no one understands what they want, I guess yelling is a form of emotional immaturity that we need to choke back.  But how else then can we communicate what it is we need when the subject doesn’t seem to be listening?

The problem at the heart of this truly is communication.  If all the laws of effective communications came together like they are supposed to, we wouldn’t have to yell.  We tend to yell when there is a lot of noise, and by noise, I’m not just talking audible noise, but distractions – problems at home, busy schedule, not feeling well, etc. I suppose the key is to either find a way to effectively drill through the problem or to postpone the communication until a more appropriate time.

I’d just as soon never yell again, but unfortunately, I’m in a business where sometimes things go seriously wrong and people die when orders aren’t understood.  If you aren’t paying attention on the fireground, I’d rather yell at you then see you fall through the roof, so please bear with me.  And I have three young children at home, none of whom seem to be inclined to pick anything up when they are done with it, so as much effort as I have put into not yelling at home, it’s inevitable that it will happen again.  I suppose it all really comes down to a matter of perspective.  If I don’t yell at home, the result might be a dirty house.  If I don’t yell at work, someone might die.

But just like commercials and other annoying things, too much completely ruins the effectiveness of it.  If I yelled all the time (other than everyone staying away from me), the intended recipients just see it as another crazy rant.  I know people who like to yell at me (a lot) and while at first it bothered me, now it is just so much background noise.  So if yelling a lot isn’t working, I guess the key observation would be that you should save your yelling for when it is absolutely necessary, else it will have no impact whatsoever on your chosen yellee.

I guess this brings us full circle then.  Is yelling effective?  Why yell?  It almost seems counterintuitive to suggest that yelling will cause people to NOT listen to you, but if you do too much of it, chances are that you are headed right down that path.  So some advice- take a deep breath, put the problem into perspective, and decide if yelling is even worth it.  On occasion, it might be.  But the likely scenario is that by the time you consider all that, the problem individual has moved on already and you may have even cooled off.  So think hard before you use a shotgun to kill a housefly.  Save the yelling for the completely necessary events only.  My audiologist thanks you.

Star of Life Law Blog

1 comment

I am encouraged by some of the blogs that are going on out there right now and I try to throw a link to the good ones over on the side over there (you know, over THERE, on your right).  A great one that popped up in the past few days has some serious merit; the Star of Life Law blog by my friend and colleague Pete Reid, who is not only a practicing lawyer but a practicing paramedic.  I am a man who has braved some serious fires and disasters, dove into alligator and shark infested waters (not at the same time), and fathered three girls, but if there is a subject that strikes fear in the hearts of all of us, and that’s the legal side of the business.  It’s likely because we don’t fully understand it, but given the few posts Pete already has on there, he has the opportunity to help us at least stay out of trouble.

As I posted before, a quote from a lawyer on lawyers:

“Lawyers are like vultures – most people look upon the vulture as a vile creature, eating carcasses and garbage, reprehensible to watch.  However, if there were no vultures, think about all of the roadkill that would rot on the highways, in the forests, and elsewhere.  Vultures take care of the messes we find distasteful.  If people would just get along and deal with each other in a civil manner, we wouldn’t need lawyers.” (Judge Thomas Kemmerlin, in a Leadership Hilton Head session)

While Pete is certainly not a vile creature (he’s actaully a really nice guy), he does offer a perspective on the legal side of emergency services that I hope to include in our discussions on here, because after all, he’s the lawyer.  If people didn’t sue people, we wouldn’t need lawyers, but if we do our job, we shouldn’t have to worry about being sued either.  Unfortunately, that’s not always the case and frivolous lawsuits cost a lot of money to defend, money that I’m sure most of us have allocated for more important things, like food and a mortgage.  So learn, educate others, and protect yourself.  Go check it out.

Thoughts While Sitting in Traffic

1 comment

Sorry for not being around lately. I’ve had family in town and lots of stuff to do with the wife and girls. However, as I returned home from work the other day (this is at about 0645 in the morning), I was riding side-by-side with a vehicle best described as a “vintage beater”. As we approached a traffic light from a little way out, it changed to yellow. I knew that even speeding up I wouldn’t catch it, but the beater didn’t even bother and ran the red from so far out that I was shocked he hadn’t hit anyone.

In my recent attempts to not be angry (what good would it do?), I instead got to thinking about what would have happened had he actually hit someone, and what, at that time in the morning, was so important that he might risk his and and the lives of others in order to save a few seconds. I even caught up with him at the next light and I was driving the speed limit.

Later that afternoon, however, I WAS in a hurry to go somewhere. I was driving along and had the very same scenario presented to me. As tempted as I was to just fly through the intersection, since I was late to an appointment, I didn’t, and was a little frustrated as I sat there and waited for the light.

It occurred to me that doing the right thing may be inconvenient at times, but in some cases, the risks you take are certainly not worth the end result. It also occurred to me that even though you may feel like you are saving time by taking a short-cut, it doesn’t always work out that way and in fact, it might even be detrimental to the outcome.

How many times have you been working on a project and felt that taking the easy way out was warranted, only to have to go back and re-do things because you didn’t do things right the first time? When thinking about it from a safety perspective, how many times have you felt compelled to leave out a step (packing up, using gloves, etc.) because you felt like time was of the essence? How much longer would it have taken to complete that important mission had you gotten injured or killed because you took that short-cut?

Sometimes the shortest path between two points isn’t a straight line. Take the time to do things right and more often than not, you’ll be rewarded in the long run.

Telling The Story

1 comment

south-beach-villas-6There’s all kinds of supporting documentation regarding the differences in simply sending a message and telling a story.  In doing the research for a paper I mentioned earlier on this blog, I found that some companies like 3M and Nordstrom used the art of telling a story to deliver their vision instead of simply outlining their goals and objectives.  USA Today ran an article on the use of storytelling in the boardroom back in 2004, and there’s a good article on Brandchannel.com breaking down the whole concept of storytelling. 

I probably don’t use storytelling enough, but instead I consciously try to break things down into analogous bites that people can get their heads around a little better.  In either case, getting your message out to your audience, be they firefighters, EMTs or the public, isn’t just the effort of writing down some bullet points and hoping they get the idea, it’s taking the idea and putting it into a context they can relate to, and giving them information they can use and share with others.

There is a reason why we can re-tell a joke we haven’t heard in years and funble sometimes with our phone number.  The joke has context and we can relate to the story somehow, but our phone number, well, is just a number.  But if you have difficulty remembering the number, try breaking it down into a story: the number 278-3324 for example.  For me, the first three digits, 278, are the main drag in my community.  33 is the number on the Rolling Rock bottle and 24 is my father’s first fire department ID number.  By putting these together into a little story in our head, we can remember it.  We can do this with other things as well: The five Great Lakes are “HOMES”; Huron, Ontario, Michigan, Erie, and Superior.

Take your mission statement for example.  Unless it’s a short phrase (which it should be anyway), can you remember it verbatim?  Maybe you should convey your message in a short bite and use some storytelling to translate what exactly it is you are trying to demonstrate and the direction you want your organization to move in.

We have an excellent homilist at my church, Deacon Joe.  Instead of getting up there and lecturing, he tells a story, and people can walk out of the Mass and recount that story, maybe not exactly, but they get the overall message.  You can see people leaning forward and focusing intently on what he is saying.  They laugh at the humorous parts and they can be seen nodding in agreement at some of the more salient points.  He does a great job of getting that week’s message across to his audience.

The next time you have an important message you want your intended audience to really understand, do a litle experiment; tell a story and see if people can recount what it is you are trying to get across more readily.  Maybe by doing so, you might be able to get people to understand in a way they never experienced before, or at least since their childhood.

Just Wanna Have Fun

2 comments
Did this get your attention?

Did this get your attention?

I started to title this, “Girls Just Wanna Have Fun”, but no matter what I did, that title wasn’t fitting really well.  Soooo, as you may be able to tell from the title, I just wanna talk a little bit about being serious and not being serious.  On any number of occasions, I (and a number of you) have ranted uncommented upon about firefighter safety, incident command, leadership, and any number of issues that are real, tangible concerns for the future of emergency services.  Hey, wake up; I said THE FUTURE.

In the meanwhile, in the opposite corner, and serving its purpose (and I don’t want to take anything away from these posts, because they’re apparently what “the people” want), are forums on “The Word Association Game“, with 2320 comments at last check,  and “Practical Jokes“, with 161 comments.  These are two forums on Firefighter Nation, if you didn’t know.

Now first off, I want to commend these authors, because they have generated traffic like you wouldn’t believe, and they did it without running a picture of a scantily clad woman on the first page (which is also a guarantee for thousands of hits) and I think maybe this is a lesson we all need to look at and appreciate for what it tells us.

When I am going on about a subject near and dear to my heart – let’s take funding issues for an example – I find it relatively interesting, but admittedly it lacks the firepower of say, Firegeezer’s article on helmet types.  Don’t be swayed by the 13 comments (which I would kill for, by the way), this baby is taking hits like nobody’s business.  But people are PASSIONATE about their helmets (as I am, as you might already know) and they are interested in hearing more about what others think about the subject.

This all brings me back to the issue of marketing.  I don’t know what I can do to make firefighter safety and emergency service innovations and leadership “sexy”, but I can probably make it more funny, and hope it gets your attention.  I even hope it gets you to pass it along to others.  I MIGHT even hope it gets you to say, “Hey, that made me think”.  But the goal of most writers is to evoke some reaction (or even better, ACTION) in their audience and it serves the purpose of educating or enlightening others and the author gets feedback, which is important in determining whether they should keep writing, or find something else to do like Sodoku.

How would you feel if you were instructing a class, and you said something you really found important, and the whole class just sat silently and stared back at you (”is this thing on?”)? You’d probably be saying to yourself, “Did they miss that?” or “What part of that didn’t they understand?”  I understand that it’s different here on the blogosphere, but it’s really not that different.  Ask any blogger and they’ll tell you, what they really crave, more than the millions we make writing these things, is feedback.

If we all found ourselves in a situation where we had a message to pass along, but no one was interested in hearing it, we’d find ourselves in the same situation many of us are in as we try to advocate for improvement and for a safer workplace.  Honestly, I already know a lot about what I should be doing to keep myself and my crews safe, but I think it’s incumbent upon me as an emergency service leader to pass this stuff along to anyone who wants to listen.  The catch is, we (and I’m speaking for many of the authors of that deeper, less entertaining stuff) want to know if anyone is listening and there’s only one way we can know this, and that’s through feedback. And in providing this, not only do we know if we are getting it across to you, we ourselves also are learning in the process how to be better communicators and we are learning from you all through your experiences.  Let’s hear what you have to say and let’s try to have fun in the process.

To The Easily Offended

2 comments

sctf1-tx-060aIn another post, I mentioned a great homily by Father Chris where he spoke about getting the message out (you know, THE Message).  I specifically discussed one of his points about how, when someone in today’s society doesn’t agree with you, the expectation is that they have a “right” to be offended.  How if you have decided you don’t want Christianity in your life, you have a right to be offended by the manger scene on the corner, or if someone says that they believe that ___ is a sin, people have a right to be offended that you are talking about religion.

I guess where I am going with this blog is that there are a lot of people who should pretty much lighten up about some things, but it seems to me there’s a few people who should also lighten up and get with the program about things like firefighter safety, or more accurately, accountability, use of IMS, and not sending people in to fight fires in “lost causes”.

It seems that whenever one of these subjects comes up, there are always one or two out there who say, “Hey, we’ve been doing it this way for years, and I’ve been fighting fires since you were in diapers, blah, blah, blah, blah.” (I wrote that because that’s about where I stopped listening).  I remember one particularly spirited discussion on NIMS and what a crock of crap it was and that members of the XYZ (read: big city) Fire Department, by God, have been doing it this way without that NIMS stuff and maybe you all shouldn’t be a bunch of sissies (that’s not the word he used), blah, blah, blah.

So I guess what you’re saying then, is that despite any meaningful adaptations there are from the way we did stuff to the way the rest of us are doing stuff (in the 21st century) all of it is pretty much useless and we should go back to fighting fires with buckets and grappling hooks.  That would be fine, except that building construction has changed significantly and you aren’t going to pull much thatch off the roofs in my neighborhood.  Or maybe using single 2 1/2-inch supply lines and booster lines is really okay, except that in my city, we have large properties with huge fire loads that give off mega-amounts of BTUs that you won’t overcome with that red garden hose.  And being grossly out of shape is okay, except that now we carry more equipment than we did before, including the fact that we are going to have to go up and down stairs wearing SCBA and the heat being produced by today’s burning couch and other contents far exceeds the heat output of fires in the 50’s and 60’s.

Maybe, just maybe, it’s time some of you dug some of the wax out of your ears and listened to the voices of today’s fire service, and if you can’t fathom why change can be good, consider maybe it’s you that needs to change (a change in profession, that is).  Learn more about where we are going by studying the traditions of our past, but realize that tradition is nice when it comes to parades and retirements, but it has absolutely no place in the field of modern combat we call the fireground.

Great Truckie Tip

No comments

Good stuff as usual from the folks over at Vententersearch.com; a truckie tip on carrying your hooks while carrying your ladders. Go check it out!

Trust and Letting Go

2 comments

img_0144-webI was clearing up from a reported water rescue the other day (turned out to be a false call) and I was reviewing the thoughts that had run through my head on the way to the alarm.  Unfortunately, the 18 years I spent as the special operations officer still causes me to immediately think “special ops” instead of reflexively thinking “incident commander”, but I can (and have) consciously made that switch.

I was wondering to myself why that is.  Is it ingrained in me? I’m sure that’s part of it, but is it also an issue of trust?

For these officers that are now doing my old job, although we have trained them and evaluated them, and have vetted their abilities, it’s still an issue of letting go.  Just as a parent discovers their child is ready to go off on their own, it’s always difficult to turn that nozzle over to the new guy and be the one standing behind them, guiding them in rather then doing it.  They will make mistakes, no doubt about it, but your job is to be there to coach them and mentor them, not to do it for them.

I always was amazed at what a lousy supervisor Captain Kirk was (I’m sure that will set someone off).  Why is it that HE always had to beam down to the planet to save the day?  Didn’t he have any confidence in his personnel?  His job should have been to teach them, encourage them, and point them in the direction.  Then it’s a matter of a little shove out of the nest and they should be flying.

Don’t make the mistake between being the “go-to” person and being a leader who won’t let go of your charges.  When they say “you can catch a fish and feed a man, but it’s better to teach them to fish and they can do it forever”, you can see what I mean.  Do you think that it’s a GOOD legacy to have your subordinates depend upon you forever?

Sometimes Treasure Is Right Under Our Nose

No comments
SCTF1 Personnel in the TFCC

SCTF1 Personnel in the TFCC

Every now and then, I like to see what innovations are out there in US&R by simply plugging in some keywords and deep searching the net.  I was doing this before turning in tonight and after repeated drilling down of particular terms, I found that the International Association of Structural Movers‘ home office is located a few miles from our US&R Headquarters.  Here I am, supposedly a leader in the US&R community, dealing with all kinds of technical people and resources, and didn’t even know that a potentially amazing source of information is right there for the taking.

 I don’t know if this lead will pan out, but it occurs to me, sometimes we don’t even realize the value of what we have right next to us.  I was discussing the need for education to my troops today and I reminded them that we have multiple sources of expertise within our organization that most departments would kill to have.  What lunatics we would have to be to not use that expertise to improve our own situation?

Unfortunately, it happens all the time.  Chief Harry Diezel of Virginia Beach, VA, a man I admire greatly, once said, “Here, I’m an a**hole, fifty miles away, I’m an expert”.  Our relative closeness to an individual sometimes clouds our realization of their contributions to the greater good.  We may have known “ol’ Joe” for years, but maybe it’s time you stepped back at him and looked to see what expertise and experience he actually brings to the table.

Just because you don’t recognize a diamond with your nose pressed up against it, doesn’t make it less valuable.  Step back and appreciate the value everyone brings to the table and understand that in their sharing information, it makes us better if we can learn from it.

The Value of Education

No comments
As Jamie Thompson over at The Kitchen Table points out, getting an education is an investment in your future. Yes, there are things that need cutting back in departments, but the training budget should be one of the last to go. As a chief officer in your organization, are you putting your money where your mouth iHilton Head Island HAZMAT at Hardeeville Drills? As a member in the department, are you really concerned with providing the best service you can provide?

Education not only gets you a nice certificate on the wall; it opens your mind up to possibilities, it expands your horizons. And I’m talking about the benefits to the entire department, not just to the individual. When someone comes back from training, we don’t always do the best job of picking their brain for new ideas, or getting feedback on what best practices we are doing now and what we could be doing.

The training budget is to emergency service what the research and development budget is to corporate entities; organizations that fail to perform research and continually improve are likely to be lower performers than organizations who don’t.

Take advantage of the opportunities for providing R&D for far less cost than doing it in-house; send your people to school and if you are in a department that encourages you to go to training, take advantage of it.